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Post #158761135 added 11-05-2022 10:52 AM by cmacclel in Deal Talk
My order states "Your custom-built item is complete!"
Post #158628883 added 10-31-2022 11:51 AM by LovelyLinen4340 in Deal Talk
My order was moved to “In production” today. Could mean they finally have the CPUs back in stock and we should get our orders soon.
Post #158526478 added 10-26-2022 9:08 PM by yeaboykk in Deal Talk
Thanks for the tips! I tried what you said and it actually worked! Much appreciated
Post #158524567 added 10-26-2022 7:39 PM by jazzyd in Deal Talk
Got my computer today box was busted up so i have to send it back to Dell
Post #158499505 added 10-25-2022 7:37 PM by cmacclel in Deal Talk
Just regular chat. If you don't get what you want try another rep.
Post #158499373 added 10-25-2022 7:30 PM by yeaboykk in Deal Talk
Thanks for the info! I'll give it a try. Still a bummer we're delayed :(
Post #158498776 added 10-25-2022 7:05 PM by LovelyLinen4340 in Deal Talk
I went to the order page and then customer care chat from there. The first chat agent I talked to told me to call Order Modification. They ended up hanging up on me so I tried the chat agent again...
Post #158498326 added 10-25-2022 6:48 PM by yeaboykk in Deal Talk
Which chat support did you try? Sales / Order Modification Team / and Customer Care all didn't seem to give a crap and just told me I could cancel without anything further.
Post #158493520 added 10-25-2022 3:07 PM by LovelyLinen4340 in Deal Talk
Thanks for this info. I just went on chat and asked about the delay and they initially offered $80 but I told them about the Amex offer and they raised it to $120. I’m no longer canceling the order...
Post #158488546 added 10-25-2022 11:57 AM by cmacclel in Deal Talk
I went on chat and asked why there was a delay. They said the processors where backordered and offered me a $150 credit without even asking.
Post #158482048 added 10-25-2022 7:50 AM by NeatRecess1026 in Deal Talk
I am also in the same unenvious position of splitting charge over 3 Amex credit cards banking on $360 back. I will wait a little longer but probably end up cancelling.
Post #158471404 added 10-24-2022 5:56 PM by jefflins in Deal Talk
Yeah I'm a bit torn. No real rush and it is a good deal regardless, but I've been seeing the lenovos too and I do like their build quality generally speaking. Gonna think about it for a couple...
Post #158465323 added 10-24-2022 1:39 PM by Musterdbom in Deal Talk
Ordered this Oct 4 with an estimated ship date of the 21st. Contacted Dell and they say they are behind with parts supply. Canceled it today and went with the Legion 5 Pro Gen 7 AMD (16”) with RTX...
Post #158461507 added 10-24-2022 11:07 AM by LovelyLinen4340 in Deal Talk
Mine still says it will be here the 26th but its not even ‘in production’. Was also using the Amex deal and will probably cancel. Dell cancelled an order I placed after a slick deal a few months back...
Post #158459146 added 10-24-2022 9:51 AM by AlexS6855 in Deal Talk
Yeah it's not a great look - my confidence shopping with Dell is tainted by this experience. Lenovo's Legion laptops seem to be a much better bang for buck anyway (without factoring in the Amex...
Post #158457196 added 10-24-2022 8:22 AM by jefflins in Deal Talk
Good tip...but yeah I stacked twice...hmmm. also how much confidence do I have that they meet their next deadline given they were so sure of 10/26 right up to yesterday but suddenly it's 6 more...
Post #158456776 added 10-24-2022 8:03 AM by AlexS6855 in Deal Talk
Reach out to Dell Customer support, they may be able to match the $120 because they offered that to me. I still cancelled because I stacked the Amex deal 3 times, so still would've ended up paying...
Post #158456770 added 10-24-2022 8:03 AM by AlexS6855 in Deal Talk
Reach out to Dell Customer support, they may be able to match the $120 because they offered that to me. I still cancelled because I stacked the Amex deal 3 times, so still would've ended up paying...
Post #158456458 added 10-24-2022 7:46 AM by jefflins in Deal Talk
Same here...supposed to have it this week...just checked status...moved to DECEMBER! How the F does a huge and modern manufacturing company like Dell not have a clue when they are going to deliver? ...
Post #158446864 added 10-23-2022 5:14 PM by pxe819 in Deal Talk
Same situation here. Was scheduled to be delivered by 10/26. But the status still shows "in production". Got the congratulation email from AMX on the 10/5. Would this be considered redeemed offer?
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