frontpage Posted by Red_Liz | Staff • May 23, 2025
May 23, 2025 6:15 PM
Item 1 of 1
frontpage Posted by Red_Liz | Staff • May 23, 2025
May 23, 2025 6:15 PM
FlexiSpot XL6 Wide Seat Power Lift Recliner w/ Massage & Heat (Medium)
+ Free Shipping$300
$1,000
70% offFlexiSpot
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Also when fully reclined, there's an enormous gap between the back and seat. I didn't get the complimentary pillow with mines which I'm guessing is there to block the gap.
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May 26, 2025, 05:01 GMT+8
(04:02:56) FlexiSpot Bot: Thank you for contacting FlexiSpot Customer Support Center.
I'm FlexiSpot Support bot.😊️
How can I help you today?
PRODUCT BUYING GUIDE, TRACK ORDER, SHIPPING POLICY, RETURN POLICY, CANCEL THE ORDER, TALK TO AGENT
(04:03:07) Web User xxxxx: Talk to agent
(04:03:20) Web User xxxxx: Name: xxxxxx
Email: xxxxx.com
(04:03:22) FlexiSpot Bot: An agent will assist you shortly. Please briefly describe your issue.
If you have any inquiries about the order shipment, please provide your order number.
(04:04:57) xxxxxx: I want to order the Power Lift Recliner w/ Headrest & Massage & Heat XL6 for $299.99, that is advertised, but I can not find it.
(04:30:46) Ian: Hi, xxxxxx! We're sorry for the confusion. Upon checking, it appears that the sale has been adjusted. Please know that this sales can change without prior notice so we strongly recommend taking advantage of the offer now before it returns to its original price.
(04:30:50) xxxxxx: hello
(04:31:55) xxxxxx: We saw this price yesterday and we put it in the cart. the ticker said 1 day left so I tried to reach out to my mom to confirm this purchase.
(04:32:03) xxxxxx: today i went into the cart and the price changed.
(04:32:20) xxxxxx: can you help me to get the $299 pricing for this item please? i'd like to purchase it
(04:33:13) Ian: For that, we best suggest that you subscribe to our Newsletter so you can get additional coupon code that you can use for this order.
(04:33:38) xxxxxx: so how much off would that be?
(04:33:50) xxxxxx: i don't have a problem subscribing
(04:33:59) Ian: It is a $30 coupon code.
(04:34:03) xxxxxx: i just need this item at $299 because my mom agreed to it
(04:34:27) Ian uploaded: image.png
URL: https://flexispothelp.z
Type: image/png
Size: 1659300
(04:34:27) Ian: Here:
(04:34:57) xxxxxx: the screen is small. what is that picture for
(04:35:17) Ian: That is where you will subscribe to our FlexiSpot Newsletter.
(04:35:42) xxxxxx: the item is still in the cart. can you match the price to $299? the time ticker did say 1day left
(04:36:08) xxxxxx: i thought i had one day to decide. is that false advertising? it wouldn't be my fault on the expiration timeline
(04:38:43) Ian: We're sorry for the confusion, xxxxxx. However, this sale can change without prior notice.
(04:38:58) Ian: so we strongly recommend taking advantage of the offer now before it returns to its original price.
(04:39:31) xxxxxx: can you tell me why on the web page the XL6 is still saying $299 lowest price?
(04:39:39) xxxxxx: which one is for that price?
(04:39:51) xxxxxx: it says lowest price of the year at $399
(04:39:54) xxxxxx: $299
(04:40:46) Ian: It appears that our website isn't updated yet. For reference, the $399.99 is updated price for our XL6 Classic on Normal Fabric material and medium size.
(04:41:37) xxxxxx: it's very confusing. you say your website is not updated yet, but the time ticker said we had 1 day left on that price. and you said you can change price at anytime.
(04:41:59) xxxxxx: which one is it? they're all beneficial to your company. the customers have no idea what to see and believe
(04:42:18) Ian: The banner I supposed that is not yet updated.
