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Costco Ooma Telo Air VoIP Phone System with Handset $99.99 (Reg. $119.99)

$99.99
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Costco Ooma Telo Air VoIP Phone System with Handset $99.99 (Reg. $119.99) through 3/16/17.

https://www.costco.com/.product.1...Form_Tires

Includes Wireless Bluetooth Adapter, HD2 Handset, and 3 Free Months of Unlimited International Calling to 61 Countries

Note: Non-members pay a 5% surcharge for Costco Online purchases.
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Created 02-13-2017 at 09:21 AM by jaewang
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12 Comments

1

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Joined Dec 2011
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#2
The price is fine, if you need the handset, but the company is awful.

I had ported in my number, so 5 years later when the device died, I wanted to port it out. Ooma created so many obstacles. They had me making daily phone calls for 2 weeks, 30-60 minutes per call, for no good reason. Then, despite FCC rules, the port out didn't cancel my account because they said I had a free second number which became my primary number. So I had them cancel that, too, and got a cancellation confirmation. Six months later, them still billing, I got Amex to put a merchant block against them. Then the 2x daily emails started, threatening to send me to collections (I don't think they have sufficient personal info for that, but they threatened nastily nonetheless.)

Google Voice with an ObiTalk device gives more features for less upfront cost and no monthly fee ($12/yr e911 through gv911.com, which I learned works last week when I called 911 to report a fire.)

SDers don't let fellow SDers fall for Ooma!
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Joined Aug 2016
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#3
I have had an Ooma Telo for years now and have nothing but good things to say about the product and service. I only pay $4 a month and thing the voice quality is better than that of Google Voice and ObiHai. They have a remote 911 feature that lets emergency personnel know your home address so that you don't have to provide it (very important when every second counts).

I've referred a lot of friends over to Ooma and haven't run into any issues yet.
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Joined Apr 2008
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#4
do i need to purchase extra handset if i want to place in multiple locations around my house
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Joined Jul 2004
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#5
does this thing allow you to use your phone number to make international calls using your cellphone ? At present I use Reliance to make internatonal calls and was wondering if this is better deal than using Reliance. Advantage with reliance is, it allows me to make International calls using my cellphone also by dialing their 800 number.
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Joined Jul 2015
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#6
Quote from kt2002
:
do i need to purchase extra handset if i want to place in multiple locations around my house
This is an amazing question.
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Joined Dec 2013
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#7
Quote from chanhol
:
The price is fine, if you need the handset, but the company is awful.

I had ported in my number, so 5 years later when the device died, I wanted to port it out. Ooma created so many obstacles. They had me making daily phone calls for 2 weeks, 30-60 minutes per call, for no good reason. Then, despite FCC rules, the port out didn't cancel my account because they said I had a free second number which became my primary number. So I had them cancel that, too, and got a cancellation confirmation. Six months later, them still billing, I got Amex to put a merchant block against them. Then the 2x daily emails started, threatening to send me to collections (I don't think they have sufficient personal info for that, but they threatened nastily nonetheless.)

Google Voice with an ObiTalk device gives more features for less upfront cost and no monthly fee ($12/yr e911 through gv911.com, which I learned works last week when I called 911 to report a fire.)

SDers don't let fellow SDers fall for Ooma!
I've had ooma since launch. Call quality has been great. I pay ZERO a month as I am grandfathered in before the change. My mom has crappy internet where she was and gave up on OOMA about a year ago and ported her number to her cell phone. Took about a day for the port.

Quote from hinny
:
This is an amazing question.
sadly, it is becoming the norm here on SD. The IQ level has dropped into the single digits of the average sd'er..
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Last edited by DenonOppoMan February 19, 2017 at 06:34 AM. Reason: Automerged Doublepost
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Joined Apr 2016
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#8
Quote from hinny
:
This is an amazing question.
what I did in the last house was to take the line off the street side the service box. and plugged the Ooma line to the wall, makes the whole house lines feed back to the Ooma. (you won't have 911 if the power/internet goes down, but if you have a cell phone anyway) Also if you have a cordless set of 2 or more phones, as long as the base is plugged to the Ooma , the others will be fine.. I've been using their service for over 4 years now... After Sun Rocket got shut down. Prices were much cheaper earlier, you don't need their handset. the Android app works quite well also.. faxing could be an issue but that's what pdfs are for..
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Last edited by boartstarr February 19, 2017 at 07:02 AM.

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Joined Aug 2009
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#9
Man I'd steer quite clear of ooma if I where looking at phones again, I have an obi and callcentric now and couldn't be happier. But boy is it a cluster if you ever need to talk to ooma. I ported a number in (or attempted to) and spent probably 5-6 hrs on the phone over the course of a week for no damn reason talking to reps who had no idea how a port even works. After that, I gave up on porting and cancelled, froze the port from my end and thought it was over. As reported above, they are pretty sneaky about not cutting things off. Last time I talked to them I kind of felt bad for the rep. She clearly knew this wasn't a good thing but couldn't do a damn thing about it. And she clearly wasn't allowed to let me just cancel.
Stay away. Stay far far away from ooma.
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Joined Oct 2008
L10: Grand Master
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#10
i disconnected internet and ooma. pain in the ass to get rid of it. i didn't mind a small tax fee increase from 4.07 to 4.26, then suddenly went down to 4.15. ooma doesn't notify customers about fee changes. no big deal. i didn't mind annoying delays and busy signals. still better than verizon landline. no problem sending faxes. the phone wiring is very old in my apt. had to run phone cable directly from ooma rj11 port to improve quality. when called to disconnect they gave me $10 credit but billed $5.26. ooma doesn't let go easily.
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Joined Sep 2011
Movin' on up!
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#11
Ooma Telo equipment works great. We decided we no longer needed a land line so I went through the process to disconnect the service. Here's my complaint:
1) The 866 # will get you offshore support. It's a challenge communicating with them. One can't understand what they're saying half the time.
2) Disconnecting their service is a royal PITA.
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Last edited by GeauxBuckeyes February 22, 2017 at 11:48 AM.
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#12
Quote from mjoshi
:
does this thing allow you to use your phone number to make international calls using your cellphone ? At present I use Reliance to make internatonal calls and was wondering if this is better deal than using Reliance. Advantage with reliance is, it allows me to make International calls using my cellphone also by dialing their 800 number.
Yes I use their International calling plan. They have different plans to look into: http://www.ooma.com/telo-international/
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Joined Oct 2011
L3: Novice
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#13
I purchased ooma for my mom 7 years ago this month as it popped up on FB. She was paying over $80.00 per month and had to keep her land line and phone number. ATT back then was the worst part trying to release her number but we have had no issues with Ooma from day one and like others have said she barely has any internet speed at all and call quality is perfect. The savings alone in 7 years is amazing in itself.
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