expired Posted by Juggernaut_510 • Nov 3, 2022
Nov 3, 2022 3:31 PM
Item 1 of 6
Item 1 of 6
expired Posted by Juggernaut_510 • Nov 3, 2022
Nov 3, 2022 3:31 PM
Costco Members: LG 27 cu. ft. Smart Side-By-Side InstaView Refrigerator
+ Free Shipping$1,700
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For those who do buy, be sure to set the freezer temperature to -2 degrees or lower. Had mine at +4 thinking it was well below 32 so must be ok. Complained to refrigerator repair guy about low ice production and slushy ice cream. He said that moving just those few degrees makes a big difference. So I did and in less than 24 hours, the ice cream was solidly frozen as it should be. I haven't checked the volume of ice production since changing the settings but be aware that these types of refrigerators have nowhere near the capacity of good old Whirlpool fridges of the past. On a hot summer day, you will likely run out of ice like we did. As a result, I bought a used countertop ice maker to supplement the fridge. LG has a setting that allows the user to increase the amount of ice made but it only lasts 24 hours and then it reverts back. Therefore if you want more ice, you have to activate this every day. So much for smart engineering.
Also, my wife dropped something on the glass top of the lowest shelf in the freezer and the glass EXPLODED into a gazillion small pieces. The force was so strong the glass actually penetrated a Rubbermaid food container. Both of us had bloody hands during the cleanup. I was and remain shocked that such glass was not laminated for safety purposes. We cleaned the freezer for at least an hour and the floor around the refrigerator for three days still finding chards all over the place. Thank goodness this didn't happen when our grandkids were around with bare feet.
I feel it's my duty to report my experience with LG. Amazingly terrible warranty service. I firmly believe they intentionally make things difficult so that folks will just give up.
My fridge stopped working in June. I called and requested it fixed. It was still covered by warranty.
They put an order in.
A week later I called and was told I have to wait a few more days. I call again and am told the order has to be re-entered. Wait for a call or call again in 9 days.
I call again still nothing. I go online and find out the LG repairman network is woefully inadequate and getting someone to fix your appliance under warranty is very difficult or improbable.
They say they'll replace or give me a return. I say replace they say No only a return. I say fine. They offer 1/3 the original price. I have no options. Ok I'll take your pittance.
I need to fill out paperwork. Ok I do it. I
I hear nothing for a couple weeks.
I call. Somebody did something wrong I need to resubmit. They email but don't respond to your emails. They text but don't respond to your texts. You call and ask to speak to a manager and you're on hold for hours and then they tell you a manager is gonna call you back. They never do.
I hate this company with a passion I didn't know I was capable of.
It's been 5 months. They never repaired the fridge that was under warranty. They offered me a ~30% refund. I've called/text/emailed must be 25-35 times. Spent hours on the phone. I still have no check.
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Our community has rated this post as helpful. If you agree, why not thank maddog55
Great deal on a really nice Fridge. Love the craft Ice maker. No complaints thus far.
Features:
2-year Manufacturer's Warranty
Edge-to-Edge InstaView® Design with Door-In-Door
Craft Ice Maker
Pocket Handles
Price Valid till 11/16/2022
https://www.costco.com/lg-27-cu.f...34531.ht
Happy shopping!!
For those who do buy, be sure to set the freezer temperature to -2 degrees or lower. Had mine at +4 thinking it was well below 32 so must be ok. Complained to refrigerator repair guy about low ice production and slushy ice cream. He said that moving just those few degrees makes a big difference. So I did and in less than 24 hours, the ice cream was solidly frozen as it should be. I haven't checked the volume of ice production since changing the settings but be aware that these types of refrigerators have nowhere near the capacity of good old Whirlpool fridges of the past. On a hot summer day, you will likely run out of ice like we did. As a result, I bought a used countertop ice maker to supplement the fridge. LG has a setting that allows the user to increase the amount of ice made but it only lasts 24 hours and then it reverts back. Therefore if you want more ice, you have to activate this every day. So much for smart engineering.
Also, my wife dropped something on the glass top of the lowest shelf in the freezer and the glass EXPLODED into a gazillion small pieces. The force was so strong the glass actually penetrated a Rubbermaid food container. Both of us had bloody hands during the cleanup. I was and remain shocked that such glass was not laminated for safety purposes. We cleaned the freezer for at least an hour and the floor around the refrigerator for three days still finding chards all over the place. Thank goodness this didn't happen when our grandkids were around with bare feet.
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For those who do buy, be sure to set the freezer temperature to -2 degrees or lower. Had mine at +4 thinking it was well below 32 so must be ok. Complained to refrigerator repair guy about low ice production and slushy ice cream. He said that moving just those few degrees makes a big difference. So I did and in less than 24 hours, the ice cream was solidly frozen as it should be. I haven't checked the volume of ice production since changing the settings but be aware that these types of refrigerators have nowhere near the capacity of good old Whirlpool fridges of the past. On a hot summer day, you will likely run out of ice like we did. As a result, I bought a used countertop ice maker to supplement the fridge. LG has a setting that allows the user to increase the amount of ice made but it only lasts 24 hours and then it reverts back. Therefore if you want more ice, you have to activate this every day. So much for smart engineering.
Also, my wife dropped something on the glass top of the lowest shelf in the freezer and the glass EXPLODED into a gazillion small pieces. The force was so strong the glass actually penetrated a Rubbermaid food container. Both of us had bloody hands during the cleanup. I was and remain shocked that such glass was not laminated for safety purposes. We cleaned the freezer for at least an hour and the floor around the refrigerator for three days still finding chards all over the place. Thank goodness this didn't happen when our grandkids were around with bare feet.
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That said, refrigerators are notoriously problematic. No matter the brand. A lot of the problems are with ice makers. That's why we bought a basic Hisense fridge, that has been problem free for 3 yrs. Our cheap Kenmore refurb fridge has over 10 years in the laundry room and it's still going strong.
....so it's not the brand. It's design and features that is the problem. It can also be user environment like dirty electricity that causes poor life.
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I feel it's my duty to report my experience with LG. Amazingly terrible warranty service. I firmly believe they intentionally make things difficult so that folks will just give up.
My fridge stopped working in June. I called and requested it fixed. It was still covered by warranty.
They put an order in.
A week later I called and was told I have to wait a few more days. I call again and am told the order has to be re-entered. Wait for a call or call again in 9 days.
I call again still nothing. I go online and find out the LG repairman network is woefully inadequate and getting someone to fix your appliance under warranty is very difficult or improbable.
They say they'll replace or give me a return. I say replace they say No only a return. I say fine. They offer 1/3 the original price. I have no options. Ok I'll take your pittance.
I need to fill out paperwork. Ok I do it. I
I hear nothing for a couple weeks.
I call. Somebody did something wrong I need to resubmit. They email but don't respond to your emails. They text but don't respond to your texts. You call and ask to speak to a manager and you're on hold for hours and then they tell you a manager is gonna call you back. They never do.
I hate this company with a passion I didn't know I was capable of.
It's been 5 months. They never repaired the fridge that was under warranty. They offered me a ~30% refund. I've called/text/emailed must be 25-35 times. Spent hours on the phone. I still have no check.
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Our community has rated this post as helpful. If you agree, why not thank msheikh25
That said, refrigerators are notoriously problematic. No matter the brand. A lot of the problems are with ice makers. That's why we bought a basic Hisense fridge, that has been problem free for 3 yrs. Our cheap Kenmore refurb fridge has over 10 years in the laundry room and it's still going strong.
....so it's not the brand. It's design and features that is the problem. It can also be user environment like dirty electricity that causes poor life.