frontpage Posted by iconian | Staff • Mar 10, 2025
Mar 10, 2025 3:33 PM
Item 1 of 2
Item 1 of 2
frontpage Posted by iconian | Staff • Mar 10, 2025
Mar 10, 2025 3:33 PM
Certified Refurbished: 65" Sony Bravia 8 Series OLED 4K Google TV (K65XR80)
+ Free Shipping$1,199
$2,800
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(from personal business experience)
PART 1: ORIGINAL DELIVERY
1. Giant TV was delivered by a single guy who needed my help getting it up the stairs. I don't really mind, but this always bugs me as a practice. What if I was disabled. More importantly, what if the TV gets damaged while I'm helping your delivery guy? Who's responsible.
2. I was told to inspect the TV when the driver came. Guy pulls the box off the top two/thirds, doesn't "have time" to turn it on for a true inspection. Very rushed and stressful.
3. What do you know, TV has a cluster of deadpixels about a dime in diameter in the right-bottom corner I couldn't expect, as well as some cosmetic scratches.
4. Call BuyDig, all returns require buyer pay return shipping. No exceptions. 77-inch TV, just over 1/3 the value of the purchase to ship ($500 or so). I explain the issue with the delivery driver. They don't care. TV still wasn't a bad deal for what it was, but I'm not impressed.
PART 2: TV DIES BUT SONY IS AMAZING (2 years later/Last Year)
1. One day TV won't turn on and shows an angry alien instead (Android Mascot). OS Crashed. Call Allstate.
2. Takes four months, but Allstate does send local repair guy to replace board. Nice guy, we get to talking and I mention it took Allstate four months to send someone out. "I'm here on Sony's behalf, they must have just activated your regular warranty." I explain I bought refurbished and the TV didn't technically have a SONY warranty. "SONY doesn't care. They're a premium electronics company. Difference between them and someone like TCL is not the panel it's the service. If you have any more problems just call them directly, they want to help. They'll get your serial number and otherwise they won't even ask where you bought it and they'll honor the original warranty."
3. TV works for two months, crashes again. I call SONY. Guy was right. He's back with new board AND a new screen in a week. Hey, that fixes my dead pixels!
4. TV works for three weeks, crashes AGAIN. Call SONY.
5. SONY says "Looks like you got a lemon. We'll just send you a new TV." Except they send me the 2024 model, not my 2021 model. NEW. And the costco version- which comes with a few extras, including a better remote. They mention this won't extend my warranty, but otherwise it's a new TV, better model. I dance.
THE SECOND DELIVERY
1. Same delivery company. This driver is better. Actually let's me test the TV and apologizes he needs my help with it on the stairs. Fair enough, but still, one guy, giant heavy TV.
2. SONY emails to ask how I like the TV. I LOVE IT! I mention the issues with the delivery- that the driver was great, but there was only one. Not upset on my end, especially considering the circumstance of FREE OLED TV, no harm done, but I figure they probably require two drivers and just want to let them know this company is short-changing them.
3. SONY writes back- thanks for letting them know. Yes, they require 2 drivers. As a thank you they are going to reset my warranty to brand new.
4. MORE DANCING.
TL;DR
BuyDig: C-
Local Repair Man: A+
Sony: A++
I don't typically buy premium brands. I'm more likely to buy most high-end model of a budget brand (TCL, HiSense). But this was a celebration for a long sought-after promotion and price was less than half of MSRP.
SONY is on the right track, because after this I'll probably only buy SONY TVs until the end of time.
26 Comments
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Our community has rated this post as helpful. If you agree, why not thank BakerMcBotts
In fact..in my experience Best Buy open box descriptions can be very " off" from what it says online
I have seen units marked " fair" online that are excellent, in the store, and vice versa
In fact..in my experience Best Buy open box descriptions can be very " off" from what it says online
I have seen units marked " fair" online that are excellent, in the store, and vice versa
Our community has rated this post as helpful. If you agree, why not thank Ananke
(from personal business experience)
It was still in the box, fully wrapped and was just a display TV for like 2 weeks they said. I didn't see any issues/problems at all. Throw the 5 year warranty on it too, get the $$ back in rewards certs, overall good deal.
If you see it listed and its near you for sure go check!
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In fact..in my experience Best Buy open box descriptions can be very " off" from what it says online
I have seen units marked " fair" online that are excellent, in the store, and vice versa
Our community has rated this post as helpful. If you agree, why not thank DreamMastR
PART 1: ORIGINAL DELIVERY
1. Giant TV was delivered by a single guy who needed my help getting it up the stairs. I don't really mind, but this always bugs me as a practice. What if I was disabled. More importantly, what if the TV gets damaged while I'm helping your delivery guy? Who's responsible.
