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Forum Thread

eBay gift card refund. not receiving it!

Posted 03-08-2017 by HelloWorld44235 at 12:39 PM
I recently bought something on eBay with gift card, but returned the items.

I got the refund later, but it is not in my original gift card.

what is going on here? how am I shoulder to get my money back?
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#2
Quote from HelloWorld44235 View Post :

what is going on here? how am I shoulder to get my money back?
So when you contacted eBay they said they had no clue but to post on a deal-finding site about your scapula ?
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#3
It happened to me too. I spent so much time talking to ebay people. Looks like they recently changed their gc system, so there are 2 different types of gc. PayPal doesn't recognize one of them for refund anymore. Best bet is (to waste your time) talking to ebay
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#4
Quote from RandomSDNeo View Post :
It happened to me too. I spent so much time talking to ebay people. Looks like they recently changed their gc system, so there are 2 different types of gc. PayPal doesn't recognize one of them for refund anymore. Best bet is (to waste your time) talking to ebay

You literally need to tell Ebay you lost your gift card. Say PayPal already did a full refund to that card and you need them to give you the gift card codes. They will email them to you after a few days to a week. They should show tied to your account so you can check mark them as payment during checkout on a PC.

Edit fixed above text. i did post a big reply before this but it's not showing

To OP. you have to confirm you got a full refund from paypal. paypal refunds to payment method. if you had ebay bucks they go poof unless you get paypal to give you a credit. Ebay i do not believe has a way to give you ebay bucks back if a refund occurs.

Paypal refunds gift cards to the original codes. Those codes should only be tied to your ebay account. The one you are checking is not the right gc code or you did not get a refund from paypal.

When you are checking out on ebay.com from a PC the gift card/coupon section should show available gift cards with a balance to be used that are tied to your account. you simply check them to use them. If you see nothing here contact ebay and complain if you are positive you got a refund from paypal. Ebay can send you the gift card codes used on the transaction you request if you tell them you lost the gift cards. they will email these to you in 3-7 days. If they still have no balance you go back to paypal and explain the codes you used from ebay were checked and have no funds.

Again no one else can use them they are tied to your ebay account so they were not stolen or anything like that. They could only be used by your account later once refunded.

Again make sure paypal says you got a refund if your transaction history shows a refund but you still have no ebay gift cards with a balance.


I am pretty sure OP is going to find they used those again somehow or they did not pay with a gift card on the transaction that was refunded. i checked everything when my issue came up for about $300 in complex purchases made with giftcards and ebay bucks and everything was refunded as expected down to the penny with the exception of the ebay bucks. Paypal had to give me a credit to my paypal.
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Last edited by burner1515 March 8, 2017 at 02:25 PM.
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#5
Yep, happened to me, too. I returned something last week. Paypal shows the refund completed and funds returned to two different vouchers. I have the original ebay card numbers and they absolutely do not have the balances returned to them. I haven't had time to try to do anything about it, yet.
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#6
I am having this same issue. I ordered an item, used a few gift cards for the purchase (the ebay gift cards were purchased a few months prior, via my ebay account from paypal digital gifts). I had to return the item, but when paypal issued the refund, the gift cards still had zero balance on them. I have called ebay and paypal numerous times, both parties are blaming each other for the issue, no one has been able to provide any assistance, but they have admitted that there is a problem. I was given an SR number (service request?) for the issue, but every time I call to find out what is going on, there are no answers or updates. This issue has been going on since mid Feb 2017.
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#7
Quote from Crustan View Post :
I am having this same issue. I ordered an item, used a few gift cards for the purchase (the ebay gift cards were purchased a few months prior, via my ebay account from paypal digital gifts). I had to return the item, but when paypal issued the refund, the gift cards still had zero balance on them. I have called ebay and paypal numerous times, both parties are blaming each other for the issue, no one has been able to provide any assistance, but they have admitted that there is a problem. I was given an SR number (service request?) for the issue, but every time I call to find out what is going on, there are no answers or updates. This issue has been going on since mid Feb 2017.
Damn! Your issue is exactly same as mine.. And all the time I was thinking it was happening only to me..

What sucks is that everytime I call ebay I have explain them the whole story all over again.. They dont keep notes or just ignore them I guess..

In the end, they keep saying its a known isssue and they will fix it soon, no ETA. Its ridiculous! Mad
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#8
Quote from cyclops13 View Post :
Damn! Your issue is exactly same as mine.. And all the time I was thinking it was happening only to me..

What sucks is that everytime I call ebay I have explain them the whole story all over again.. They dont keep notes or just ignore them I guess..

In the end, they keep saying its a known isssue and they will fix it soon, no ETA. Its ridiculous! Mad
Their customer support has been horrible regarding this issue, and like you, I need to re-explain the whole problem every time I call. The first several times I contacted them they told me there was no problem, and I must have made a mistake. I would suggest posting this issue to other social media channels (facebook, twitter, etc). It will bring more awareness to the issue and maybe ebay will pay attention. I think last year ebay had a bunch of problems with gift cards too, but they didn't admit there was a problem until a lot of people started complaining. I am now planning to contact the better business bureau (others should do the same).
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#9
Quote from Crustan View Post :
Their customer support has been horrible regarding this issue, and like you, I need to re-explain the whole problem every time I call. The first several times I contacted them they told me there was no problem, and I must have made a mistake. I would suggest posting this issue to other social media channels (facebook, twitter, etc). It will bring more awareness to the issue and maybe ebay will pay attention. I think last year ebay had a bunch of problems with gift cards too, but they didn't admit there was a problem until a lot of people started complaining. I am now planning to contact the better business bureau (others should do the same).
Hey check your balance. I got my money back on the gift card today!laugh out loud
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#10
Quote from cyclops13 View Post :
Hey check your balance. I got my money back on the gift card today!laugh out loud
I did, too! And I didn't even attempt to call, yet. I was waiting to see if anyone had success getting funds back.
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