I hope some might benefit by having this number since their email communication has failed for me. I emailed them over the weekend and heard nothing back Monday. Monday night, I got a "preparing to ship" update, but it has not been given to the carrier yet. Hope I can get it canceled instead of having to ship it back at my expense or have to keep it to avoid losing money.
800-493-1646 PHONE HOURS: M-F 9:30am-4:30pm EST
-c2nah777 Tuesday 8/30/22 10:37 am
9/14/22: Joyride has suspended customer support calls according to the recording.
According to the recording the only way to contact them is to email [email protected] or use the Contact Us form on the website [joyridebike.com]
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expired Posted by osugsxr • Jul 29, 2022
Jul 29, 2022 3:44 PM
Item 1 of 6
Item 1 of 6
expired Posted by osugsxr • Jul 29, 2022
Jul 29, 2022 3:44 PM
JoyRide Bikes: Additional Savings on E-Bikes, Bikes, Scooters & Accessories
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Perhaps you even have a different LCD Display? I can see on the back of mine it says it is Model AK47.
I have tried searching for hacks on Model AK47 but haven't come up with anything, but see this is in fact the display as quantities can be bought from Alibaba etc, showing this display.
I did notice I can get to some type of undocumented menu on mine with PO levels and settings by holding down the up and down at the same time while the display is on.
Edit:
Ah, I figured out how to remove the limit!!
These PO settings look to be standard.
So get to the PO settings by holding the Up/Down at the same time after the LCD is on.
Click on the power button to go through the PO's.
PO8 is the limit! This is in kmh, this was set to 32, bump this up with the up arrow to 41. That is the max I could change it to. This works out to 25.5 mph.
After this change I can get to 25mph going down a hill.
On a straight road I can cruise at about 22 with full throttle. Pedaling fast like crazy I can get it up 24.
So this is a bit of an increase. Perhaps with a bigger front sprocket I could peddle a bit normally and get to 25.
Perhaps it is a limit of the 350W motor or the battery to get me with throttle to 23 or so, but I don't think the controller itself will let me go above 41kph with motor assist.
Possibly changing wheel size, PO6, would allow assist at faster speed?
FYI, I see some people have commented about their having 5 instead of 3 levels. This can be set in the PO5 setting.
Here are the PO settings for an entirely different controller, but they look pretty close from what I see. https://elecbikeparts.c
There could be some other cool settings to see what they are and work with them.
for example: P12 PAS Start Strength
0-5, Higher = more assistance
Amount of assistance given when you start pedaling.
I am thinking this must be low. It seems to give very little help right away. Perhaps a safety feature set at factory? But I want help right away!
Or PO9 might affect how quickly it helps?
P09 Throttle Response
0 for instant throttle, 1 for delayed throttle
Sets whether pressing throttle and motor beginning to spin is instant, or whether there is a delay between the actions.
Edit: P09 was already set at 0 and can't be changed
P12 was set at 3 and can't go higher, but it can go lower.
FYI, read on this site https://power-bicycle.com/ebike-power/ that hub motors are pretty much limited to 25.
"Once the ebike is travelling at 25 MPH, the controller-wheel speed is maxed out. You can't go far over 25 MPH on most hub motors unless the motor & controller pair are designed for higher speeds."
This guy also talks about a smoothing circuit the mfgs implement for greater distance. Something about a loop back wire that can be removed to increase initial assistance but at
a sacrifice in distance.
Not a lot of reviews. I got a warning going to this site (possibly fraudulent?).
Why don't they sell any ebikes on their non-corporate site?
Is anyone else concerned this is a knockoff? Joyridebikes.com is the original site (since 2001) selling Hurley and joyridebike.com (since 2015) is painted with 'weird' all over it.
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Even if the bike works when I get it. What happens if it breaks or stops working?
Also, I buy these with Amex cards that double the warranty.
What bikes did you cancel? Maybe they become available again. I prefer the Betty/Big Sur bikes or even a Teton if they become available again.
Also, I buy these with Amex cards that double the warranty.
What bikes did you cancel? Maybe they become available again. I prefer the Betty/Big Sur bikes or even a Teton if they become available again.
Also, I buy these with Amex cards that double the warranty.
What bikes did you cancel? Maybe they become available again. I prefer the Betty/Big Sur bikes or even a Teton if they become available again.
Thinking of canceling my 2 bike orders, since there appears to be no warranty from Joy Ride.
