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Post #106360724 added 10-28-2017 5:52 PM by adamjeeps in Deal Talk
Been on the phone with Verizon for over 1 hour trying to get 2 Best Buy credits added back after they vanished after 6 of 24 being received properly. Insane they still can't get it right. They "have...
Post #105205476 added 09-26-2017 6:25 PM by BobN7521 in Deal Talk
Having all sorts of issues still. 2 S7s are credited fine. 1 iPhone and 1 S7 having issues. Anyone have a good extension for a rep that has resolved these issues? The person we have now is saying...
Post #105204808 added 09-26-2017 6:02 PM by adamjeeps in Deal Talk
Don't know if it is just me. but yall check your bills closely. My $36 credit magically disappeared to only $6 and still no $18 device promotional credit on next bill preview. Just called in again...
Post #104834660 added 09-16-2017 6:16 AM by adamjeeps in Deal Talk
They are giving me the $36 credit to account this month. They said it was "inadvertently" taken off this bill but added back on the 14th. Y'all check your bills closely!!
Post #104833944 added 09-16-2017 5:40 AM by adamjeeps in Deal Talk
Just got my bill and two S7 lines had their $18 device promotional credits removed after six of the 24 have been applied. Calling Verizon asap.
Post #104420124 added 09-05-2017 9:15 AM by ejosephwilson in Deal Talk
THANK YOU SO MUCH for this! I'm on the phone with the rep now and he was saying he couldn't find it. I gave him this code and he found it within a few seconds.
Post #104352304 added 09-03-2017 7:44 AM by haloguy in Deal Talk
Is anyone else not seeing their bill credits? I just checked my bill, I'm still not receiving them Edit: just read through the rest of this thread. Am gonna contact Verizon. I wasn't paying close...
Post #102288800 added 07-12-2017 9:05 PM by jarfykk in Deal Talk
Glad it helped someone. I'll average out the pain and suffering I went through...so on a per capita basis Verizon is only partly evil/incompetent.
Post #102285180 added 07-12-2017 7:30 PM by wshelor in Deal Talk
Thanks for this! It failed to apply to our account and this number was what they needed to get it moving.
Post #101857856 added 07-04-2017 9:11 AM by jarfykk in Deal Talk
Yep, mine finally kicked in as well. Will make for a very small bill next month with 5 months of bill credits for 3x lines being applied. The key was getting someone who actually knew what they...
Post #101830988 added 07-03-2017 2:28 PM by rishid in Deal Talk
Took about 4 weeks to get this hassle resolved but getting all my credits and past due finally. If they can't find promo tell them to reference OST #205813. It is the promotion code for this.
Post #101805212 added 07-02-2017 7:59 PM by wighty in Deal Talk
Thanks for posting that pdf. So it looks like I got one of my 2 lines getting the bill credit... I went to the Best Buy store and one of the employees had someone else with the same issue. She...
Post #101769676 added 07-01-2017 4:22 PM by jarfykk in Deal Talk
So I'm running into the same issue with three iPhones (new lines ported from AT&T to new account). Verizon chat support has been lackluster, submitting multiple escalations. A phone rep indicated...
Post #101567772 added 06-26-2017 12:55 PM by haslettjohn in Deal Talk
Keep me posted. Same run around. Now they are saying I needed to port a number over.... to be eligible... we may have a class action suit brewing....
Post #101558116 added 06-26-2017 9:06 AM by haslettjohn in Deal Talk
Verizon is telling me a port of my number was needed to be eligible for the offer.... I don't recall this! Anyone else recall this? And customer service reps says they can't access email or web to...
Post #101452088 added 06-23-2017 3:39 AM by adamjeeps in Deal Talk
Finally got the iPhone credit. Called two days ago and the rep said the original request was never made. She did whatever and a day later I got an email saying that the line had been credited!
Post #101362900 added 06-21-2017 5:11 AM by bradman in Deal Talk
Here is the BestBuy promo https://postimg.org/image/6rol3y303/
Post #101351532 added 06-20-2017 7:49 PM by erichouse8 in Deal Talk
Would you be able to send me a photo of the promo from Best buy? I can't find mine and I'm going through the same back and forth with verizon
Post #101148284 added 06-15-2017 10:35 PM by wighty in Deal Talk
Do you happen to remember this reps name and an extension? If not an extension, which phone number you called and what options you clicked? I tried doing an online chat and they couldn't see...
Post #101137780 added 06-15-2017 4:33 PM by lasagnaforbrains in Deal Talk
Check out my edit a couple of posts up to see how to handle the situation.
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