(04:42:41) Ian uploaded: image.png
URL: https://flexispothelp.z
Type: image/png
Size: 269392
(04:43:01) xxxxxx: your company is one of the worst ive dealt with online. and you're not really helpful either
(04:43:14) xxxxxx: i will pass on the word to friends and family
(04:44:33) Ian: We sincerely apologized for this confusion, xxxxxx. Rest assured that I will coordinate this with our management to look onto this one to avoid more confusions.
(04:44:48) Ian: We can also request a 10% discount for you. Should we proceed?
(04:45:24) xxxxxx: I'd like to proceed with the $299 pricing and the 10% discount please
(04:47:08) Ian: You can absolutely place your order at the $399.99 price. However, once your order has been delivered, please reach out to us so we can process your refund for the discount.
(04:47:27) Ian: We we're going to price match your order by then.
(04:48:05) xxxxxx: can you manually reflect the price in the cart please?
(04:48:30) xxxxxx: we read on Reddit that this company has low customer service rating. I'd like to avoid more hassles
(04:50:01) Ian: As much as we would like to manually apply the discount to your cart, the system does not allow us to do so. However, we will still refund the discount once your order has been delivered. Please reach out to us after delivery, and we will process it for you.
(04:50:53) xxxxxx: you'll already have our payment. the refund won't be easily completed like you stated.
(04:51:38) Ian: In that case, kindly reach us back once your order has been shipped so we can process the refund right away.
(04:52:41) xxxxxx: how do i tell the next customer service rep to request for the refund?
(04:54:21) Ian: You can use this chat #xxxxxx as reference once you reach us out again here.
(04:55:08) Ian: Also provide the order number so the next representative can check the status of your order.
(04:56:38) xxxxxx: we'll consider this option. and we'll update our FB based on this experience.
(04:57:54) Ian: We sincerely apologized for this confusion, xxxxxx. And we will let our management know this to avoid any confusions moving forward.
(04:58:02) Ian: Have a wonderful day ahead of you!
System (FlexiSpot.US)
May 27, 2025, 01:16 GMT+8
(00:24:11) FlexiSpot Bot: Thank you for contacting FlexiSpot Customer Support Center.
I'm FlexiSpot Support bot.😊️
How can I help you today?
PRODUCT BUYING GUIDE, TRACK ORDER, SHIPPING POLICY, RETURN POLICY, CANCEL THE ORDER, TALK TO AGENT
(00:24:22) Web User : Talk to agent
(00:24:34) Web User : Name: xxxxxx
Email: xxxx.com
(00:24:36) FlexiSpot Bot: An agent will assist you shortly. Please briefly describe your issue.
If you have any inquiries about the order shipment, please provide your order number.
(00:24:43) xxxxxx: hello can i get assistance on an order please
(00:29:17) Ian: Hi, xxxxxx! This is Ian. Thank you for reaching FlexiSpot Customer Support Center. How may I assist you today?
(00:34:43) xxxxxx: Hi Ian
(00:34:49) xxxxxx: can you help us with the refund please
(00:34:59) xxxxxx: order # xxxxxx
(00:38:00) Ian: Would you mind holding the chat for a few minutes while I check this for you?
(00:38:10) xxxxxx: thanks
(00:58:14) xxxxxx: Hello?
(01:00:37) Ian: Hi, xxxxxx! Thank you for patiently waiting. Upon checking, it appears that there is some confusion regarding the price. Also after review this concern was already escalated with our upper management for review. Kindly wait for us to reach you within 24-48 hours regarding this concern.
(01:03:04) xxxxxx: Hi Ian. this seems to be so much trouble to get the refund
(01:03:13) xxxxxx: we'd like to cancel this order please.
(01:03:36) xxxxxx: are you able to help us cancel the order or do we need to go elsewhere for this cancellation process?
(01:05:16) Ian: Upon checking, it appears that your order was already shipped and we're unable to cancel it here on our end. However, we will try to coordinate this with our courier to request a cancellation of the shipment. In case this order will still proceed kindly refused the package upon arriving and reach us back so we can verify and process your refund.
