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Need advice AMEX eBay purchase

justin623069 54 180 March 17, 2017 at 03:47 AM
Hello all, got majorly screwed on one of these stupid $600 massage chairs that pop up here on Slickdeals. It got delivered 2 days ago and hasn't worked from the second I took it out of the box. The seller isn't helping at all. They state on their listing "buyer must pay return shipping no exceptions" well on a 200lb chair that's like $400. That is just not fair, it's not my fault it's broken. I didn't do anything to it. Anyway will AMEX cover me? I think I read they don't like to help if it's an eBay purchase. Please only comment if you have first hand experience. I'm in a tough spot here and feel kinda helpless.

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#2
Quote from justin623069 View Post :
Hello all, got majorly screwed on one of these stupid $600 massage chairs that pop up here on Slickdeals. It got delivered 2 days ago and hasn't worked from the second I took it out of the box. The seller isn't helping at all. They state on their listing "buyer must pay return shipping no exceptions" well on a 200lb chair that's like $400. That is just not fair, it's not my fault it's broken. I didn't do anything to it. Anyway will AMEX cover me? I think I read they don't like to help if it's an eBay purchase. Please only comment if you have first hand experience. I'm in a tough spot here and feel kinda helpless.
eBay return protection will probably cover you, and then the chargeback. There's multiple options here, I opt for the low-hanging fruit first - which is to work through existing channels. Odds are the seller will become more cooperative if you file the eBay return request.
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#3
Quote from madcowdisease View Post :
eBay return protection will probably cover you, and then the chargeback. There's multiple options here, I opt for the low-hanging fruit first - which is to work through existing channels. Odds are the seller will become more cooperative if you file the eBay return request.
I know but it says they won't pay return shipping under any circumstances. My case seems like it should be an exception. I didn't break it it arrived not working.
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#4
I'd file a claim with AmEx. (removed shipping claim component)
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Last edited by nanpalmero March 18, 2017 at 05:51 AM.
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#5
Quote from justin623069 View Post :
I know but it says they won't pay return shipping under any circumstances. My case seems like it should be an exception. I didn't break it it arrived not working.
Yeah, that doesn't hold water under eBay buyer protection so long as the reason for return isn't something like "I didn't like it."

As a seller I've had to eat shipping both ways when a buyer bought an iPad Otterbox for their Galaxy tab and then claim I sent the "wrong item" when it doesn't fit.

Quote from nanpalmero View Post :
I'd file a claim with AmEx and the shipping company. There's absolutely nothing to lose by going with both.
Shippers will not deal with the receiver in insurance claims. Claims are always filed by the shipper and the shipping company (FedEx/UPS/USPS) deals with them only.
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Last edited by madcowdisease March 17, 2017 at 04:24 PM. Reason: Automerged Doublepost
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#6
Quote from madcowdisease View Post :
Yeah, that doesn't hold water under eBay buyer protection so long as the reason for return isn't something like "I didn't like it."

As a seller I've had to eat shipping both ways when a buyer bought an iPad Otterbox for their Galaxy tab and then claim I sent the "wrong item" when it doesn't fit.


Shippers will not deal with the receiver in insurance claims. Claims are always filed by the shipper and the shipping company (FedEx/UPS/USPS) deals with them only.
Well I filed a return request through eBay, and haven't heard anything back. Hopefully they will just make it right.
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#7
ebay should make it right where you don't have to do return shipping. if they let you down then file with amex.. you should be good eitehr way
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#8
If they don't accept the return, then you keep the chair and get refunded.
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#9
If eBay fails, try Paypal assuming you paid using them/AmEx. EIther way, if the chair was damaged upon delivery, then the seller has to refund you and pay for shipping. That's how eBay works. Read up on their buy program. It clearly says "if something breaks after three days, it's considered broken upon delivery" or something to that affect.

And it's been a week since you posted. Care to update?
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