Hammermill Copy Plus 8.5" x 11" Copy Paper, 20 lbs, 92 Brightness, 500/Ream, 5 Reams/Carton Free Delivery for Staples Plus Members $7.99
Expired
Thread created 12-03-2019 by carbony13
+196 Score
225 Replies
44,043 Views
They charged me an item for 99999 and sku is weird no description..anybody else got this
Hammermill Copy Plus 8.5" x 11" Copy Paper, 20 lbs, 92 Brightness, 500/Ream, 5 Reams/Carton Free Delivery for Staples Plus Members $7.99
Expired
Thread created 12-03-2019 by carbony13
+196 Score
225 Replies
44,043 Views
I can confirm they initiated their process of charging orders again, this time without product details and incorrect quantities.
Hammermill Copy Plus 8.5" x 11" Copy Paper, 20 lbs, 92 Brightness, 500/Ream, 5 Reams/Carton Free Delivery for Staples Plus Members $7.99
Expired
Thread created 12-03-2019 by carbony13
+196 Score
225 Replies
44,043 Views
Be careful they are charging our credit cards again for the order. They just send me the following email today:
We've tried to reach you to let you know that through our error we did not bill you...
Hammermill Copy Plus 8.5" x 11" Copy Paper, 20 lbs, 92 Brightness, 500/Ream, 5 Reams/Carton Free Delivery for Staples Plus Members $7.99
Expired
Thread created 12-03-2019 by carbony13
+196 Score
225 Replies
44,043 Views
I received the cancellation email the same day I ordered the paper. I called two days ago and complained that they said they would call me but never did. They ended up giving me the $7.99 price...
Hammermill Copy Plus 8.5" x 11" Copy Paper, 20 lbs, 92 Brightness, 500/Ream, 5 Reams/Carton Free Delivery for Staples Plus Members $7.99
Expired
Thread created 12-03-2019 by carbony13
+196 Score
225 Replies
44,043 Views
Yes but I haven't had a chance to call them yet. Someone made a big mistake on their end it seems.
Hammermill Copy Plus 8.5" x 11" Copy Paper, 20 lbs, 92 Brightness, 500/Ream, 5 Reams/Carton Free Delivery for Staples Plus Members $7.99
Expired
Thread created 12-03-2019 by carbony13
+196 Score
225 Replies
44,043 Views
This email after I picked up the order:
Thank you for your Buy Online Pickup in Store order XXXXXXXXX. There was a system issue that caused your order to be cancelled in error. Your credit card...
Hammermill Copy Plus 8.5" x 11" Copy Paper, 20 lbs, 92 Brightness, 500/Ream, 5 Reams/Carton Free Delivery for Staples Plus Members $7.99
Expired
Thread created 12-03-2019 by carbony13
+196 Score
225 Replies
44,043 Views
Same, received both a call and email from them today for my $16 order. I have paper that apparently I didn't pay for. I wasn't around today for a call so I wonder if they will call again tomorrow.
Hammermill Copy Plus 8.5" x 11" Copy Paper, 20 lbs, 92 Brightness, 500/Ream, 5 Reams/Carton Free Delivery for Staples Plus Members $7.99
Expired
Thread created 12-03-2019 by carbony13
+196 Score
225 Replies
44,043 Views
Called them back. Had them charge my card. Instead of $24 for the 3 half cases, I now have a pending charge for $80 and my staples.com account shows the order was $24. :lol:
Edit:
I haven't...
Hammermill Copy Plus 8.5" x 11" Copy Paper, 20 lbs, 92 Brightness, 500/Ream, 5 Reams/Carton Free Delivery for Staples Plus Members $7.99
Expired
Thread created 12-03-2019 by carbony13
+196 Score
225 Replies
44,043 Views
I have the same happen. got a call from store asking to call staples. before I picked up, the charge was pending and on hold. as soon as I picked up, the charges disappeared, meaning I picked up item...
Hammermill Copy Plus 8.5" x 11" Copy Paper, 20 lbs, 92 Brightness, 500/Ream, 5 Reams/Carton Free Delivery for Staples Plus Members $7.99
Expired
Thread created 12-03-2019 by carbony13
+196 Score
225 Replies
44,043 Views
Hahahaha, just got a call and emal from staples. I picked up my orders from the store (which apparently were cancelled). They called to let me know that since it was "cancelled" and I picked up the...