(01:06:29) xxxxxx: It seems that FedEx hasn't picked up the item from the warehouse yet.
(01:07:42) Ian: Upon confirming, it appears that it was already handed to our courier and loaded on the truck and heading on its way to delivery facility of Fedex.
(01:08:18) Ian: You can track and trace that using this tracking numbers: xxxxx / xxxxxx
(01:08:23) Ian: https://www.fedex.com/en-ph/home.html
System (FlexiSpot.US)
May 27, 2025, 01:43 GMT+8
(01:20:18) xxxxxx: Hi Ian. Yesterday we spent over an hour discussing with you on this item to have the $299 price for the XL6. and you said to call back when the item is shipped to get the $ refund.
(01:21:05) xxxxxx: Today we called back and now you're asking us to call back again in 1-2 more days. it seems like we're being stalled.
(01:22:12) xxxxxx: right now, I feel like I won't be getting the refund in the end.
(01:22:24) xxxxxx: I'd like to cancel this order please.
(01:23:28) xxxxxx: this is what you told us yesterday: Sent · 1:50 PM
Ian
Ian says: In that case, kindly reach us back once your order has been shipped so we can process the refund right away.
(01:34:57) xxxxxx: Hello?
(01:37:05) Ian: Hi, xxxxxx! We're sorry for this confusion. Kindly wait for our management to reach you regarding this concern since our phone representative already escalate your concern thru call.
(01:38:18) xxxxxx: Which part of this issue is being escalated? is it the refund process or the cancellation of the order?
(01:40:18) Ian: The refund concern was the one that has been escalated.
(01:41:40) xxxxxx: Hi Ian, can you send us this chat please? We will wait for management to call. thank you.
(01:42:07) Ian: You can use this chat#xxxxxx as reference of our chat.
(01:42:37) xxxxxx: ok thank you
(01:42:56) Ian: You're most welcome. If you have any further questions, please don't hesitate to reach me out here. I'm always happy to assist. Have a wonderful day ahead, xxxxxx!
(00:38:00) Ian: Would you mind holding the chat for a few minutes while I check this for you?
(00:38:10) xxxxxx: thanks
(00:58:14) xxxxxx: Hello?
(01:00:37) Ian: Hi, xxxxxx! Thank you for patiently waiting. Upon checking, it appears that there is some confusion regarding the price. Also after review this concern was already escalated with our upper management for review. Kindly wait for us to reach you within 24-48 hours regarding this concern.
(01:03:04) xxxxxx: Hi Ian. this seems to be so much trouble to get the refund
The order came in two boxes and I had my camera ready to document the unboxing process as I fully expected to discover damage or missing parts. Again, to my surprise, everything came out of the boxes in good order (although I've off the boxes did arrive two or three days after the first what was quite annoying).
I was worried that it would be cheap material and uncomfortable but was pleasantly surprised but what I found. I never thought we would actually end up keeping it around but we did and it has been one of the better deals I've grabbed in recent memory (I still think it was a pricing error which is why the deal got killed so quickly).
Now, my model is only motorized for the reclining function and not this lift model. Personally, if you NEEDED a motorized recliner with lift and were worried about quality and comfort, based on my brand experience, $300 might be worth a shot but I also see others with direct experience with this specific model who have noted quirks of its use.
USB charging ports on my unit is a gimmick at best. It can charge something but it is so weak that we don't even try to use it. I'm fact, we pretty much forget it is there because we rarely sit in the recliner for long enough lengths of time to justify trying to charge my phone over the course of two hours.
