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Pioneer receivers with UE22 Error - Free repair by Onkyo/Pioneer - $0.00

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All credit goes to Edllguy at http://www.avsforum.com/forum/90-...ening.html
who has a step-by-step instruction how to get the effected receivers repaired by Onkyo/Pioneer for free.

Step 1- This isn't technicaly necessary but is a useful start. Go to onkyousa.com. Click the support button. On the page that comes up next click "Email Us" on the left side of the page. Fill out the information and mention your UE22 problem and that you heard there is a program to resolve it and would like more information. I got a response within 2 days. You will be told about the program and to send the photos to pioneer/onkyo parts department email (receipt, UE22 pic, Serial # pic) . The useful part about step 1 is the replier is a technical specialist and his name is provided at the bottom which we'll use as a reference when sending photos to pioneer parts dept.

Step 2- Make an email. Headline the email with your name and Model number. Parts department email is (( parts @ us . onkyo . com )). Mention your technical specialist's name and explain you have the UE22 error which you are trying to get repaired. Info required in this email are photos of purchase proof from an authorized dealer, photo of the receiver showing ue22 and a photo of your serial number on the back. 3 photos. Also need to provide phone number and home address. No receipt? If you purchased from store or card where you can pull up purchase history and screen shot that, it will be usable determined by parts dept. Review and send email.

Step 3- After the 3rd day of no reply I called the pioneer/onkyo parts department. You may want to expedite by calling sooner. Expect to wait 10-15 min to answer. Business hours are 9:00 am - 5:00 pm weekdays. The number is 1-201-785-2399 . Tell them you are waiting on a response to email. They will search by your name you put in the headline. They will put you on a short hold while they review the email. You will be given the verdict. If all is clear you will be given the option of a free repair or 2 choices to buy at discounted price trade. You choose right then. After chosen you will be given a return number to track and file.

Step 4- get the return box and follow directions. You will have a working receiver within the next 3 weeks and you will feel like companies actually care about their customers still. good luck!

Step 5- Enjoy sound
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Created 04-25-2017 at 10:49 PM by gkalman
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16 Comments

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Joined Oct 2011
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#2
LOL. Onkyo strikes again. Always seems to be bga and heat related.
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#3
Prepare for the thumbs down, due to error and free being in the post! I will give you a TU to try and help balance out what's coming! Thank you for the details you put into this post!
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#4
I contacted pioneer through email about my ue22 error ,they wanted pics of receipt ue22 code and serial #. I sent all the info and they are sending me a box and a label to have it sent back and repaired and no cost.we will see what happens..........
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#5
Thank you for the information. Otherwise I would have been stuck in buying a new receiver. This is a hot deal for me. And it is also a free repair of a receiver that's almost 6 years old and well out of warrantee. Again thank you. You saved me tons.

I'm going to opt for the free repair. They offered me a substantial discount on a receiver that I wasn't interested in, but an upgrade from my malfunctioning one, none the less. If they would have offered the one that I will eventually buy, I would have jumped on the offer.
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Our community has rated this post as helpful. If you agree, why not rep KevinD19?
#6
Quote :
Quote from Disneylg
:
Thank you for the information. Otherwise I would have been stuck in buying a new receiver. This is a hot deal for me. And it is also a free repair of a receiver that's almost 6 years old and well out of warrantee. Again thank you. You saved me tons.

I'm going to opt for the free repair. They offered me a substantial discount on a receiver that I wasn't interested in, but an upgrade from my malfunctioning one, none the less. If they would have offered the one that I will eventually buy, I would have jumped on the offer.
1fortheteamNo....he is getting TD cos he has difficulty understanding two simple words....HOT and DEAL.

We really are getting so many dumb posts on SD these days......FFS
Getting a thumbs up from me. This is effecting 1,000's of owners which turns their receiver into a brick. Getting it fixed for free saves $300-$1000. It is a BIG deal. This site /page comes up from googling "Pioneer UE22 error" lots of people will be very pleased to know they do not need to buy a new receiver.
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#7
I did this a few months ago, had a VSX-1021 and they took care of the repair free. We were selling the house with the theater so it saved me from buying a new receiver.
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#8
Hello there.
I just started the process today as well. Everything posted here is exactly what has happened to me, including the prompt response by Onkyo.

Here is what they responded to me:
--
Hello, I have submitted your information for the repair on your UE-22 Unit. You will be mailed a box and label to have the unit shipped back to our facility for the repair. Once we receive it, we will repair the UE-22 Issue at no charge to you and ship it back. Please keep in mind that the Repair is free as long as it is just the the UE-22 issue. If there is anything else wrong with the unit, There will be additional fees for the repair. The RA Number for your repair is xxxxxxxxxxxxx. Please hold onto this number for your records.
---
Since I heard here that most of you have been offered a TRADE IN or discounts on replacements, this is the response I got after I inquired about that:

