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Forum Thread

not receiving deal alert emails

1,426 428 April 9, 2024 at 02:27 PM
I haven't received any deal alert emails since last night. Usually get a few dozen in that much time. Can't find anything wrong in the deal alerts list.
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lazyman
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Joined Apr 2013
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emceep | Staff
04-09-2024 at 02:59 PM.
04-09-2024 at 02:59 PM.
Quote from lazyman :
I haven't received any deal alert emails since last night. Usually get a few dozen in that much time. Can't find anything wrong in the deal alerts list.
Hi. It looks like our emails to you were getting bounced and because of that, we stopped sending them out. I've reset that flag so the emails should hopefully start coming through again soon. If they don't, please feel free to reply back here or email into [email protected]
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Joined Oct 2010
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Original Poster
lazyman
04-12-2024 at 02:31 AM.
04-12-2024 at 02:31 AM.
Quote from emceep :
Hi. It looks like our emails to you were getting bounced and because of that, we stopped sending them out. I've reset that flag so the emails should hopefully start coming through again soon. If they don't, please feel free to reply back here or email into [email protected]

That worked for about a day, but now I'm not getting any emails from alerts at all.
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Joined Apr 2013
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emceep | Staff
04-12-2024 at 03:44 PM.
04-12-2024 at 03:44 PM.
Quote from lazyman :
That worked for about a day, but now I'm not getting any emails from alerts at all.
I reset the flag again. You may want to make sure that your email inbox isn't too full or that our emails aren't being blocked for some other reason. You may also want to consider editing your deal alert settings to reduce the overall number of emails that we are sending out to you, in case that's why they're getting blocked. Another option may be to change your email address to another provider.
If you'd like help with either of those last two options, please write into [email protected] and we can help you.
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Joined Oct 2010
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lazyman
04-14-2024 at 06:24 AM.
04-14-2024 at 06:24 AM.
Quote from emceep :
I reset the flag again. You may want to make sure that your email inbox isn't too full or that our emails aren't being blocked for some other reason. You may also want to consider editing your deal alert settings to reduce the overall number of emails that we are sending out to you, in case that's why they're getting blocked. Another option may be to change your email address to another provider.
If you'd like help with either of those last two options, please write into [email protected] and we can help you.

I cleaned up the alerts and now there's not as many of them. I checked my email and all other email is coming in fine. Just a problem with receiving Slickdeals. I have been getting email alerts for years but just now started having problems, so I wonder what has recently changed or what is different now.
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Jackalope
04-14-2024 at 09:09 AM.
04-14-2024 at 09:09 AM.
Quote from emceep :
Hi. It looks like our emails to you were getting bounced and because of that, we stopped sending them out. I've reset that flag so the emails should hopefully start coming through again soon. If they don't, please feel free to reply back here or email into [email protected]
I am having the same problem. Can you please reset my flag too?

Thanks!
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emceep | Staff
04-14-2024 at 10:20 AM.
04-14-2024 at 10:20 AM.
Quote from Jackalope :
I am having the same problem. Can you please reset my flag too?

Thanks!
Done - your hard bounce flag has now been reset too so your deal alert emails should hopefully start coming through.
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Joined Oct 2010
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Original Poster
lazyman
04-15-2024 at 06:33 AM.
04-15-2024 at 06:33 AM.
Quote from emceep :
I reset the flag again. You may want to make sure that your email inbox isn't too full or that our emails aren't being blocked for some other reason. You may also want to consider editing your deal alert settings to reduce the overall number of emails that we are sending out to you, in case that's why they're getting blocked. Another option may be to change your email address to another provider.
If you'd like help with either of those last two options, please write into [email protected] and we can help you.

Can you recheck mine again please, not getting emails again. Also I have noticed that the alerts list under Notifications & Activity is different than the list under Messages Inbox. So some are not making it to my account inbox. ?? Thanks.
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Joined Jan 2005
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Two_4_Exploring
04-18-2024 at 04:24 PM.
04-18-2024 at 04:24 PM.
Quote from emceep :
Done - your hard bounce flag has now been reset too so your deal alert emails should hopefully start coming through.

Can you check my bounce flag as well? I don't think I have ever received an email deal alert. Thanks
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emceep | Staff
04-21-2024 at 06:09 PM.
04-21-2024 at 06:09 PM.
Quote from lazyman :
Can you recheck mine again please, not getting emails again. Also I have noticed that the alerts list under Notifications & Activity is different than the list under Messages Inbox. So some are not making it to my account inbox. ?? Thanks.
I just reset the bounce flag again, but since this keeps happening I suggest trying a different email provider (like gmail) to see if that fixes this issue.
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Joined Apr 2013
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emceep | Staff
04-21-2024 at 06:31 PM.
04-21-2024 at 06:31 PM.
Quote from Two_4_Exploring :
Can you check my bounce flag as well? I don't think I have ever received an email deal alert. Thanks
Unfortunately, your issue seems to be different and I think it will require a ticket for the devs to look into.
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Joined Dec 2006
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GPz1100
04-21-2024 at 09:30 PM.
04-21-2024 at 09:30 PM.
I'm not getting the alert (subscribed threads or deals notifications) emails either - started about a day or two ago. I use a hotmail account here, nothing showing up in spam over there.

As a test I did the forgotten password option where it sends a numeric code. That email came through right away.

Thanks!
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