The motor used to control the chair works fine and has a press and hold function to cater the position up or down to your liking. It would be nice to also have one click buttons along with those to fully erect the unit when you are needing to get up but, again, $150 makes complaints difficult to muster. I will say that the companies VERY limited warranty on their motors has given me great concerns about the longevity and durability of the product. When the chair recline/erect motion reaches either extreme, you can hear the motor begin to *possibly* struggle with a different electronic 'whirring' tone. This could be by design as a slow engagement of the limit switch that slows and stops the motor at either end of the spectrum but it could also indicate lower quality parts. If they are lower quality parts and if that is motor strain before stopping, I can see that as a reason for the shorter warranty periods as the company may understand that their motors will in fact fail after a couple of years. I could be totally wrong on that but they also can't offer this type of pricing without cutting costs somewhere and that seems like the most likely culprit to drive the price of these recliners since higher quality actuators to move the chair would drive the price up significantly.
Others have noted it but these are not made for large people (not a problem we have) so if you are a taller person, you may wish to look elsewhere.
TLDR; Direct experience with company was positive for ordering different model. Comfort is surprisingly there. Short motor warranty periods suggests possible lack of longevity of product.
May 26, 2025, 05:01 GMT+8
(04:02:56) FlexiSpot Bot: Thank you for contacting FlexiSpot Customer Support Center.
I'm FlexiSpot Support bot.😊️
How can I help you today?
PRODUCT BUYING GUIDE, TRACK ORDER, SHIPPING POLICY, RETURN POLICY, CANCEL THE ORDER, TALK TO AGENT
(04:03:07) Web User xxxxx: Talk to agent
(04:03:20) Web User xxxxx: Name: xxxxxx
Email: xxxxx.com
(04:03:22) FlexiSpot Bot: An agent will assist you shortly. Please briefly describe your issue.
If you have any inquiries about the order shipment, please provide your order number.
(04:04:57) xxxxxx: I want to order the Power Lift Recliner w/ Headrest & Massage & Heat XL6 for $299.99, that is advertised, but I can not find it.
(04:30:46) Ian: Hi, xxxxxx! We're sorry for the confusion. Upon checking, it appears that the sale has been adjusted. Please know that this sales can change without prior notice so we strongly recommend taking advantage of the offer now before it returns to its original price.
(04:30:50) xxxxxx: hello
(04:31:55) xxxxxx: We saw this price yesterday and we put it in the cart. the ticker said 1 day left so I tried to reach out to my mom to confirm this purchase.
(04:32:03) xxxxxx: today i went into the cart and the price changed.
(04:32:20) xxxxxx: can you help me to get the $299 pricing for this item please? i'd like to purchase it
(04:33:13) Ian: For that, we best suggest that you subscribe to our Newsletter so you can get additional coupon code that you can use for this order.
(04:33:38) xxxxxx: so how much off would that be?
(04:33:50) xxxxxx: i don't have a problem subscribing
(04:33:59) Ian: It is a $30 coupon code.
(04:34:03) xxxxxx: i just need this item at $299 because my mom agreed to it
(04:34:27) Ian uploaded: image.png
URL: https://flexispothelp.z
Type: image/png
Size: 1659300
(04:34:27) Ian: Here:
(04:34:57) xxxxxx: the screen is small. what is that picture for
(04:35:17) Ian: That is where you will subscribe to our FlexiSpot Newsletter.
(04:35:42) xxxxxx: the item is still in the cart. can you match the price to $299? the time ticker did say 1day left
(04:36:08) xxxxxx: i thought i had one day to decide. is that false advertising? it wouldn't be my fault on the expiration timeline
(04:38:43) Ian: We're sorry for the confusion, xxxxxx. However, this sale can change without prior notice.
(04:38:58) Ian: so we strongly recommend taking advantage of the offer now before it returns to its original price.
(04:39:31) xxxxxx: can you tell me why on the web page the XL6 is still saying $299 lowest price?
(04:39:39) xxxxxx: which one is for that price?
(04:39:51) xxxxxx: it says lowest price of the year at $399
(04:39:54) xxxxxx: $299
(04:40:46) Ian: It appears that our website isn't updated yet. For reference, the $399.99 is updated price for our XL6 Classic on Normal Fabric material and medium size.
(04:41:37) xxxxxx: it's very confusing. you say your website is not updated yet, but the time ticker said we had 1 day left on that price. and you said you can change price at anytime.
