STAPLES also has a competitor coupon acceptance policy that is not mentioned in detail on Staples.com's price guarantee page. STAPLES's in-store price guarantee policy is also broader than is what's posted there as well. In-store corporate intranet has access to more aspects of the program, but even it is not up to date with current corporate policy for in-store price matching/comeptitor coupon acceptance. (Which is even broader)
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STAPLES retail stores accept printed or circular/newspaper coupons from other competing office supply and electronics retailers. Known retailers are: Office Depot, OfficeMax, Circuit City, Best Buy, Microcenter and Fry's among others.
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Acceptance is by manager discretion according to how "local" the competitor store is (another state may not be accepted), but according to corporate the policy is firm.
If you have a valid coupon from a competitor for an item they stock, it should be accepted under their price match policy. If you encounter a clerk who doesn't know of the policy, take the issue to the manager, and if even she/he doesn't know (happens) feel free to note his/her name and the store number (usually at the top of a receipt). Then call the Staples "Office Of The President" toll free number. Ask them if the policy is in effect nationwide, and when they say yes (current as of this post), give them that name and number, and inform them of what occurred and the names of those involved. Say you'd still like to use it now, and they may keep you on the line while they reprimand them, and tell you to go back in and make your purchase.
STAPLES Office of the President: 1-800-338-0252 (Only use if after escalating your request to the most senior store manager available, you are still denied) -TA
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Walmart B&M
"Ad Match Guarantee: Our stores will match the price of any local competitor's printed ad for an identical product. Not applicable to Walmart.com. Restricitons apply. See store for details."
Walmart.com
We strive to provide you with the lowest prices possible on Walmart.com as well as in our stores. However, sometimes a price online does not match the price in a store. In our effort to be the lowest price provider in your particular geographic region, store pricing will sometimes differ from online prices. Our local stores do not honor Walmart.com pricing or competitor advertisements from outside of a store's local trade territory.
Please Note: Prices shown on Walmart.com are online prices only. Products that are shown as available in your local Wal-Mart store may have a different price. We are able to show you availability for select products in your local store in the Electronics, Jewelry, Baby, Pharmacy and Home departments. At this time, the Toys, Sports, Entertainment and Apparel departments do not have the local store availability feature.
http://www.walmart.com/catalog/catalog.gsp?cat=538350
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Fry's
THE COMPLETE LOW PRICE GUARANTEE
"We Will Match Any Competitive Price." Before making a purchase from Fry's. If you see a lower, in stock, in-store price at a local competitor, Fry's will be happy to match the competition's price.
"30 Day Low Price Guarantee." If within 30 days of purchasing an item from Fry's you see a lower in-stock price at a local competitor with a low price guarantee. Fry's will cheerfully refund 110% of the amount of the competitor's low price guarantee. Or, if within 30 days of purchase, a local Fry's, or a local competitor without a low price guarantee has a lower price, Fry's will refund 100% of the difference. NOTE: All comparisons are based on price, excluding any applicable sales tax. Low price guarantee for notebook computers, microprocessors, memory, CD and DVD recorders, camcorders, digital cameras, and air conditioners is within 15 days from purchase date. To apply for Fry's low price guarantee, simply bring in your original cash register receipt and verifiable proof of a current lower price.
*All comparisons are based on in-store tagged prices at the time of request, excluding sales tax. Offer good on all fresh-boxed products of the same exact model in stock at a local competitor. We reserve the right to limit this offer to one of each model. Offer does not apply to wireless phones and pagers that require a service agreement. Offer does not apply when price includes bonus or free offers or one-of-a-kind or limited-quantity offers. NOTE Does not apply to expired ads. Fry's ads are valid for only stores listed in the ad.
http://www.marketplacelocal.com/PortalWeb/Portal.aspx?groupid=58&pagename=itemdetails&channelid=9&categoryid=80&subcategoryid=82&itemid=50973583
Fry's now matches many online retailers as well. Bring a printout of the most recent ad price (preferrably printed on the day in which you want to PM) and take it to Customer Service (the returns area) and have the associate get the manager currently in charge to authorize the price match. Alternatively, select the item you want, get a quote from a salesman, and let them know before purchase you'd like to do a PM. Most vendors such as Amazon (when sold directly from Amazon), Newegg, manufacturer websites, etc are allowed for PM'ing.