Hammermill Copy Plus 8.5" x 11" Copy Paper, 20 lbs, 92 Brightness, 500/Ream, 5 Reams/Carton Free Delivery for Staples Plus Members $7.99
Expired
Thread created 12-03-2019 by carbony13
+196 Score
225 Replies
44,043 Views
I still see a pending charge on my CC so I went to the store earlier wanted to pick up my order. The store manager didn't even look and told me the order has been cancelled. Didn't offer apology. I...
Hammermill Copy Plus 8.5" x 11" Copy Paper, 20 lbs, 92 Brightness, 500/Ream, 5 Reams/Carton Free Delivery for Staples Plus Members $7.99
Expired
Thread created 12-03-2019 by carbony13
+196 Score
225 Replies
44,043 Views
Wow, way for Staples to botch a deal on paper, online and in store, lol
Hammermill Copy Plus 8.5" x 11" Copy Paper, 20 lbs, 92 Brightness, 500/Ream, 5 Reams/Carton Free Delivery for Staples Plus Members $7.99
Expired
Thread created 12-03-2019 by carbony13
+196 Score
225 Replies
44,043 Views
Just chatted to get my order fixed. Took about 5 minutes including the 2 minute wait time. They offered a coupon first, but when I said 'no thanks, I'd like a refund' they processed it immediately....
Hammermill Copy Plus 8.5" x 11" Copy Paper, 20 lbs, 92 Brightness, 500/Ream, 5 Reams/Carton Free Delivery for Staples Plus Members $7.99
Expired
Thread created 12-03-2019 by carbony13
+196 Score
225 Replies
44,043 Views
After coming back home empty handed from the Staples store where the store manager did not honor the price, I wrote back to Staples. They called me from their corporate, apologizing for the...
Hammermill Copy Plus 8.5" x 11" Copy Paper, 20 lbs, 92 Brightness, 500/Ream, 5 Reams/Carton Free Delivery for Staples Plus Members $7.99
Expired
Thread created 12-03-2019 by carbony13
+196 Score
225 Replies
44,043 Views
Edit
Took 40 mins and having to give my CC info over the phone for the rep to replace the order but now my 3 reams of paper will be ready for pickup in a hour for the 7.99, $25.65 price.
Hammermill Copy Plus 8.5" x 11" Copy Paper, 20 lbs, 92 Brightness, 500/Ream, 5 Reams/Carton Free Delivery for Staples Plus Members $7.99
Expired
Thread created 12-03-2019 by carbony13
+196 Score
225 Replies
44,043 Views
Personally, I never had that issues with Staples, but I have worked in retail and banking. Therefore, I have had to deal with these issues before. I know that the bank would be on my side, because...
Hammermill Copy Plus 8.5" x 11" Copy Paper, 20 lbs, 92 Brightness, 500/Ream, 5 Reams/Carton Free Delivery for Staples Plus Members $7.99
Expired
Thread created 12-03-2019 by carbony13
+196 Score
225 Replies
44,043 Views
Like I quoted, by placing the order, you did agree to their terms/ authorization. I don't think any CC providers would take Staples side on the matter but it spelled out right there. This isn't the...
Hammermill Copy Plus 8.5" x 11" Copy Paper, 20 lbs, 92 Brightness, 500/Ream, 5 Reams/Carton Free Delivery for Staples Plus Members $7.99
Expired
Thread created 12-03-2019 by carbony13
+196 Score
225 Replies
44,043 Views
Correct, but they don't have authorization to charge the higher price w/o agreement between both parties. I did not get an email or call...just charged $19.25.
I was told yesterday that the charge...
Hammermill Copy Plus 8.5" x 11" Copy Paper, 20 lbs, 92 Brightness, 500/Ream, 5 Reams/Carton Free Delivery for Staples Plus Members $7.99
Expired
Thread created 12-03-2019 by carbony13
+196 Score
225 Replies
44,043 Views
after a chat session with customer service i got a refund of $10. he said in the future they won't be adjusting charges after any price errors which sounds ridiculous to me. they can just charge ur...
Hammermill Copy Plus 8.5" x 11" Copy Paper, 20 lbs, 92 Brightness, 500/Ream, 5 Reams/Carton Free Delivery for Staples Plus Members $7.99
Expired
Thread created 12-03-2019 by carbony13
+196 Score
225 Replies
44,043 Views
Agree they have the right to cancel due to error. Don't agree they have the right to charge more without notification. I'd be shocked if merchant agreements with Visa, Mastercard, etc. allowed...
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