(04:41:59) xxxxxx: which one is it? they're all beneficial to your company. the customers have no idea what to see and believe
(04:42:18) Ian: The banner I supposed that is not yet updated.
(04:42:41) Ian uploaded: image.png
URL: https://flexispothelp.z
Type: image/png
Size: 269392
(04:43:01) xxxxxx: your company is one of the worst ive dealt with online. and you're not really helpful either
(04:43:14) xxxxxx: i will pass on the word to friends and family
(04:44:33) Ian: We sincerely apologized for this confusion, xxxxxx. Rest assured that I will coordinate this with our management to look onto this one to avoid more confusions.
(04:44:48) Ian: We can also request a 10% discount for you. Should we proceed?
(04:45:24) xxxxxx: I'd like to proceed with the $299 pricing and the 10% discount please
(04:47:08) Ian: You can absolutely place your order at the $399.99 price. However, once your order has been delivered, please reach out to us so we can process your refund for the discount.
(04:47:27) Ian: We we're going to price match your order by then.
(04:48:05) xxxxxx: can you manually reflect the price in the cart please?
(04:48:30) xxxxxx: we read on Reddit that this company has low customer service rating. I'd like to avoid more hassles
(04:50:01) Ian: As much as we would like to manually apply the discount to your cart, the system does not allow us to do so. However, we will still refund the discount once your order has been delivered. Please reach out to us after delivery, and we will process it for you.
(04:50:53) xxxxxx: you'll already have our payment. the refund won't be easily completed like you stated.
(04:51:38) Ian: In that case, kindly reach us back once your order has been shipped so we can process the refund right away.
(04:52:41) xxxxxx: how do i tell the next customer service rep to request for the refund?
(04:54:21) Ian: You can use this chat #xxxxxx as reference once you reach us out again here.
(04:55:08) Ian: Also provide the order number so the next representative can check the status of your order.
(04:56:38) xxxxxx: we'll consider this option. and we'll update our FB based on this experience.
(04:57:54) Ian: We sincerely apologized for this confusion, xxxxxx. And we will let our management know this to avoid any confusions moving forward.
(04:58:02) Ian: Have a wonderful day ahead of you!
System (FlexiSpot.US)
May 27, 2025, 01:16 GMT+8
(00:24:11) FlexiSpot Bot: Thank you for contacting FlexiSpot Customer Support Center.
I'm FlexiSpot Support bot.😊️
How can I help you today?
PRODUCT BUYING GUIDE, TRACK ORDER, SHIPPING POLICY, RETURN POLICY, CANCEL THE ORDER, TALK TO AGENT
(00:24:22) Web User : Talk to agent
(00:24:34) Web User : Name: xxxxxx
Email: xxxx.com
(00:24:36) FlexiSpot Bot: An agent will assist you shortly. Please briefly describe your issue.
If you have any inquiries about the order shipment, please provide your order number.
(00:24:43) xxxxxx: hello can i get assistance on an order please
(00:29:17) Ian: Hi, xxxxxx! This is Ian. Thank you for reaching FlexiSpot Customer Support Center. How may I assist you today?
(00:34:43) xxxxxx: Hi Ian
(00:34:49) xxxxxx: can you help us with the refund please
(00:34:59) xxxxxx: order # xxxxxx
(00:38:00) Ian: Would you mind holding the chat for a few minutes while I check this for you?
(00:38:10) xxxxxx: thanks
(00:58:14) xxxxxx: Hello?
(01:00:37) Ian: Hi, xxxxxx! Thank you for patiently waiting. Upon checking, it appears that there is some confusion regarding the price. Also after review this concern was already escalated with our upper management for review. Kindly wait for us to reach you within 24-48 hours regarding this concern.
(01:03:04) xxxxxx: Hi Ian. this seems to be so much trouble to get the refund
(01:03:13) xxxxxx: we'd like to cancel this order please.