List of online retailers Fry's will price match as of 8/23/11
Amazon.com
B&HPhoto.com
BestBuy.com
Brandsmart.com
Buy.com
CDW.com
CentralComputers.com
Circuitcity.com
CompUSA.com
Costco.com
CVS.com
Directron.com
HHGregg.com
J&R Music/Comp
K-Mart.com
Lowes.com
Macmall.com
Macys.com
Microcenter.com
Newegg.com
OfficeDepot.com
OfficeMax.com
Pepboys.com
Radioshack.com
RitzCamera.com
SamsClub.com
Sears.com
Staples.com
SuperBiiz.com
Target.com
Tigerdirect.com
ToysRUs.com
UltimateElectronics.com
Walgreens.com
Walmart.com
ZipZoomFly.com
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Home Depot
NOBODY BEATS OUR PRICES
If any competitor tries, we'll beat their price by 10%. Guaranteed.*
*If you find a current lower price on an identical, in-stock item from any local retailer, we will match the price and beat it by 10%. Excludes special orders, bid pricing, volume discounts, open-box merchandise, labor and installation, sales tax, rebate and free offers, typographical errors and online purchases.
http://www.homedepot.com/webapp/wcs/stores/servlet/ContentView?pn=SF_MS_In-Store_Low_Price_Guarantee
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Lowe's
Everyday Low Prices, Guaranteed
We guarantee our everyday competitive prices. If you find a lower everyday price on an identical item at a local retail competitor, just bring us the competitor's current ad and we'll beat their price by 10%. If a competitor is offering a percent off discount, we'll reduce our current price by the same percentage discount that the competitor is offering. Our price guarantee does not apply to installation labor, to the competitor's closeout, special order, discontinued, clearance, liquidation, or to damaged items. Limited to reasonable quantities. Visit store for complete details.
Price Protection
As a benefit to buying online and selecting Store Pickup or Lowe's Home Delivery, you will receive the lower of the online store price or the price at the local Lowe's store you are shopping at time of purchase. For lumber and building products, local pricing is provided while shopping on Lowes.com.
http://www.lowes.com/cd_Everyday+...
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It's tougher to get a price matched out the door. They haven't sold you anything, you're a PRESPECTIVE customer. If you already bought it, you ARE a customer. Thusly, a lot of managers think of you differently, as in, You can RETURN what you have already bought, and they lose. But you can't make them lose a dime if you didn't buy it at all. It's funny.
A lot of places think of their price match policy as price protection and not the other way around, people more likely to return an opened item makes the store lose even MORE money. Example. I buy a hard drive at staples. I go home, I see the SAME hard drive on sale at Office Max for $30 cheaper, I go back to staples. I return the hard drive and purchase at office max. STAPLES lost my business, the drive, and my money. Not to mention, they can't sell it in store again, not without a discount or something. So they STILL lose even more, cause they aren't gonna get their set price.
So..lets take it this way. I take the drive back to staples, when returning, they ask why, I say it's $30 cheaper at Office max, they call and confirm, and they reduce and beat their price.. why? They - Got my Business, Made me Happy, Saved me 10%, screwed Office Max out of a Hard Drive sale, and did not have to deal with the returned merchandise, they may have taken a small hit, but that drive's value decreased when I opened the packaging so why not match it.
So it's a lttle easier to see the point there.. no?
Now take it from the point of I go in, I try to PM the drive to OM. Staples is gonna take a $30 loss, and I haven't even bought anything yet. They might say no, it doesn't hurt em, it doesn't help. But the manager just cares about the bottom line on that, a lot of them get paid bonuses to keep that stuff low. You screw them if your item is returned opened or used, they get hurt double bad. Sales down, returns up, Unsellable Merchandise, etc... their more apt to just match it.
~captain
i ask cause i bought a mount with my samsung 50" deal from the other week...i got it with 24 months interest free but i paid 500 and can get it shipped for 250 online. i was hesitant to get it there knowing i could likely get it online but it was the first mount after looking at a bunch of them that would meet my exact needs. and now that i know what to look for i want to get it pm'd or just return it and order online.
thanks
1) Go in with your receipt and demand they give you a credit for the difference.
2) If they refuse then just buy a new grill at the sale price and return it using the older receipt at the higher price. As long as you are within the return window they can't deny you the refund with the original receipt.
I tried to PM at BestBuy tonight against frys.com. In my case, there's a local store in addition to frys.com.
It was past 9 pm when I was in BB and Fry's had closed. frys.com's price is $2299 on a TV and I believe the local store's price is $2499. Reading the fine print, if they'd gotten through to Fry's, BB would only have PMd to $2499.
HOWEVER, if I *bought* the TV at BB ($3200) then returned with the proof of Fry's price of $2499, the 110% policy would have made the TV $2410.
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does this mean that now BBB coups DO expire?
thanks
susan
Great, informative topic, by the way.
Anyway, JR.com is also very good at PM although the credit took a while to appear in my online statement and they are closed on Sunday
Still want to know if anyone has ever had luck pricematching amazon at sears? Looking to get a couple Weber products.
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