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+278 Score 1,588 Replies 394,567 Views
Post #160776340 added 01-02-2023 6:51 PM by Fancy_Deer in Deal Talk
BBB is a scam. I waited almost 3 months for a prper response after Google's stupid first response. Then all of a sudden, BBB closed the case in Google's favor saying something stupid like "assuming...
+278 Score 1,588 Replies 394,567 Views
Post #160384765 added 12-17-2022 5:49 AM by tillo in Deal Talk
Anyone :-)
+278 Score 1,588 Replies 394,567 Views
Post #160255888 added 12-13-2022 6:19 AM by tillo in Deal Talk
Can someone please post a screenshot of the 10% Google Store Credit ($44.90 for Google One subscribers)? Customer Service wants some kind of proof that it was for the original price and not the price...
+278 Score 1,588 Replies 394,567 Views
Post #159847426 added 11-30-2022 4:55 AM by jaysean in Deal Talk
Thanks! I sent 2 brand new pixel 3a XL in August and one got a credit within 2 weeks and another just checked still under review! Will chat and go BBB route to resolve. Thanks for the tip!
+278 Score 1,588 Replies 394,567 Views
Post #158389240 added 10-20-2022 4:10 PM by imjimmy in Deal Talk
Thanks for the reply. I guess it would depend on the request. Mine would be that I sent in a mint phone for Trade in and I haven't got a refund for weeks. I've heard that if you push Google or do...
+278 Score 1,588 Replies 394,567 Views
Post #158382571 added 10-20-2022 11:08 AM by arooni in Deal Talk
I asked a similar question ("will you brick my device because of this complaint?") -- as long as your complaints are valid they want to close and resolve the complaint as all complaints are public...
+278 Score 1,588 Replies 394,567 Views
Post #158382445 added 10-20-2022 11:03 AM by imjimmy in Deal Talk
Thank you so much. I hope Google doesn't ban the account or restrict Google Account access - just because you complain to them via BBB.
+278 Score 1,588 Replies 394,567 Views
Post #158382037 added 10-20-2022 10:46 AM by arooni in Deal Talk
BBB.org ; yes against Google LLC directly in Mountain View, CA. They'll send you a canned response "please respond via our official support channels." Respond that you did and you're still not...
+278 Score 1,588 Replies 394,567 Views
Post #158381590 added 10-20-2022 10:29 AM by imjimmy in Deal Talk
Could you please advise on where you filed the BBB complaint? Was it against Google?
+278 Score 1,588 Replies 394,567 Views
Post #158381536 added 10-20-2022 10:27 AM by imjimmy in Deal Talk
Could you please advise on where you filed the BBB complaint? Was it against Google?
+278 Score 1,588 Replies 394,567 Views
Post #158380057 added 10-20-2022 9:35 AM by arooni in Deal Talk
Thanks for the suggestion of a BBB complaint. I filed my own and got it sorted as well. Good to remember they exist.
+278 Score 1,588 Replies 394,567 Views
Post #158075641 added 10-08-2022 11:08 AM by hindolam in Deal Talk
The store.google.com still says waiting to receive old phone though if I click the link it goes to USPS and shows "The device was delivered on Sep 19". I chatted with google regarded this. They got...
+278 Score 1,588 Replies 394,567 Views
Post #158075605 added 10-08-2022 11:06 AM by hindolam in Deal Talk
The store.google.com still says waiting to receive old phone though if I click the link it goes to USPS and shows "The device was delivered on Sep 19". However, when I chatted with google they got...
+278 Score 1,588 Replies 394,567 Views
Post #158023768 added 10-06-2022 9:15 AM by VeeTeeF in Deal Talk
Just an update for anyone that cares. I contacted chat support about my trade-in and was told that it should start the inspection process roughly 10 days after delivery to Google. On the 11th day...
+278 Score 1,588 Replies 394,567 Views
Post #157950694 added 10-03-2022 5:55 AM by kkozm in Deal Talk
Finally got my $300 refund for Pixel 3A. Purchase date: August 21 Phone received: August 24 Waited for a week for the shipping notice for the trade-in kit. Finally reached out via chat on...
+278 Score 1,588 Replies 394,567 Views
Post #157928572 added 10-01-2022 7:38 PM by vsauce in Deal Talk
Question: Anybody who had their old device rejected or returned, how long did it take to receive it back from Google and did they give a tracking number?
+278 Score 1,588 Replies 394,567 Views
Post #157872148 added 09-29-2022 10:50 AM by borgdrone in Deal Talk
Does any one have this issue with the tradein refund. The refund was issued but is stuck in fix payment method. and when i try to fix it. it gives an error "An unexpected error has occurred"....
+278 Score 1,588 Replies 394,567 Views
Post #157770658 added 09-24-2022 7:09 AM by hindolam in Deal Talk
For the Trade In kit, I see USPS as being better than Google. USPS Sep 7 Trade In kit received Sep 16 Mailed Sep 16 Sep 19 Delivered Google store
+278 Score 1,588 Replies 394,567 Views
Post #157763878 added 09-23-2022 6:05 PM by flamesky in Deal Talk
I want to trade in my iPhone 7, in case the trade is not going well, can I still return/refund the pixel 6a?
+278 Score 1,588 Replies 394,567 Views
Post #157762960 added 09-23-2022 4:58 PM by thumper300zx in Deal Talk
For me it was straight forward. I did have but wait at every step (widely reported), but most my worry came from reading the thread. I did chat once, but I can't really tell if it was needed. ...
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