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Amazon no longer allowing subscribe and save delivery date change without price increases

654 1,065 October 8, 2024 at 06:41 AM
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Last Edited by Packof12 October 8, 2024 at 10:23 AM
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I searched for a forum on this but did not find one (Although I'm sure someone has mentioned it before). It appears Amazon has changed subscribe and save so that you can no longer change your delivery date to an earlier date and keep the prices for your S&S items. Twice now I have changed my delivery date to an earlier date and this resulted in Amazon cancelling all of my orders and reordering those items at higher prices. I then had to chat with customer service in one instance for more than two hours to get every single item changed back to its original price. Historically, I could change my delivery date any time i wanted with no negative impact. Now, changing the delivery date appears to remove any promotions and coupons since Amazon cancels those orders and places new orders at higher prices without promos and coupons. Since this has now happened to me on each of my last two orders, it does not appear to be a glitch but rather a full blown policy change.
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Packof12
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Joined Jul 2008
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> bubble2 10,984 Posts
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c2nah777
10-09-2024 at 05:59 AM.
10-09-2024 at 05:59 AM.
Been this way for as long as I can remember. Change your date and the day that you change it will be when you get charged for that price. Not a new thing. Sorry you didn't know.
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Joined Aug 2013
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> bubble2 654 Posts
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Packof12
10-10-2024 at 01:59 PM.
10-10-2024 at 01:59 PM.
Wrong. Amazon never cancelled and then re-ordered items. This is new. They are cancelling orders that have already been placed and then re-ordering those same items at higher prices. Since S&S started once i hit 5 items I would change the delivery date to the soonest available date. Then those items would ship for whatever the price was on the date I ordered the items. Now, every one of my orders is being cancelled and reordered by Amazon without my involvement. I'm sorry you didn't know.
Quote from c2nah777 :
Been this way for as long as I can remember. Change your date and the day that you change it will be when you get charged for that price. Not a new thing. Sorry you didn't know.
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Joined Oct 2005
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> bubble2 7,136 Posts
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rc9238
10-11-2024 at 06:40 AM.
10-11-2024 at 06:40 AM.
Quote from Packof12 :
Wrong. Amazon never cancelled and then re-ordered items. This is new. They are cancelling orders that have already been placed and then re-ordering those same items at higher prices. Since S&S started once i hit 5 items I would change the delivery date to the soonest available date. Then those items would ship for whatever the price was on the date I ordered the items. Now, every one of my orders is being cancelled and reordered by Amazon without my involvement. I'm sorry you didn't know.
You are correct, it happened to me recently too.

I also noticed that they are now longer allowing gift card balance to be applied to the S&S order once the order has been placed. In the past I was always able to add gift card funds after-the-fact, but not anymore.
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> bubble2 10,984 Posts
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c2nah777
10-11-2024 at 08:05 AM.
10-11-2024 at 08:05 AM.
I chatted with Amazon about this happening to you. It has happened before and been reported here and happened to me once years back too. Going forward I will complain to them about it if it happens. You should as well. They will likely help you out with the situation. They told me it shouldn't happen.

Regardless, repped you for your post and data.
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Last edited by c2nah777 October 11, 2024 at 09:28 AM.
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> bubble2 10,984 Posts
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c2nah777
10-12-2024 at 09:20 AM.
10-12-2024 at 09:20 AM.
I just had to merge addresses for an upcoming S&S item with all my other ones. I have no idea how the slightly-differently phrased (but same) address got put in for it.
It also had a different ship date because of this different address.

Once I did the address merge, and then I opted to do the date merge, the original item S&S order got canceled because it was scheduled to ship sooner.

The item showed up in my upcoming shipment list, but no new invoice was created yet. So I know they would have killed my special multibuy discount I had received for that item order, and charged me for whatever the price turned out to be when shipped.

So I just canceled the subscription for the item from my upcoming shipment to avoid dealing with customer service. I also noticed when they canceled the original order, my invoice now only shows $0.00 so no way to prove what the deal/price was, other than to take a screenshot of my open tab with it.

This is adjacent/related to, but not the same thing OP brought up so this data could help others while they are here. Merging the dates facilitated the order to be canceled. Sounds a lot like changing the date as OP brought up, but I doubt their issue was this exact one.
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> bubble2 654 Posts
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Packof12
10-18-2024 at 06:13 AM.
10-18-2024 at 06:13 AM.
Quote from c2nah777 :
I chatted with Amazon about this happening to you. It has happened before and been reported here and happened to me once years back too. Going forward I will complain to them about it if it happens. You should as well. They will likely help you out with the situation. They told me it shouldn't happen.

Regardless, repped you for your post and data.
I did speak with customer service on the issue, but they had to manually adjust every single item price. It took nearly two hours across several phone calls. I thought it was a glitch but then it happened again, which is why i posted. The second time around i just cancelled everything before shipment, but it's still discouraging to not be able to change the shipment date without jumping through hoops. I've been using S&S since it started without this issue.
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anarchist
10-22-2024 at 03:21 PM.
10-22-2024 at 03:21 PM.
Happened to me recently. I had no S&S items when I made the S&S but it said it would show up within a few days as my new S&S date. I didn't want that so I changed to a new date a few weeks ahead (so I could get more items to get to 15% for majority of items). It cancelled my order under "Your Orders" but still shows up in the S&S area (which I know they won't send from past experience). So I decided to just cancel it in S&S as well. Trying to get myself off the S&S addiction which I have used for a few years now. Makes for great prices but honestly just pushes me to buy snacks and unhealthy stuff. I need to cut back.
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