Joined Jan 2011
L6: Expert
Forum Thread
GoDaddy chat.... it's something else, Butterfly effect? Merry-go-round?
May 16, 2019 at
06:28 PM
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Contacted them regarding missing emails from the Coca-cola promo, this chat ensued...
My gosh! I'm stuck in a loop/merry-go-round with an idiot!
You're chatting with Abhi***
Abhi*** at 16:00, May 16:
Thank you for contacting sales and support chat, my name is Abhi***. Who am I chatting with and How can I help you today?
You at 16:00, May 16:
Hi, I seem to be missing several emails at leaston 5/11
*****
Abhi*** at 16:04, May 16:
Thanks for validating the account.
Abhi*** at 16:05, May 16:
Please tell me about your concern.
You at 16:05, May 16:
I seem to be missing several emails
*****
You at 16:11, May 16:
I guess? I'm not sure, it's the only one for this domain. I do have a catch all.
Abhi*** at 16:13, May 16:
Let me check.
Abhi*** at 16:16, May 16:
https://www.godaddy.com/help/sett...enter-7592
Abhi*** at 16:16, May 16:
please follow this help article
Abhi*** at 16:16, May 16:
to create the catch all account.
You at 16:16, May 16:
like I said i HAVE a catch all
Abhi*** at 16:17, May 16:
okay.
*****
[email protected] missing a few from this email
Abhi*** at 16:26, May 16:
okay.
You at 16:26, May 16:
like 5/11
You at 16:26, May 16:
and it was resent this morning, same results
Abhi*** at 16:26, May 16:
I am duplicating the issue from my side.
*****
Abhi*** at 16:48, May 16:
Is [email protected] getting any bounce backs when emailing to that user?
Abhi*** at 16:48, May 16:
admin team is asking
Abhi*** at 16:48, May 16:
please confirm.
You at 16:48, May 16:
No no error /bounceback from sender or receiver
Abhi*** at 16:48, May 16:
okay.
*****
Abhi*** at 16:54, May 16:
Splunk shows only inbound emails sent from "[email protected] " in the last 24 hours. No email from any Workspace Email user has been sent out to "[email protected] " in that time.
So your customer did not send any emails today as they said they did
I've gone back 7 days and the story is the same. Only inbound emails from "[email protected] "
You at 16:57, May 16:
yes, where are the inbound emails from [email protected] ?
Abhi*** at 16:59, May 16:
Our email logs is showing there is no other emails apart from [email protected]
You at 17:00, May 16:
when you say that (apart from), to me it means you only see emails from [email protected]
Abhi*** at 17:00, May 16:
yes.
You at 17:01, May 16:
...ok. if you see emails from [email protected] then how come I don't see it.. .in my inbox?
You at 17:01, May 16:
are we making sense?
Abhi*** at 17:06, May 16:
Please check the bounce back and try to review it from your end.
You at 17:06, May 16:
what bounce back?
You at 17:08, May 16:
can you transfer me to admin team?
Abhi*** at 17:08, May 16:
A bounce back message occurs in the form of an email that is sent to your account after the failure to deliver a message that you have attempted to send. This message is generated either by your mail server or the mail server that was the destination of your email.
Abhi*** at 17:08, May 16:
A bounce back message occurs in the form of an email that is sent to your account after the failure to deliver a message that you have attempted to send. This message is generated either by your mail server or the mail server that was the destination of your email.
You at 17:09, May 16:
I think we're playing the merry go round....
You at 17:09, May 16:
"You at 16:48, May 16:
No no error /bounceback from sender or receiver"
Abhi*** at 17:10, May 16:
There seem to be no error from the product as confirmed by the technical team.
Abhi*** at 17:10, May 16:
I request you to be rest assured that the email catch all account is working fine.
You at 17:11, May 16:
ok. so where are the emails?
You at 17:11, May 16:
Abhi*** at 16:59, May 16:
Our email logs is showing there is no other emails apart from [email protected]
Abhi*** at 17:13, May 16:
I am sorry for the inconvenience caused to you but there are no emails apart from cocacola emails
Abhi*** at 17:14, May 16:
It has been also confirmed by the admin team and we have limited scope of support If the products are working fine.
You at 17:15, May 16:
"no emails apart from cocacola emails" means I don't get any other emails, only cocacola emails. Stop saying this if it's not what you're trying to say
You at 17:16, May 16:
did your logs show incoming emails or not this morning?
Abhi*** at 17:20, May 16:
The Logs are till this moment.
You at 17:21, May 16:
DUDE! That doesn't even answer the question!!!
Abhi*** at 17:22, May 16:
I am sorry for the delay but the logs are till today.
You at 17:23, May 16:
STILL DOESN'T ANSWER THE "YES" OR "NO" QUESTION
You at 17:24, May 16:
it's like asking "did you eat today?" and you answer "there is food", what the ?
