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PSA: TP-LINK AV500 Powerline Adapters Full Refund Program

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Since there were numerous front page and popular deals for these products over the past year I thought this might be helpful to some.

Follow this link for the PowerLine Return Program form:

http://www.tplink.com/us/claim/

"TP-LINK USA has learned that some customers may be dissatisfied with the speed or performance of their TP-LINK USA AV500 PowerLine adapters...TP-LINK USA has instituted a TP-LINK AV500 PowerLine Satisfaction Guarantee program to offer all customers who have purchased one of the following TP-LINK AV500 PowerLine adapters the opportunity to obtain a full refund of the purchase price"

TL-PA511
TL-PA511KIT
TL-PA4010
TL-PA4010KIT
TL-WPA4220
TL-WPA4220KIT
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Created 02-05-2017 at 05:35 PM by Scootcha
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85 Comments

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HIDDEN
02-05-2017 at 05:38 PM
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#4
I'm a little disappointed in the overall speed (nowhere near 500) but, it works, and it's been reliable. For the price, I can't say I'm upset. In fact, I'll probably buy a few more. My use case does not require high bandwidth per se, just a steady reliable connection.
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#5
Been really happy with my Netgear ones.
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#6
I have a pair of these connecting a sprinkler controller and they work great. The connection is very stable. I can't comment on speed, but I don't need speed.
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#7
TU, I'm sending mine back (TL-PA4010 kit). It seemed to be creating electrical interference with my FiOS service (MOCA for TV and internet). When I had it plugged in, my STB had frequent pixelation and lockups, and my internet connection (Cat5 straight into FiOS router) would drop out every 5-10 minutes. Symptoms went away as soon as I disconnected the PL adapters. House wiring is mid-90's, the PL adapters were plugged directly into outlets at the far ends of the house.

The usual disclaimers of YMMV, single anecdote, etc., but obviously TP-LINK has a lack of confidence in this product line if they're taking them back, full refund, no questions asked...
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#8
Wow, nice. Bought two of these kits and ended up still having to upgrade my router because they just didn't perform as expected. Thanks OP! Two claims submitted for my kits.
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#9
Quote from thefunch
:
TU, I'm sending mine back (TL-PA4010 kit). It seemed to be creating electrical interference with my FiOS service (MOCA for TV and internet). When I had it plugged in, my STB had frequent pixelation and lockups, and my internet connection (Cat5 straight into FiOS router) would drop out every 5-10 minutes. Symptoms went away as soon as I disconnected the PL adapters. House wiring is mid-90's, the PL adapters were plugged directly into outlets at the far ends of the house.

The usual disclaimers of YMMV, single anecdote, etc., but obviously TP-LINK has a lack of confidence in this product line if they're taking them back, full refund, no questions asked...
You'll probably want adapters that are UL listed. Most of the Netgear and Linksys models are. I've seen a couple D-Link models that are as well.
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#10
What is the return value of each products if I lost the receipt? I couldnt find the value on website. I bought two pairs couple years ago. Since Technology items value decereases over time, are we getting the current price or initial MSRP price for refund?
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#11
nvm..
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Last edited by hectorjunco February 6, 2017 at 04:09 AM.
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#12
Thanks OP. Bought a set in 2015 that I replaced because they had pretty shit reliability. Kept them in the closet just in case my new set went out. Sending back for the win!
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#13
Quote from YellowFellow
:
Thanks OP. Bought a set in 2015 that I replaced because they had pretty shit reliability. Kept them in the closet just in case my new set went out. Sending back for the win!
I think that is what they call a push
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#14
How ironic, I have (2) sets of the TL-PA4010KIT which randomly gives me problems from time to time. Usually a quick reset is all it needs but I would be interested in upgrading. I have access to my original receipt from Newegg, now to pick a replacement. Thanks for the information.
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Last edited by conmetal February 5, 2017 at 08:57 PM.
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#15
Quote from Dajinn
:
they've learned that powerline adapters are complete doo doo shit
no. WLAN is Doo Doo shit. My powerline adapters are spectacular.
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