RIDGID 18-Volt OCTANE LIthium-Ion Cordless Brushless 1/2 in. Hammer Drill Kit with OCTANE 3.0 Battery, Charger, and Bag - intentional repost., B & M only, YMMV $80
Thread created 08-16-2019 by ChrisRL
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Good point. Definitely seems like the 2019 drills would have the issue if they are still finalizing the fix. On the 2018 drills I ran into the issue on 18 out of 20 that I tested. Others say they...
RIDGID 18-Volt OCTANE LIthium-Ion Cordless Brushless 1/2 in. Hammer Drill Kit with OCTANE 3.0 Battery, Charger, and Bag - intentional repost., B & M only, YMMV $80
Thread created 08-16-2019 by ChrisRL
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72 Replies
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So that appears to infer that even the most recent 2019 drills have the same flaw?
RIDGID 18-Volt OCTANE LIthium-Ion Cordless Brushless 1/2 in. Hammer Drill Kit with OCTANE 3.0 Battery, Charger, and Bag - intentional repost., B & M only, YMMV $80
Thread created 08-16-2019 by ChrisRL
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72 Replies
28,450 Views
Hey all. After being persistent with my local HD tool rental center who really didn't know how to go through the process of these drills repaired (see earlier in the tread about the issue of the...
RIDGID 18-Volt OCTANE LIthium-Ion Cordless Brushless 1/2 in. Hammer Drill Kit with OCTANE 3.0 Battery, Charger, and Bag - intentional repost., B & M only, YMMV $80
Thread created 08-16-2019 by ChrisRL
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Hate not getting this when I saw it... now that I'm switching to ridgid from ryobi I could have used this with the battery
RIDGID 18-Volt OCTANE LIthium-Ion Cordless Brushless 1/2 in. Hammer Drill Kit with OCTANE 3.0 Battery, Charger, and Bag - intentional repost., B & M only, YMMV $80
Thread created 08-16-2019 by ChrisRL
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The repair guy at my Home Depot talked to someone at Ridgid who told him that Ridgid will send new chucks to them and the tech at HD will replace the chuck.
I'm wondering how good the techs at HD...
RIDGID 18-Volt OCTANE LIthium-Ion Cordless Brushless 1/2 in. Hammer Drill Kit with OCTANE 3.0 Battery, Charger, and Bag - intentional repost., B & M only, YMMV $80
Thread created 08-16-2019 by ChrisRL
+30 Score
72 Replies
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The rental/tool repair folk gave me the impression that it was a Home Depot repair center. I doubt it was Ridgid. If so, why send it to another center...
RIDGID 18-Volt OCTANE LIthium-Ion Cordless Brushless 1/2 in. Hammer Drill Kit with OCTANE 3.0 Battery, Charger, and Bag - intentional repost., B & M only, YMMV $80
Thread created 08-16-2019 by ChrisRL
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I found out more about what the CSXXYY means: they are the manufacture date. XX is the year and YY is the month.
CS1811 = November 2018
CS1901 = January 2019
CS1908 = August 2019.
I had a...
RIDGID 18-Volt OCTANE LIthium-Ion Cordless Brushless 1/2 in. Hammer Drill Kit with OCTANE 3.0 Battery, Charger, and Bag - intentional repost., B & M only, YMMV $80
Thread created 08-16-2019 by ChrisRL
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72 Replies
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Interesting! The Ohio location where it is sent first, is that a Home Depot location or a Ridgid location?
RIDGID 18-Volt OCTANE LIthium-Ion Cordless Brushless 1/2 in. Hammer Drill Kit with OCTANE 3.0 Battery, Charger, and Bag - intentional repost., B & M only, YMMV $80
Thread created 08-16-2019 by ChrisRL
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72 Replies
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...somewhat similar experience with my impact wrench, but the rental CSR didn't push hard, just thought I would be better off. I bought the wrench from Direct Tools, so that was not an option for me....
RIDGID 18-Volt OCTANE LIthium-Ion Cordless Brushless 1/2 in. Hammer Drill Kit with OCTANE 3.0 Battery, Charger, and Bag - intentional repost., B & M only, YMMV $80
Thread created 08-16-2019 by ChrisRL
+30 Score
72 Replies
28,450 Views
Thank you! When I went to my Home Depot to process the repair, the techs there did everything they could to convince me to return or exchange the tools. I had to push hard to get them to process the...