2. I was told to inspect the TV when the driver came. Guy pulls the box off the top two/thirds, doesn't "have time" to turn it on for a true inspection. Very rushed and stressful.
3. What do you know, TV has a cluster of deadpixels about a dime in diameter in the right-bottom corner I couldn't expect, as well as some cosmetic scratches.
4. Call BuyDig, all returns require buyer pay return shipping. No exceptions. 77-inch TV, just over 1/3 the value of the purchase to ship ($500 or so). I explain the issue with the delivery driver. They don't care. TV still wasn't a bad deal for what it was, but I'm not impressed.
PART 2: TV DIES BUT SONY IS AMAZING (2 years later/Last Year)
1. One day TV won't turn on and shows an angry alien instead (Android Mascot). OS Crashed. Call Allstate.
2. Takes four months, but Allstate does send local repair guy to replace board. Nice guy, we get to talking and I mention it took Allstate four months to send someone out. "I'm here on Sony's behalf, they must have just activated your regular warranty." I explain I bought refurbished and the TV didn't technically have a SONY warranty. "SONY doesn't care. They're a premium electronics company. Difference between them and someone like TCL is not the panel it's the service. If you have any more problems just call them directly, they want to help. They'll get your serial number and otherwise they won't even ask where you bought it and they'll honor the original warranty."
3. TV works for two months, crashes again. I call SONY. Guy was right. He's back with new board AND a new screen in a week. Hey, that fixes my dead pixels!
4. TV works for three weeks, crashes AGAIN. Call SONY.
5. SONY says "Looks like you got a lemon. We'll just send you a new TV." Except they send me the 2024 model, not my 2021 model. NEW. And the costco version- which comes with a few extras, including a better remote. They mention this won't extend my warranty, but otherwise it's a new TV, better model. I dance.
THE SECOND DELIVERY
1. Same delivery company. This driver is better. Actually let's me test the TV and apologizes he needs my help with it on the stairs. Fair enough, but still, one guy, giant heavy TV.
2. SONY emails to ask how I like the TV. I LOVE IT! I mention the issues with the delivery- that the driver was great, but there was only one. Not upset on my end, especially considering the circumstance of FREE OLED TV, no harm done, but I figure they probably require two drivers and just want to let them know this company is short-changing them.
3. SONY writes back- thanks for letting them know. Yes, they require 2 drivers. As a thank you they are going to reset my warranty to brand new.
4. MORE DANCING.
TL;DR
BuyDig: C-
Local Repair Man: A+
Sony: A++
I don't typically buy premium brands. I'm more likely to buy most high-end model of a budget brand (TCL, HiSense). But this was a celebration for a long sought-after promotion and price was less than half of MSRP.
SONY is on the right track, because after this I'll probably only buy SONY TVs until the end of time.
PART 1: ORIGINAL DELIVERY
1. Giant TV was delivered by a single guy who needed my help getting it up the stairs. I don't really mind, but this always bugs me as a practice. What if I was disabled. More importantly, what if the TV gets damaged while I'm helping your delivery guy? Who's responsible.
2. I was told to inspect the TV when the driver came. Guy pulls the box off the top two/thirds, doesn't "have time" to turn it on for a true inspection. Very rushed and stressful.
3. What do you know, TV has a cluster of deadpixels about a dime in diameter in the right-bottom corner I couldn't expect, as well as some cosmetic scratches.
4. Call BuyDig, all returns require buyer pay return shipping. No exceptions. 77-inch TV, just over 1/3 the value of the purchase to ship ($500 or so). I explain the issue with the delivery driver. They don't care. TV still wasn't a bad deal for what it was, but I'm not impressed.
PART 2: TV DIES BUT SONY IS AMAZING (2 years later/Last Year)
1. One day TV won't turn on and shows an angry alien instead (Android Mascot). OS Crashed. Call Allstate.
2. Takes four months, but Allstate does send local repair guy to replace board. Nice guy, we get to talking and I mention it took Allstate four months to send someone out. "I'm here on Sony's behalf, they must have just activated your regular warranty." I explain I bought refurbished and the TV didn't technically have a SONY warranty. "SONY doesn't care. They're a premium electronics company. Difference between them and someone like TCL is not the panel it's the service. If you have any more problems just call them directly, they want to help. They'll get your serial number and otherwise they won't even ask where you bought it and they'll honor the original warranty."
3. TV works for two months, crashes again. I call SONY. Guy was right. He's back with new board AND a new screen in a week. Hey, that fixes my dead pixels!
