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+99 Score 95 Replies 27,590 Views
Post #106781791 added 11-07-2017 2:53 PM by StanleyL2317 in Deal Talk
I asked for a replacement and this is the reply that I got.
+99 Score 95 Replies 27,590 Views
Post #106527348 added 11-01-2017 6:58 PM by arribasn in Deal Talk
Without mentioning the price, I emailed customer service if they could sub a different in-stock color for my item that was canceled at the ordered sale price. They responded sure and then I gave them...
+99 Score 95 Replies 27,590 Views
Post #106526060 added 11-01-2017 6:28 PM by scottlogme in Deal Talk
Just checked my order status and saw that it was cancelled. Have any advice for how to get them to send a different color? TIA
+99 Score 95 Replies 27,590 Views
Post #106276540 added 10-26-2017 11:13 AM by arribasn in Deal Talk
same one, just a different in stock color. Just checked my CC and they refunded me ~$300 so net is $75+tax
+99 Score 95 Replies 27,590 Views
Post #106275560 added 10-26-2017 10:54 AM by StanleyL2317 in Deal Talk
Which product did they exchange it for?
+99 Score 95 Replies 27,590 Views
Post #105971000 added 10-18-2017 9:28 AM by arribasn in Deal Talk
I had sent an email to WS right after the initial cancellation. After some back and forth they had agreed to ship me an equivalent in-stock color for the same price. Its getting delivered today and...
+99 Score 95 Replies 27,590 Views
Post #105737592 added 10-11-2017 1:26 PM by tomlam22 in Deal Talk
I just called Williams Sonoma and the customer service rep said that my order will not go through... despite it saying on the site that the item I purchased is "backordered". Sigh
+99 Score 95 Replies 27,590 Views
Post #105593936 added 10-07-2017 6:00 PM by Mushrooms in Deal Talk
Same, mine hasn't been cancelled yet either (the 7qt). It still just says backordered. I'll keep my fingers crossed.
+99 Score 95 Replies 27,590 Views
Post #105571948 added 10-06-2017 9:44 PM by maveriq in Deal Talk
They never canceled my order.. guess I'll see in a few months.
+99 Score 95 Replies 27,590 Views
Post #105446608 added 10-03-2017 5:24 PM by apiratenamedrob in Deal Talk
I thought there was some law that when they charge you they have to deliver the goods or services?
+99 Score 95 Replies 27,590 Views
Post #105411792 added 10-02-2017 9:18 PM by daftphunk in Deal Talk
Haven't gotten a cancellation e-mail yet.. ordered at 8:50am pst
+99 Score 95 Replies 27,590 Views
Post #105405460 added 10-02-2017 5:26 PM by StanleyL2317 in Deal Talk
Same here, they said it could take up to 48 hours
+99 Score 95 Replies 27,590 Views
Post #105396764 added 10-02-2017 12:35 PM by Rawlaw in Deal Talk
They cancelled my order saying they didn’t charge my credit card. But they did..? No refund as of yesterday.
+99 Score 95 Replies 27,590 Views
Post #105393364 added 10-02-2017 10:56 AM by AlequeA in Deal Talk
Lame. I've had similar experiences in the past with WS. They cancelled my order as well and I just said screw their CS support. I waited over an hour on the phone with an issue and they never...
+99 Score 95 Replies 27,590 Views
Post #105381516 added 10-02-2017 12:51 AM by sillyrib in Deal Talk
7 qt canceled but Staub Round Wide Cocotte, 6-Qt., Sesame Item #: 6900364 Shipped on: Oct 01, 2017 Qty: 1 $119.40
+99 Score 95 Replies 27,590 Views
Post #105381196 added 10-02-2017 12:12 AM by ethiopian1 in Deal Talk
Cancelled, order like 15 min after this deal went live.
+99 Score 95 Replies 27,590 Views
Post #105379588 added 10-01-2017 10:00 PM by avitas in Deal Talk
Is everyone getting cancellation emails? I checked many times & don't think I received cancellation. I ordered at 8:50am PST yesterday. Does that mean there's hope that they might keep my order??
+99 Score 95 Replies 27,590 Views
Post #105375940 added 10-01-2017 7:13 PM by RioBlancoJim in Deal Talk
I was kind of set on one of these now, is the 4qt for $149 worth it or not really?
+99 Score 95 Replies 27,590 Views
Post #105375872 added 10-01-2017 7:11 PM by RioBlancoJim in Deal Talk
Cancelled here too
+99 Score 95 Replies 27,590 Views
Post #105373184 added 10-01-2017 5:27 PM by L3XANDR0 in Deal Talk
Cancelled my order of 7 qt. I’ve emailed them and tweeted at them. I’d advise everyone else to do the same.
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