(01:03:36) xxxxxx: are you able to help us cancel the order or do we need to go elsewhere for this cancellation process?
(01:05:16) Ian: Upon checking, it appears that your order was already shipped and we're unable to cancel it here on our end. However, we will try to coordinate this with our courier to request a cancellation of the shipment. In case this order will still proceed kindly refused the package upon arriving and reach us back so we can verify and process your refund.
(01:06:29) xxxxxx: It seems that FedEx hasn't picked up the item from the warehouse yet.
(01:07:42) Ian: Upon confirming, it appears that it was already handed to our courier and loaded on the truck and heading on its way to delivery facility of Fedex.
(01:08:18) Ian: You can track and trace that using this tracking numbers: xxxxx / xxxxxx
(01:08:23) Ian: https://www.fedex.com/en-ph/home.html
System (FlexiSpot.US)
May 27, 2025, 01:43 GMT+8
(01:20:18) xxxxxx: Hi Ian. Yesterday we spent over an hour discussing with you on this item to have the $299 price for the XL6. and you said to call back when the item is shipped to get the $ refund.
(01:21:05) xxxxxx: Today we called back and now you're asking us to call back again in 1-2 more days. it seems like we're being stalled.
(01:22:12) xxxxxx: right now, I feel like I won't be getting the refund in the end.
(01:22:24) xxxxxx: I'd like to cancel this order please.
(01:23:28) xxxxxx: this is what you told us yesterday: Sent · 1:50 PM
Ian
Ian says: In that case, kindly reach us back once your order has been shipped so we can process the refund right away.
(01:34:57) xxxxxx: Hello?
(01:37:05) Ian: Hi, xxxxxx! We're sorry for this confusion. Kindly wait for our management to reach you regarding this concern since our phone representative already escalate your concern thru call.
(01:38:18) xxxxxx: Which part of this issue is being escalated? is it the refund process or the cancellation of the order?
(01:40:18) Ian: The refund concern was the one that has been escalated.
(01:41:40) xxxxxx: Hi Ian, can you send us this chat please? We will wait for management to call. thank you.
(01:42:07) Ian: You can use this chat#xxxxxx as reference of our chat.
(01:42:37) xxxxxx: ok thank you
(01:42:56) Ian: You're most welcome. If you have any further questions, please don't hesitate to reach me out here. I'm always happy to assist. Have a wonderful day ahead, xxxxxx!
I'm not going to lie, I didn't plan on reading that squirrel's nest of a copy/paste chat but once I started, I had to see it through to the end lol. That back and forth pissed me off for you. I would find their social media accounts, clean this transcript up a bit and paste it anywhere you can. Post a video review to YouTube of your experience with their brand name in big, bold letters so this experience will show up on searches.
When companies try to give the runaround to customers and mess with my money, I don't mess around. Most people aren't willing to go to the trouble of getting the word out and companies take advantage of that fact. Sometimes, you have to apply some pressure to get them to do the right thing.
I'm not saying this is the reason to take action but there have been multiple occasions where companies tried to give me the runaround with money or sold inferior products that I reviewed publicly and then ask if a sudden, they want to make it right AND give me something more to make me happy. Again, it isn't about trying to catch them in a 'gotcha' moment to exploit the situation to get free stuff but sometimes, the extra efforts to make them do the right things can have additional perks. I would just be blunt and honest and let them know in a chat that you have followed instructions, have documentation to support your position, and have had your finances withheld from what was agreed upon so they can find a way to make it right immediately today (Friday = end of business week for many of these companies so I wouldn't expect management to reach out until next week anyway if you were trying to actually wait for that unicorn) or you will file a claim with your card company to dispute the charge. If you used PayPal, there is a dispute you can file and the seller will also be notified when the case is submitted.
It shouldn't take that much work to get companies to the right thing but that's the world we live in. Business integrity means enough to me that (depending on the situation) I am willing to channel my modernized inner stereotypical 1970's Grandma letter waiting campaign to get them to do it.
Please keep us posted with how this gets resolved