4. TV works for three weeks, crashes AGAIN. Call SONY.
5. SONY says "Looks like you got a lemon. We'll just send you a new TV." Except they send me the 2024 model, not my 2021 model. NEW. And the costco version- which comes with a few extras, including a better remote. They mention this won't extend my warranty, but otherwise it's a new TV, better model. I dance.
THE SECOND DELIVERY
1. Same delivery company. This driver is better. Actually let's me test the TV and apologizes he needs my help with it on the stairs. Fair enough, but still, one guy, giant heavy TV.
2. SONY emails to ask how I like the TV. I LOVE IT! I mention the issues with the delivery- that the driver was great, but there was only one. Not upset on my end, especially considering the circumstance of FREE OLED TV, no harm done, but I figure they probably require two drivers and just want to let them know this company is short-changing them.
3. SONY writes back- thanks for letting them know. Yes, they require 2 drivers. As a thank you they are going to reset my warranty to brand new.
4. MORE DANCING.
TL;DR
BuyDig: C-
Local Repair Man: A+
Sony: A++
I don't typically buy premium brands. I'm more likely to buy most high-end model of a budget brand (TCL, HiSense). But this was a celebration for a long sought-after promotion and price was less than half of MSRP.
SONY is on the right track, because after this I'll probably only buy SONY TVs until the end of time.
Our community has rated this post as helpful. If you agree, why not thank Angelise
PART 1: ORIGINAL DELIVERY
1. Giant TV was delivered by a single guy who needed my help getting it up the stairs. I don't really mind, but this always bugs me as a practice. What if I was disabled. More importantly, what if the TV gets damaged while I'm helping your delivery guy? Who's responsible.
2. I was told to inspect the TV when the driver came. Guy pulls the box off the top two/thirds, doesn't "have time" to turn it on for a true inspection. Very rushed and stressful.
3. What do you know, TV has a cluster of deadpixels about a dime in diameter in the right-bottom corner I couldn't expect, as well as some cosmetic scratches.
4. Call BuyDig, all returns require buyer pay return shipping. No exceptions. 77-inch TV, just over 1/3 the value of the purchase to ship ($500 or so). I explain the issue with the delivery driver. They don't care. TV still wasn't a bad deal for what it was, but I'm not impressed.
PART 2: TV DIES BUT SONY IS AMAZING (2 years later/Last Year)
1. One day TV won't turn on and shows an angry alien instead (Android Mascot). OS Crashed. Call Allstate.
2. Takes four months, but Allstate does send local repair guy to replace board. Nice guy, we get to talking and I mention it took Allstate four months to send someone out. "I'm here on Sony's behalf, they must have just activated your regular warranty." I explain I bought refurbished and the TV didn't technically have a SONY warranty. "SONY doesn't care. They're a premium electronics company. Difference between them and someone like TCL is not the panel it's the service. If you have any more problems just call them directly, they want to help. They'll get your serial number and otherwise they won't even ask where you bought it and they'll honor the original warranty."
3. TV works for two months, crashes again. I call SONY. Guy was right. He's back with new board AND a new screen in a week. Hey, that fixes my dead pixels!
4. TV works for three weeks, crashes AGAIN. Call SONY.
5. SONY says "Looks like you got a lemon. We'll just send you a new TV." Except they send me the 2024 model, not my 2021 model. NEW. And the costco version- which comes with a few extras, including a better remote. They mention this won't extend my warranty, but otherwise it's a new TV, better model. I dance.
THE SECOND DELIVERY
1. Same delivery company. This driver is better. Actually let's me test the TV and apologizes he needs my help with it on the stairs. Fair enough, but still, one guy, giant heavy TV.
2. SONY emails to ask how I like the TV. I LOVE IT! I mention the issues with the delivery- that the driver was great, but there was only one. Not upset on my end, especially considering the circumstance of FREE OLED TV, no harm done, but I figure they probably require two drivers and just want to let them know this company is short-changing them.
3. SONY writes back- thanks for letting them know. Yes, they require 2 drivers. As a thank you they are going to reset my warranty to brand new.
4. MORE DANCING.
TL;DR
BuyDig: C-
Local Repair Man: A+
Sony: A++
I don't typically buy premium brands. I'm more likely to buy most high-end model of a budget brand (TCL, HiSense). But this was a celebration for a long sought-after promotion and price was less than half of MSRP.
SONY is on the right track, because after this I'll probably only buy SONY TVs until the end of time.
I called Sony and followed their process. Two days later a brand new tv was delivered. Two days after that their shipper came to pick up the old TV packed in the box that delivered the new TV.
I will only ever buy Sony after that experience.
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