Roborock Robot Vacuums (Certified Refurbished): S7 MaxV Ultra $860, S7+ $440 & More + Free Shipping
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Thread created 06-01-2023 by DesertGardener
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Any update on your issue? was it resolved?
Roborock Robot Vacuums (Certified Refurbished): S7 MaxV Ultra $860, S7+ $440 & More + Free Shipping
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Thread created 06-01-2023 by DesertGardener
+65 Score
164 Replies
92,111 Views
Hi, did u have to reset factory before repairing ? I am not able to have the app find auto empty rock on the same Wi-Fi ..
Roborock Robot Vacuums (Certified Refurbished): S7 MaxV Ultra $860, S7+ $440 & More + Free Shipping
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Thread created 06-01-2023 by DesertGardener
+65 Score
164 Replies
92,111 Views
Good job on getting them to rectify the issue plus give you a little extra for the trouble.
Roborock Robot Vacuums (Certified Refurbished): S7 MaxV Ultra $860, S7+ $440 & More + Free Shipping
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Thread created 06-01-2023 by DesertGardener
+65 Score
164 Replies
92,111 Views
My final update, for any of those still checking this thread:
Was shipped a replacement unit that came actually as advertised, it is like new this time, runs quieter, actually mops.
I tried to...
Roborock Robot Vacuums (Certified Refurbished): S7 MaxV Ultra $860, S7+ $440 & More + Free Shipping
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Thread created 06-01-2023 by DesertGardener
+65 Score
164 Replies
92,111 Views
Yeah, they prefer that so they can soften us up into not leaving a bad review on their eBay page. A company as large as Roborock needs to have higher standards for their refurbs, and frankly I don't...
Roborock Robot Vacuums (Certified Refurbished): S7 MaxV Ultra $860, S7+ $440 & More + Free Shipping
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Thread created 06-01-2023 by DesertGardener
+65 Score
164 Replies
92,111 Views
What did they do for you?
Roborock Robot Vacuums (Certified Refurbished): S7 MaxV Ultra $860, S7+ $440 & More + Free Shipping
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Thread created 06-01-2023 by DesertGardener
+65 Score
164 Replies
92,111 Views
I ended up getting a straightforward apology and offer to replace from the Roborock ebay support chat. Hoping the replacement is in better shape.
Roborock Robot Vacuums (Certified Refurbished): S7 MaxV Ultra $860, S7+ $440 & More + Free Shipping
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Thread created 06-01-2023 by DesertGardener
+65 Score
164 Replies
92,111 Views
I would try contacting them again since they have been notified of these quality concerns from users.
Roborock Robot Vacuums (Certified Refurbished): S7 MaxV Ultra $860, S7+ $440 & More + Free Shipping
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Thread created 06-01-2023 by DesertGardener
+65 Score
164 Replies
92,111 Views
I did contact this number, they put me in touch with the local sales team - an email address support_EU@roborock. These are the same individuals monitoring the Ebay website.
The best they offered...
Roborock Robot Vacuums (Certified Refurbished): S7 MaxV Ultra $860, S7+ $440 & More + Free Shipping
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Thread created 06-01-2023 by DesertGardener
+65 Score
164 Replies
92,111 Views
We reached out to Roborock about the condition of these units and they asked that anyone who received an unsatisfactory refurb please contact their customer service directly. 1-855-960-4321 or...
Roborock Robot Vacuums (Certified Refurbished): S7 MaxV Ultra $860, S7+ $440 & More + Free Shipping
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Thread created 06-01-2023 by DesertGardener
+65 Score
164 Replies
92,111 Views
I got the other unit, definitely better so gonna charge it and give it a go. Still obviously used but at least more respectable this time for a refurb. Vacuum was pretty wet and the unit smells...
Roborock Robot Vacuums (Certified Refurbished): S7 MaxV Ultra $860, S7+ $440 & More + Free Shipping
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Thread created 06-01-2023 by DesertGardener
+65 Score
164 Replies
92,111 Views
https://www.squaretrade.com/get-help/
Roborock Robot Vacuums (Certified Refurbished): S7 MaxV Ultra $860, S7+ $440 & More + Free Shipping
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Thread created 06-01-2023 by DesertGardener
+65 Score
164 Replies
92,111 Views
Thank you. Is there a number to contact asurion / square trade ? Via eBay, they offered 25 bucks .. I am debating ..
Roborock Robot Vacuums (Certified Refurbished): S7 MaxV Ultra $860, S7+ $440 & More + Free Shipping
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Thread created 06-01-2023 by DesertGardener
+65 Score
164 Replies
92,111 Views
The 2 year warranty is through asurion / square trade and not roborock. Since you're still in the 30-day return period, I would reach out to roborock via ebay and see if they can exchange it for you....
Roborock Robot Vacuums (Certified Refurbished): S7 MaxV Ultra $860, S7+ $440 & More + Free Shipping
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Thread created 06-01-2023 by DesertGardener
+65 Score
164 Replies
92,111 Views
This is horrible, I would return it and have them send another if possible.
Roborock Robot Vacuums (Certified Refurbished): S7 MaxV Ultra $860, S7+ $440 & More + Free Shipping
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Thread created 06-01-2023 by DesertGardener
+65 Score
164 Replies
92,111 Views
How can I check total time my unit was used before refurbishing? The app shows 0 minutes, but I guess that’s for my home?
Roborock Robot Vacuums (Certified Refurbished): S7 MaxV Ultra $860, S7+ $440 & More + Free Shipping
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Thread created 06-01-2023 by DesertGardener
+65 Score
164 Replies
92,111 Views
I talked about this at the beginning of the deal. Just return it and get a Dreame l10s new from overstock for 900$(10% promo code) . It is more quiet, better mop, auto detergent adding and better on...
Roborock Robot Vacuums (Certified Refurbished): S7 MaxV Ultra $860, S7+ $440 & More + Free Shipping
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Thread created 06-01-2023 by DesertGardener
+65 Score
164 Replies
92,111 Views
How does the 2 year warranty works on these ? i am still in 30 day return period and having issues with chagring. So far my contact with them has been via ebay. should i register the unit in...
Roborock Robot Vacuums (Certified Refurbished): S7 MaxV Ultra $860, S7+ $440 & More + Free Shipping
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Thread created 06-01-2023 by DesertGardener
+65 Score
164 Replies
92,111 Views
This is the least "refurbished" refurb I've ever bought wtf??? Just shy of $1000, absolutely filthy out of the box.
Scratches, dents, dirt, hair, farking covered in mold.
They threw a new mop...
Roborock Robot Vacuums (Certified Refurbished): S7 MaxV Ultra $860, S7+ $440 & More + Free Shipping
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Thread created 06-01-2023 by DesertGardener
+65 Score
164 Replies
92,111 Views
Received q5+ today. It was brand new. Not a spec of dust on it or a single mark. It came in factory box/packaging.
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