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Walgreens orders ship to home has become totally useless
September 29, 2023 at
01:23 PM
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Just FYI to people. We all knew how bad Walgreens inventory management was - that didn't previously apply to online orders. Guess what it is now impacting online orders too.
What they are doing is taking your order and asking a particular store to fulfill it. But we know that the store inventory information is all wrong. So what the store does is ship you only some items and cancels the rest. So if you are depending upon getting rewards for certain $ spend - either their reward coupons or product category spend, now your order is short of the spend category. So basically now you are buying at their inflated prices without having the rewards to soften the blow.
I have had problem with 3 of last orders - they will arbitrarily cancel one thing but online, it is still available to ship.
What they are doing is taking your order and asking a particular store to fulfill it. But we know that the store inventory information is all wrong. So what the store does is ship you only some items and cancels the rest. So if you are depending upon getting rewards for certain $ spend - either their reward coupons or product category spend, now your order is short of the spend category. So basically now you are buying at their inflated prices without having the rewards to soften the blow.
I have had problem with 3 of last orders - they will arbitrarily cancel one thing but online, it is still available to ship.
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This is different from the inventory management issues they have always had. More than 60 percent of items are not available for shipping at all any more.
They always shipped from the fulfilment center at Illinois (not the same as same day delivery from stores) so it isn't an issue with store inventory. They are just not stocking up on items for central shipping.
They have been having cash flow issues it seems. Free cash flow went down more than 100% in the quarter ending May 2023. The next quarter ending Aug 2022 results to be announced late Oct 12. The CEO stepped down at beginning of Sep and no replacement found. The CFO resigned earler in August. So, I don't expect the results to be good. They had announced a $400M cost savings effort for the quarter so all this is likely part of it.
I suspect the huge giveaway of WG Cash a month ago was to improve the quarter results for cash flow moving reward liabilities to future on the books.
My plan is to use up most of my rewards cash pile before Oct 12. Bad results will likely be accompanied by program changes that might devalue it considerably (cannot be used with other sales and promotions, etc).
Their pharmacy business is all that is keeping the lights on.
Their pharmacy business is all that is keeping the lights on.
Riteaid is a Pharmacy business which also sells other stuff in the front of the store.
Always has been.
This is different from the inventory management issues they have always had. More than 60 percent of items are not available for shipping at all any more.
They always shipped from the fulfilment center at Illinois (not the same as same day delivery from stores) so it isn't an issue with store inventory. They are just not stocking up on items for central shipping.
They have been having cash flow issues it seems. Free cash flow went down more than 100% in the quarter ending May 2023. The next quarter ending Aug 2022 results to be announced late Oct 12. The CEO stepped down at beginning of Sep and no replacement found. The CFO resigned earler in August. So, I don't expect the results to be good. They had announced a $400M cost savings effort for the quarter so all this is likely part of it.
I suspect the huge giveaway of WG Cash a month ago was to improve the quarter results for cash flow moving reward liabilities to future on the books.
My plan is to use up most of my rewards cash pile before Oct 12. Bad results will likely be accompanied by program changes that might devalue it considerably (cannot be used with other sales and promotions, etc).
Their pharmacy business is all that is keeping the lights on.
1. Simplify the rewards program. From now on, we'll just have W Cash. Everybody gets the same digital coupons and boosters. Most importantly, you can now earn W Cash when you use it.
2. I'm going to fire the ad department. The old paper ad was great. We're going back to having the paper ad in the store.
3. I'm going to fire all of the people who work for us with bad attitudes. This will be most of our employees but if you don't like interacting with people and can't be friendly, we don't want you.
4. I'm going to launch an ad campaign asking people to come back to our stores and give us another chance. We'll have raffles and giveaways with balloons and popcorn. The grand prize winner will get a brand new Tesla. Every $10 purchase automatically enters you in the prize pool.
4. You won't have to pay me $400M to implement this program. I'll do it for free.
1. Simplify the rewards program. From now on, we'll just have W Cash. Everybody gets the same digital coupons and boosters. Most importantly, you can now earn W Cash when you use it.
2. I'm going to fire the ad department. The old paper ad was great. We're going back to having the paper ad in the store.
3. I'm going to fire all of the people who work for us with bad attitudes. This will be most of our employees but if you don't like interacting with people and can't be friendly, we don't want you.
4. I'm going to launch an ad campaign asking people to come back to our stores and give us another chance. We'll have raffles and giveaways with balloons and popcorn. The grand prize winner will get a brand new Tesla. Every $10 purchase automatically enters you in the prize pool.
4. You won't have to pay me $400M to implement this program. I'll do it for free.
Lost me at Tesla
it would be if I lose people over a free car lol.
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it would be if I lose people over a free car lol.
I was fine with Walgreens due to the ability to order online and ship at home - but these recent shipping snafu's probably is going to end my relationship with Walgreens too - we will see if this is a temporary blip or are they going to fix their issues.
Another thing is they may be caught up in the boycott surrounding mifepristone.
To (hopefully) avoid pickup order issues, I put my items in my online cart and then go to the store to make sure that they actually have the items. I gather all my items and I then explain to the staff that I am about to submit a pickup order and that I have all the items right here. I've never had issues doing it that way. They don't seem to mind because it is less work for them.