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$250 Visa card when upgrading existing Xfinity mobile line to iPhone 11 & Samsung Galaxy Note 10 - Must go to store

$250.00
novum_bonum
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I'm starting a new thread since the existing one is for new line or port in.

I called Xfinity mobile customer care to ask if they are offering any promotion to existing customers to upgrade to latest iPhone 11 phones and I was informed, in no uncertain terms , that I'm eligible for $250 Visa card if I were to buy a new iPhone 11 (Max or otherwise). He even read some written promotion to confirm when I told him I was suspicious of that offer. I even pointed out their website states that a new line or a port in is required... but I was informed that is not required.

The only requirement is I will have to buy the phone at a local Xfinity store.

Recommended: Place your order for the new iPhones on or after September 20th, 2019 *IN STORE ONLY*

Try your luck at your local store. YMMV.

https://www.xfinity.com/mobile/su...ung-galaxy

https://www.xfinity.com/mobile/
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$250 Visa card when upgrading existing Xfinity mobile line to iPhone 11 & Samsung Galaxy Note 10 - Must go to store
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Joined Mar 2014
L9: Master
> bubble2 5,087 Posts
2,133 Reputation
Pro
09-15-2019 at 05:45 PM.
Also available online, just did it two days ago
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Joined Jun 2013
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> bubble2 25 Posts
14 Reputation
09-15-2019 at 06:31 PM.
Quote from seahawks55 :
Also available online, just did it two days ago
How you make sure about eligibility? Thanks!
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Joined Nov 2012
L4: Apprentice
> bubble2 413 Posts
57 Reputation
09-15-2019 at 06:40 PM.
Quote from BabarB :
How you make sure about eligibility? Thanks!
Pretty sure upgrades have to be done in store only. Just confirmed with rep. Online is for new transfers only. Upgrades can be done in store only on Samsung's and iPhones as long as you have 50% or more paid off of your current phone.
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Joined May 2012
L8: Grand Teacher
> bubble2 3,887 Posts
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09-15-2019 at 07:30 PM.
So you have to wait for the new phone comes out in store to buy it. It may take a few weeks before they have the iPhone 11, right?
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Joined Dec 2016
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> bubble2 90 Posts
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Original Poster
09-15-2019 at 07:54 PM.
Quote from gswood :
So you have to wait for the new phone comes out in store to buy it. It may take a few weeks before they have the iPhone 11, right?
No, you can place the order to have it shipped once the phones are in stock.
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Joined Apr 2016
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> bubble2 133 Posts
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09-15-2019 at 08:31 PM.
Does upgrade mean you have to give them your old phone?
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> bubble2 33 Posts
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09-15-2019 at 08:42 PM.
If anyone wants Spectrum Mobile let me know! I work there
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Joined Aug 2016
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> bubble2 195 Posts
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09-15-2019 at 08:44 PM.
Is it only for iPhone 11 or other iPhone models too?
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> bubble2 11 Posts
25 Reputation
09-15-2019 at 08:48 PM.
I was able to find this promotion under the FAQ's on the Xfinity Mobile website. It seems like the phone has to be in stock at a retail store and only certain models qualify. Per the current website the following phones qualify:

iPhone XS
iPhone XS Max
iPhone XR
iPhone 7
iPhone 7 Plus
iPhone 8
iPhone 8 Plus
Samsung Galaxy Note10
Samsung Galaxy Note10+
Samsung Galaxy Note9
Samsung Galaxy S10
Samsung Galaxy S10+
Samsung Galaxy S10e
Samsung Galaxy S9
Samsung Galaxy S9+
Samsung Galaxy S8

I suspect the website has not been updated with the iPhone 11 yet. But this promotion is valid until Sept 30th 2019, so hopefully it will include the iPhone 11, depending on the stock.


"What are the eligibility requirements for the $250 Visa® prepaid card with upgrade offer?
Must be a current Xfinity Mobile customer.
Upgrade to a new, qualifying iPhone or Samsung phone (excluding Galaxy Note8 and Galaxy A50) in a participating Xfinity Store between Aug 23 and Sept 30, 2019.
Existing Xfinity Mobile phone must at least be 50% paid.
Must maintain Xfinity Mobile line with an account in good standing for 90 days following phone purchase.
Valid only in participating Xfinity Retail Stores. Device must be in stock. Not valid with prior purchases, returns, or exchanges."

Offer ends 9/30/19. Participating Xfinity Retail Stores only. Requires upgrade to a new, qualifying iPhone or Samsung mobile phone while supplies last, excluding Galaxy Note8 and Galaxy A50. Existing Xfinity Mobile phone must at least be 50% paid. Upgrade fees apply. Must maintain Xfinity Mobile line with an account in good standing for 90 days following phone purchase. Prepaid card issued by MetaBank®, Member FDIC, pursuant to a license from Visa® U.S.A., Inc. Prepaid card mailed to Xfinity account holder within 16-18 weeks of phone purchase and expires in 180 days. May not be combined with other offers. Not valid with prior purchases, returns or exchanges. Maximum $1,250 in prepaid card amount per customer/account. Multiple cards may be issued based on total qualifying amount.

Source: https://www.xfinity.com/mobile/su...ung-galaxy
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> bubble2 1,061 Posts
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09-15-2019 at 08:53 PM.
Quote from rkiyer2001 :
Is it only for iPhone 11 or other iPhone models too?
Yeah, wanna know this. For Samsung and other models too?
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> bubble2 11 Posts
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09-15-2019 at 08:53 PM.
Quote from rkiyer2001 :
Is it only for iPhone 11 or other iPhone models too?
The following models will qualify:
iPhone XS
iPhone XS Max
iPhone XR
iPhone 7
iPhone 7 Plus
iPhone 8
iPhone 8 Plus
Samsung Galaxy Note10
Samsung Galaxy Note10+
Samsung Galaxy Note9
Samsung Galaxy S10
Samsung Galaxy S10+
Samsung Galaxy S10e
Samsung Galaxy S9
Samsung Galaxy S9+
Samsung Galaxy S8
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