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+41 Score 103 Replies 18,378 Views
Post #69866638 added 08-15-2014 2:32 PM by CafeAngel in Archived Deals
I was in the same situation that they ignore the request to send me the return shipping label. After a week of non-response. I escalated the case and eBay ruled the case in my favor and refund me...
+41 Score 103 Replies 18,378 Views
Post #69848948 added 08-14-2014 6:43 PM by romankul in Archived Deals
I filed a "Resolve a problem" with eBay specifying that item is not as described. They responded and offered to a shipping label. I agreed and they stopped responding afterwards (did not respond...
+41 Score 103 Replies 18,378 Views
Post #69677170 added 08-06-2014 2:25 PM by Mike_Hawk in Archived Deals
I got my full refund today. I was able to ship back to them on their dime.
+41 Score 103 Replies 18,378 Views
Post #69674168 added 08-06-2014 12:18 PM by HaSteveHa in Archived Deals
GearXS did not offer return shipping. I ended up paying $31 dollars to ship the 4 pillows back. I am not happy with GearXS's service. And will not buy from them again.
+41 Score 103 Replies 18,378 Views
Post #69656622 added 08-05-2014 4:57 PM by CafeAngel in Archived Deals
Anybody got refund yet? Is it full refund or minus the shipping cost (whatever it is)?
+41 Score 103 Replies 18,378 Views
Post #69576424 added 08-01-2014 1:29 PM by RiversideTom in Archived Deals
eBay gave me the prepaid shipping label and I sent my box of 4 back today. never opened. thanks again
+41 Score 103 Replies 18,378 Views
Post #69545628 added 07-31-2014 9:19 AM by RiversideTom in Archived Deals
Thanks guys. I opened a case on eBay a few days ago but so far haven't been offered the prepaid shipping label. I even called GearXS and left a message for Alannah yesterday but no call back so...
+41 Score 103 Replies 18,378 Views
Post #69535298 added 07-30-2014 7:14 PM by jame5x in Archived Deals
Did the same thing Mike Hawk did. Ebay
+41 Score 103 Replies 18,378 Views
Post #69529058 added 07-30-2014 1:50 PM by MattLip in Archived Deals
GearXS has sent me a prepaid return label for the pillow. They tried to get me not to return it and stick the pillow in a different case. Afte ri pointed out that 1: its not fully stitched 2: i'm...
+41 Score 103 Replies 18,378 Views
Post #69525580 added 07-30-2014 11:24 AM by Mike_Hawk in Archived Deals
Ebay. On my auction I chose to contact seller. Then selected The item doesn't match the seller's description. -> The item is unusable. Within the comment section I sternly but politely voiced my...
+41 Score 103 Replies 18,378 Views
Post #69525484 added 07-30-2014 11:20 AM by RiversideTom in Archived Deals
How did you contact them? via eBay or here or on GearXS website?
+41 Score 103 Replies 18,378 Views
Post #69522976 added 07-30-2014 9:37 AM by Mike_Hawk in Archived Deals
Update. Well I was sent a scanned picture of a generic return label :lol: But I was given an RMA # and it looks like this is being handled without fuss. Guess I'll give GearsXS one more shot.
+41 Score 103 Replies 18,378 Views
Post #69516162 added 07-30-2014 12:22 AM by getevlcted in Archived Deals
You know, for the amount of QQ in this thread... I see more positive reviews on eBay than negatives for this item! I personally think this pillow sucks, but my girlfriend loves it. She's a side...
+41 Score 103 Replies 18,378 Views
Post #69512902 added 07-29-2014 7:44 PM by RiversideTom in Archived Deals
who did you email?
+41 Score 103 Replies 18,378 Views
Post #69511030 added 07-29-2014 5:50 PM by jame5x in Archived Deals
I got an email offering to ship me a replacement along with a prepaid return label or emailed a prepaid shipping label to ship back for a refund. I requested a replacement since the second one I...
+41 Score 103 Replies 18,378 Views
Post #69497244 added 07-29-2014 7:55 AM by Mike_Hawk in Archived Deals
Well I've asked for a full refund plus return shipping label to be pre-paid. We'll see where this goes. I should probably just throw this POS away and cut my loses, but we'll see how Gears...
+41 Score 103 Replies 18,378 Views
Post #69493794 added 07-29-2014 2:18 AM by donEddie7 in Archived Deals
This is the same thing that I experienced. From what I'm gathering, they were initially shipping out the first pillow, the one on the left of this image. It was a lot more comfortable and nice. Now...
+41 Score 103 Replies 18,378 Views
Post #69490280 added 07-28-2014 7:53 PM by beau93315 in Archived Deals
Sadly this is exactly what happened to me, I bought two of a queen size for 24.99 each worst choice ever and they won't pay return shipping. The pillows smell(this is going on 3 weeks) they clump up...
+41 Score 103 Replies 18,378 Views
Post #69487322 added 07-28-2014 4:57 PM by ft3499100 in Archived Deals
Worst purchase for me. Totally garbage.
+41 Score 103 Replies 18,378 Views
Post #69485018 added 07-28-2014 3:06 PM by xi0utlawstarix in Archived Deals
This the the reply I received from them...LOL "Refund information: The seller offered a partial refund of $2.99. Seller's note: "Thank you for contacting us and for your recent purchase. We...
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