expired Posted by tunabreath • Feb 20, 2025
Feb 20, 2025 10:01 AM
Item 1 of 1
expired Posted by tunabreath • Feb 20, 2025
Feb 20, 2025 10:01 AM
Rheem ProTerra 50 Gal. Hybrid Heat Pump Smart Electric Water Heater
& More + Free Ship to Store$1,488
$1,859
19% offHome Depot
Visit Home DepotGood Deal
Bad Deal
Save
Share
Top Comments
Side note, I have the 50 gallon one that I self installed almost a year ago and it's been great. My only suggestion is to upsize it from what you would normally have, i.e. if you currently have a 50 gallon, opt for the 65 gallon or 80 gallon to maximize your power savings as the recovery using the heat pump is much slower (especially in the winter here in the PNW due to cold water temp) than resistive heating. After 3 showers back to back expect a recovery time of 4-6 hours using just the HP.
56 Comments
Sign up for a Slickdeals account to remove this ad.
Here's the link for Oncor customers in Texas: www.smartsaving
So far the saving are not what I was hoping.
Our old one says it uses 6000kw/yr so that's 500/mo.
This one says like 1300kw/yr, so I was expecting 110kw/mo.
But right now I tried one month on "heat pump" mode. 369kw
Another month on "energy saver mode" and got 360kw.
Pretty disappointed
Are there any errors on the control panel being shown? The early run of these had faulty control panels (mine included) that would disable heat pump mode and force it into resistive mode (even though Heat Pump was shown).
I think the error code is T009
Are there any errors on the control panel being shown? The early run of these had faulty control panels (mine included) that would disable heat pump mode and force it into resistive mode (even though Heat Pump was shown).
I think the error code is T009
It's not showing any errors now, but I wanna say day 1 I had that t009 error.
I'll look into it
Sign up for a Slickdeals account to remove this ad.
Total crap and no support resolution.
Home Depot customer service & Rheem together scheme to abandon customers
Bought in 2021 and still doesn't work properly !
Even received a return authorization from rheem, uninstalled water heather, brought back to same Home Depot where purchased and they would not return or exchange the unit even though Rheem told them to. Had to take back home and re-install broken unit. This all happened within 1st year of warranty.
Now stuck with a $2k paperweight
Even contacted Ankur Maheshwari at Rheem before he quit and went to Rinnai, just more bs and no help. He probably quit due to crap workplace at Rheem.
Maybe I should try contacting James Courtney, who is the director of product management at Rheem? Anybody deal with him? How about Chris Peel, president and CEO of Rheem? Anybody deal with him?
Problem #1 Water heather Has false positive alarms on leak sensor, had to disable that circuit get unit to run. Luckily I found service manual with wiring diagram for mail board and sensors. ( so now the leak detection and automatic valve option are useless)
Problem #2 Has/had bad temperature sensors? , had to disassemble the water heater and replace sensors only to find out problem still exists-says high discharge temperature, is in alarm mode all the time, have to run in basic electric element heat mode and uses more electricity than old heater. This repair was Instructed to do by Rheem and they sent me the parts and instructions-told me I was on my own to fix it myself even though it was under warranty!!
Rheem now says the temperature sensors are ok but heat pump is bad and needs replacing under warranty -but no way to do that with Home Depot and Rheem will not repair or replace since we bought it from Home Depot
And noisy/loud and whine heat pump-when it did run.
Nice in theory but junk parts and unserviceable design for homeowners and or plumbers
I haven't even mentioned the hours long phone calls over the years in trying to get this fixed to no avail.
Our Rheem warranty case from 2022 is still open!
Can't wait to join a class action lawsuit, since I know I'm not the only one who has a problem.
Do not buy this