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PSA: Prior FreedomPop Free users cancel your account or you may get charged.

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Below is an excerpt of the email that I received. Basically, if you don't pay $10 to get the Premium SIM to switch to a pathetic free plan (10 minutes, 10 texts, 25MB data) by May 1, they'll automatically switch your account to a $3.99 monthly plan and charge the credit card on file. I received this message even though I haven't used my free account in over a year. To cancel, call customer service at 888-702-8302. Very shady business practice to begin charging customers and I question the legality of it. Regardless, consider saving yourself a potential hassle and cancel your account





Action Required for Changes to Your Account

We hope you are enjoying your FreedomPop service and want to inform you of some upcoming changes to our free plan.


In order for us to continue passing on the best value to all of our subscribers, we need to make changes that will have an impact on those enjoying our current free tier.


Don't worry, FreedomPop will keep a free tier! But recent rate changes on our data network provider, together with our superior buying power on our largest underlying carrier, make a free offering only viable on our Premium network going forward.


For those who wish to continue receiving 100% free talk, text, and data, you must upgrade to a Premium SIM by May 1, 2021. With FreedomPop Premium, you get true cellular voice, text, and data - no app required! This means you can experience FreedomPop's amazing value while using your phone as it was meant to be used. Upgrade today at FreedomPop.com.


If you do not migrate by May 1, 2021, your account will be automatically enrolled into the Essential Plan which offers 350MB and 200 minutes / 200 texts each month for only $3.99/mo.
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Created 04-06-2021 at 10:10 AM by kj001d
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Joined Feb 2008
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> bubble2 575 Posts
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matrixman
09-23-2021 at 09:04 PM.
09-23-2021 at 09:04 PM.
I closed my accounts years ago and charges continue to pop up. My next step is to get a replacement card with a new number.
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Joined Feb 2007
L10: Grand Master
> bubble2 12,318 Posts
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sarcasmogratis
09-28-2021 at 02:17 PM.
09-28-2021 at 02:17 PM.
I finally called in and they issued 3 months worth of refunds.
E-mails seemed to get nowhere.

Ymmv? Definitely be cautious with this company.
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Joined Nov 2012
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> bubble2 9 Posts
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dspeake
10-02-2021 at 01:42 AM.
10-02-2021 at 01:42 AM.
Missed this thread and freedompop we will auto upgrade you emails. I woke up to charges from Freedompop. Logged into my PayPal to find they still have an active authorization. I was able to cancel future charges through PayPal. I wasn't able to login to freedompop because conveniently they didn't recognize my email address. What a scammy business practice.
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Joined Oct 2012
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> bubble2 265 Posts
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hashish.k
10-03-2021 at 10:29 AM.
10-03-2021 at 10:29 AM.
Just saw all those recurring charges from FPOP on my discover card today after 3 months. guys be careful of these people
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Joined Oct 2012
L3: Novice
> bubble2 265 Posts
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hashish.k
10-03-2021 at 10:31 AM.
10-03-2021 at 10:31 AM.
Quote from dspeake :
Missed this thread and freedompop we will auto upgrade you emails. I woke up to charges from Freedompop. Logged into my PayPal to find they still have an active authorization. I was able to cancel future charges through PayPal. I wasn't able to login to freedompop because conveniently they didn't recognize my email address. What a scammy business practice.
you can chat with them and give email address or paypal address to cancel and hopefully refund the charges. I am talking to the rep now and she is trying to get it refunded.
if not always dispute with the credit card company.
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Joined Aug 2006
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> bubble2 1,400 Posts
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hell
10-12-2021 at 07:54 PM.
10-12-2021 at 07:54 PM.
Quote from RatneshR :
I got charged $40 (2 x 20) on my PayPal. PayPal refused to refund mentioning that it was not an unauthorized charge. I had cancelled all my accounts already and have no active service when then. Not sure what to do.
Send a note to FTC and BBB. File a dispute. What they are doing is financial fraud. i.e. auto enrolling in services, which you didn't signed up for.
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Joined May 2013
L2: Beginner
> bubble2 28 Posts
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RatneshR
10-13-2021 at 08:54 PM.
10-13-2021 at 08:54 PM.
Quote from hell :
Send a note to FTC and BBB. File a dispute. What they are doing is financial fraud. i.e. auto enrolling in services, which you didn't signed up for.
I did complain to BBB and wrote a long email to Freedompop explaining that I will do everything possible in my power to go after them if they do not fix this issue. They returned my $40 within few days. I was really prepared to complain everywhere I could.
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Joined Apr 2009
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Badgertwo
02-22-2022 at 04:57 PM.
02-22-2022 at 04:57 PM.
I canceled service with FreedomPop 5 years and two different credit cards ago. I assumed incorrectly that I was done with them after confirming 0 charges in April-June. Sure enough, checked today and found 2 x $4.47 per month since July. Customer service at FP was ok and said could only refund one month, but would escalate the remaining charges……fortunately, my credit card company is taking over.
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