MG:Mad:Confused:smacks head:
My gosh! I'm stuck in a loop/merry-go-round with an idiot!
You're chatting with Abhi***
Abhi*** at 16:00, May 16:
Thank you for contacting sales and support chat, my name is Abhi***. Who am I chatting with and How can I help you today?
You at 16:00, May 16:
Hi, I seem to be missing several emails at leaston 5/11
*****
Abhi*** at 16:04, May 16:
Thanks for validating the account.
Abhi*** at 16:05, May 16:
Please tell me about your concern.
You at 16:05, May 16:
I seem to be missing several emails
*****
You at 16:11, May 16:
I guess? I'm not sure, it's the only one for this domain. I do have a catch all.
Abhi*** at 16:13, May 16:
Let me check.
Abhi*** at 16:16, May 16:
https://www.godaddy.com/help/sett...enter-7592
Abhi*** at 16:16, May 16:
please follow this help article
Abhi*** at 16:16, May 16:
to create the catch all account.
You at 16:16, May 16:
like I said i HAVE a catch all
Abhi*** at 16:17, May 16:
okay.
*****
[email protected] missing a few from this email
Abhi*** at 16:26, May 16:
okay.
You at 16:26, May 16:
like 5/11
You at 16:26, May 16:
and it was resent this morning, same results
Abhi*** at 16:26, May 16:
I am duplicating the issue from my side.
*****
Abhi*** at 16:48, May 16:
Is [email protected] getting any bounce backs when emailing to that user?
Abhi*** at 16:48, May 16:
admin team is asking
Abhi*** at 16:48, May 16:
please confirm.
You at 16:48, May 16:
No no error /bounceback from sender or receiver
Abhi*** at 16:48, May 16:
okay.
*****
Abhi*** at 16:54, May 16:
Splunk shows only inbound emails sent from "[email protected] " in the last 24 hours. No email from any Workspace Email user has been sent out to "[email protected] " in that time.
So your customer did not send any emails today as they said they did
I've gone back 7 days and the story is the same. Only inbound emails from "[email protected] "
You at 16:57, May 16:
yes, where are the inbound emails from [email protected] ?
Abhi*** at 16:59, May 16:
Our email logs is showing there is no other emails apart from [email protected]
You at 17:00, May 16:
when you say that (apart from), to me it means you only see emails from [email protected]
Abhi*** at 17:00, May 16:
yes.
You at 17:01, May 16:
...ok. if you see emails from [email protected] then how come I don't see it.. .in my inbox?
You at 17:01, May 16:
are we making sense?
Abhi*** at 17:06, May 16:
Please check the bounce back and try to review it from your end.
You at 17:06, May 16:
what bounce back?
You at 17:08, May 16:
can you transfer me to admin team?
Abhi*** at 17:08, May 16:
A bounce back message occurs in the form of an email that is sent to your account after the failure to deliver a message that you have attempted to send. This message is generated either by your mail server or the mail server that was the destination of your email.
Abhi*** at 17:08, May 16:
A bounce back message occurs in the form of an email that is sent to your account after the failure to deliver a message that you have attempted to send. This message is generated either by your mail server or the mail server that was the destination of your email.
You at 17:09, May 16:
I think we're playing the merry go round....
You at 17:09, May 16:
"You at 16:48, May 16:
No no error /bounceback from sender or receiver"
Abhi*** at 17:10, May 16:
There seem to be no error from the product as confirmed by the technical team.
Abhi*** at 17:10, May 16:
I request you to be rest assured that the email catch all account is working fine.
You at 17:11, May 16:
ok. so where are the emails?
You at 17:11, May 16:
Abhi*** at 16:59, May 16:
Our email logs is showing there is no other emails apart from [email protected]
Abhi*** at 17:13, May 16:
I am sorry for the inconvenience caused to you but there are no emails apart from cocacola emails
Abhi*** at 17:14, May 16:
It has been also confirmed by the admin team and we have limited scope of support If the products are working fine.
You at 17:15, May 16:
"no emails apart from cocacola emails" means I don't get any other emails, only cocacola emails. Stop saying this if it's not what you're trying to say
You at 17:16, May 16:
did your logs show incoming emails or not this morning?
Abhi*** at 17:20, May 16:
The Logs are till this moment.
You at 17:21, May 16:
DUDE! That doesn't even answer the question!!!
Abhi*** at 17:22, May 16:
I am sorry for the delay but the logs are till today.
You at 17:23, May 16:
STILL DOESN'T ANSWER THE "YES" OR "NO" QUESTION
You at 17:24, May 16:
it's like asking "did you eat today?" and you answer "there is food", what the ?
MG:Mad:Confused:smacks head:
About the OP
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Why exactly did you copy and paste this into the Lounge?
Why exactly did you copy and paste this into the Lounge?