RIDGID 18-Volt OCTANE LIthium-Ion Cordless Brushless 1/2 in. Hammer Drill Kit with OCTANE 3.0 Battery, Charger, and Bag - intentional repost., B & M only, YMMV $80
Thread created 08-16-2019 by ChrisRL
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The lights are a less expensive item and can be handled via email/phone. Ridgid does not want the defective units returned. In a prior post in this thread, I commented on repair of a impact wrench,...
RIDGID 18-Volt OCTANE LIthium-Ion Cordless Brushless 1/2 in. Hammer Drill Kit with OCTANE 3.0 Battery, Charger, and Bag - intentional repost., B & M only, YMMV $80
Thread created 08-16-2019 by ChrisRL
+30 Score
72 Replies
28,450 Views
Thank you for the info on your experience! What email did you use to handle it? When I've messaged with Ridgid via their owner portal they told me I had to go to a Home Depot tool rental center to...
RIDGID 18-Volt OCTANE LIthium-Ion Cordless Brushless 1/2 in. Hammer Drill Kit with OCTANE 3.0 Battery, Charger, and Bag - intentional repost., B & M only, YMMV $80
Thread created 08-16-2019 by ChrisRL
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72 Replies
28,450 Views
I had a similar experience with a light that was promo with one of the kits. It was not covered by the LSA but was within the 3 yr warranty. This particular light is no longer marketed so they sent...
RIDGID 18-Volt OCTANE LIthium-Ion Cordless Brushless 1/2 in. Hammer Drill Kit with OCTANE 3.0 Battery, Charger, and Bag - intentional repost., B & M only, YMMV $80
Thread created 08-16-2019 by ChrisRL
+30 Score
72 Replies
28,450 Views
Does anyone have experience with what Ridgid does if they can't fix a tool and don't have exact replacements available? For example, say two years from now Ridgid no long makes the Hammer Drill from...
RIDGID 18-Volt OCTANE LIthium-Ion Cordless Brushless 1/2 in. Hammer Drill Kit with OCTANE 3.0 Battery, Charger, and Bag - intentional repost., B & M only, YMMV $80
Thread created 08-16-2019 by ChrisRL
+30 Score
72 Replies
28,450 Views
From the other comments, it sounds like you have to pay ~$20 up-front but that is refunded to you once they confirm it is an issue with the tool. Then they issue a replacement.
I'm curious what...
RIDGID 18-Volt OCTANE LIthium-Ion Cordless Brushless 1/2 in. Hammer Drill Kit with OCTANE 3.0 Battery, Charger, and Bag - intentional repost., B & M only, YMMV $80
Thread created 08-16-2019 by ChrisRL
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72 Replies
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All 3 of mine had the same problem. Doesn't matter how tight I turn the chuck, eventually it will get loose. Sometimes after the first stop, sometimes after a few stops. It is a great price of $80...
RIDGID 18-Volt OCTANE LIthium-Ion Cordless Brushless 1/2 in. Hammer Drill Kit with OCTANE 3.0 Battery, Charger, and Bag - intentional repost., B & M only, YMMV $80
Thread created 08-16-2019 by ChrisRL
+30 Score
72 Replies
28,450 Views
I ordered 7 online hoping at least some of them would be good. All 7 had the issue. One wasn't horrible, but I could still get the bit to fall out. The other 6 definitely had the issue. All had...
RIDGID 18-Volt OCTANE LIthium-Ion Cordless Brushless 1/2 in. Hammer Drill Kit with OCTANE 3.0 Battery, Charger, and Bag - intentional repost., B & M only, YMMV $80
Thread created 08-16-2019 by ChrisRL
+30 Score
72 Replies
28,450 Views
Bought one has the grinding noise when set to level 2 speed. The chuck however does not come loose nor does the bit fall out!
RIDGID 18-Volt OCTANE LIthium-Ion Cordless Brushless 1/2 in. Hammer Drill Kit with OCTANE 3.0 Battery, Charger, and Bag - intentional repost., B & M only, YMMV $80
Thread created 08-16-2019 by ChrisRL
+30 Score
72 Replies
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Sorry, no, this was just an alert for everyone else that there were some in stock. I thought about it, but I bought the Bosch instead for $159 (down from $199).
RIDGID 18-Volt OCTANE LIthium-Ion Cordless Brushless 1/2 in. Hammer Drill Kit with OCTANE 3.0 Battery, Charger, and Bag - intentional repost., B & M only, YMMV $80
Thread created 08-16-2019 by ChrisRL
+30 Score
72 Replies
28,450 Views
...awhile. This was for their impact wrench. which was purchased from Direct Tools, Refurb - not the Depot. From what I understand the process is the same. In this case I was within the 30 day...
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