Cancelling is probably the best thing you can do for the company. You sound like a problem customer.
Looking for a problem where there is none. Go ahead and cancel, someone else waiting to buy it anyway. No problem for them
Looking for a problem where there is none. Go ahead and cancel, someone else waiting to buy it anyway. No problem for them
Jeez man, this thread is over 30 pages, they obviously sold out of a lot of models. Yes they are probably busy. This is a holiday weekend. A lot of people got their bikes and reported back it's a great deal. One person even told you they got a replacement kick stand under warranty.
You don't know the whole story with the few complaints as they haven't really followed up and I am not sure they have given a reasonable amount of time yet for a resolution. Yes, it sucks if they got a bum product, but give them a chance to make it right. Not stamp your feet and throw a hissy fit someone didn't answer you that day.
And of course most people know if they really do get a DOA bike and nothing is done to remedy it, they can easily do a chargeback. No one paid cash here.
So you didn't buy a bike (or bought it but cancelled before it shipped), didn't have a problem, didn't need warranty service, but you are here to say how bad their customer service is? You must have a hard time in life.
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Jeez man, this thread is over 30 pages, they obviously sold out of a lot of models. Yes they are probably busy. This is a holiday weekend. A lot of people got their bikes and reported back it's a great deal. One person even told you they got a replacement kick stand under warranty.
You don't know the whole story with the few complaints as they haven't really followed up and I am not sure they have given a reasonable amount of time yet for a resolution. Yes, it sucks if they got a bum product, but give them a chance to make it right. Not stamp your feet and throw a hissy fit someone didn't answer you that day.
And of course most people know if they really do get a DOA bike and nothing is done to remedy it, they can easily do a chargeback. No one paid cash here.
So you didn't buy a bike (or bought it but cancelled before it shipped), didn't have a problem, didn't need warranty service, but you are here to say how bad their customer service is? You must have a hard time in life.
There are 3 threads all on this seller with multiple buyers reporting unsolved problems. People received used scooters and bad bikes. With No resolution from the seller for weeks. I I guess to you a replaced kick stand makes it all OK. People should be able to know feedback from buyers, to see if they can trust the seller if something goes wrong. In this case a lot has gone wrong with multiple buyers, and to you a replaced kick stand makes the seller trustable. Tell that to all the buyers with DOA batteries and a seller who doesn't honor returning the item or a warranty. By not responding to their emails and phone calls. Maybe this is a seller you want to buy from and trust. Then you have no common sense, and can't complain if you get screwed, knowing these facts before you buy.
I ordered a helmet last Sunday. As of today, they've printed a shipping label. Hopefully, it will ship after the holiday weekend. I have, however, stopped holding my breath.
Good luck to everyone else.
No, Amex will pay for repairs or refund the entire price.
Edit: somewhat questionable on Amex extending battery warranty, since consumables such as "batteries" are excluded. So it would give them an out.
They also exclude "motorized vehicles", but in my experience for other Amex benefits they apply this only to gas powered. For example Amex has covered return protection for me on an eBike, and that benefit also excludes "motorized vehicles".
Amex is pretty lenient in what they approve. For example they exclude "watches", but they cover "smart watches" because they must consider them an electronic device.
Edit: somewhat questionable on Amex extending battery warranty, since consumables such as "batteries" are excluded. So it would give them an out.
They also exclude "motorized vehicles", but in my experience for other Amex benefits they apply this only to gas powered. For example Amex has covered return protection for me on an eBike, and that benefit also excludes "motorized vehicles".
Amex is pretty lenient in what they approve. For example they exclude "watches", but they cover "smart watches" because they must consider them an electronic device.
I also tried to do an extended warranty claim with Mastercard on a dehumidifier. Now that was super hard because no one would look at it. Only place was 2 hours away since they are all just made to fail and not repairable I guess.
I've heard that local bike places wont touch an ebike they dont sell, so I dont know if you could even get a repair sheet on what is wrong with one of these to send in.
I also tried to do an extended warranty claim with Mastercard on a dehumidifier. Now that was super hard because no one would look at it. Only place was 2 hours away since they are all just made to fail and not repairable I guess.
I've heard that local bike places wont touch an ebike they dont sell, so I dont know if you could even get a repair sheet on what is wrong with one of these to send in.
If you are looking for a scrambler style ebike, the big swell for $1380 is hard to beat. If you can afford the extra cash get the big swell especially if they don't collect sales tax at checkout.
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