--
Sorry there is no trade- in offer available at the moment.
--

I hope the process goes as planned.
I will keep everyone updated...
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#9
I had this very problem and went through the steps in this thread. They got back to me and let me know that they were out of parts to repair this issue anymore, and offered me three different refurbished receiver models at a somewhat reduced rate. Kind of frustrating as the prices really don't seem great b
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#10
Just got the UE22 error on my Pioneer VSX-1021 but I no longer have the receipt Frown. I will follow steps anyway and see what happens.
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#11
Quote from jbloggs
:
Just got the UE22 error on my Pioneer VSX-1021 but I no longer have the receipt https://static.slickdealscdn.com/ima...lies/frown.gif. I will follow steps anyway and see what happens.
Any luck getting yours repaired? I bought my VSX-1021 second hand, so I don't have a receipt either. I replaced it with a VSX-1124, but it'd be great to have this one back for a different room.
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#12
Quote from evanroheff21
:
Any luck getting yours repaired? I bought my VSX-1021 second hand, so I don't have a receipt either. I replaced it with a VSX-1124, but it'd be great to have this one back for a different room.
I only recently submitted the Pics of the receiver showing the error and model number and have received a reply offering two options

1) They send me a box which I use to send my Receiver in for repair

2) Get one of the following upgrade of discounted receiver:
VSX-1131 for $249.00
VSX-1130-K for $212.00

It will come with a 1 year warranty.

I don't think the upgrade price is worth it as I can probably put that amount towards another better receiver eventually. Any opinions?
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#13
The trend in entry to mid level receivers has been to reduce weight. Not power. We still see 80 to 90 watts per channel, yet the average weight has dropped from 30lbs. to around 18lbs. For a class A/B receiver to lose a third of its weight, and still be rated to produce similar power levels, means something has to give. The weight loss is the heat sink areas. When you take away the receivers ability to dissipate heat, it starts to cook the internals. Meaning the solder points start to melt. Onkyo has been famous for this for many years. They've also been famous for their HDMI handshake bugs. Surprisingly, Yamaha has followed suit in the weight savings pattern, yet hasn't suffered either issue to date. A good rule of thumb is to check the top of your receiver if playing it at reference levels after a half hour or so. If it's too hot to the touch, you either need to add ventilation (active fan, more open space), or check your speakers for impedance and spl ratings. They may be the culprit.
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#14
Quote from Buckeyefan 1
:
The trend in entry to mid level receivers has been to reduce weight. Not power. We still see 80 to 90 watts per channel, yet the average weight has dropped from 30lbs. to around 18lbs. For a class A/B receiver to lose a third of its weight, and still be rated to produce similar power levels, means something has to give. The weight loss is the heat sink areas. When you take away the receivers ability to dissipate heat, it starts to cook the internals. Meaning the solder points start to melt. Onkyo has been famous for this for many years. They've also been famous for their HDMI handshake bugs. Surprisingly, Yamaha has followed suit in the weight savings pattern, yet hasn't suffered either issue to date. A good rule of thumb is to check the top of your receiver if playing it at reference levels after a half hour or so. If it's too hot to the touch, you either need to add ventilation (active fan, more open space), or check your speakers for impedance and spl ratings. They may be the culprit.
kind of on track but not 100% correct. you are likely comparing apples and oranges when it comes to AVR power ratings. consumer AVR manufacturers are notorious for overstating real world ratings. testing methods are not standardized, so they tweak methods to get the ratings they desire (# channels driven, signal frequency, signal duration, allowable THD, etc.). but yes it is ludicrous that these amps would have the same power rating, yet weight 30% less for a comparable class A/B amp.

as far as weight savings, look for 3 main areas to cut weight and cost. power sinks (As you mentioned), power supply and the transformers. cutting any (Or all) of these certainly does not bode well for any amplifiers long term health. you don't see any high end amps on a "weight loss" diet. these consumer AVRs are all about "Features" not sound quality. compared to a 10 year old 5.1 model, they have more (Sometimes double) the # of channels to amplify, tons more features, yet weigh a lot less as you noted. bottom line is they are not built for sound quality at all. kudos to them for fooling the general public. plus i guess if you are playing a bluetooth mp3 file, then any amp will do and you have no idea what sound quality is anyway.

i moved to separates a few years ago because of this. started with Emotiva, which is a fantastic bang for the buck. their entry level separates are way superior to these mass market AVRs. I recently upgrades to a Parasound Halo A31 amp (designed by john curl) and it is amazing how low the noise floor is on it. but that is a very different price point.
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#15
Quote from fourml8r
:
kind of on track but not 100% correct. you are likely comparing apples and oranges when it comes to AVR power ratings. consumer AVR manufacturers are notorious for overstating real world ratings. testing methods are not standardized, so they tweak methods to get the ratings they desire (# channels driven, signal frequency, signal duration, allowable THD, etc.). but yes it is ludicrous that these amps would have the same power rating, yet weight 30% less for a comparable class A/B amp.

as far as weight savings, look for 3 main areas to cut weight and cost. power sinks (As you mentioned), power supply and the transformers. cutting any (Or all) of these certainly does not bode well for any amplifiers long term health. you don't see any high end amps on a "weight loss" diet. these consumer AVRs are all about "Features" not sound quality. compared to a 10 year old 5.1 model, they have more (Sometimes double) the # of channels to amplify, tons more features, yet weigh a lot less as you noted. bottom line is they are not built for sound quality at all. kudos to them for fooling the general public. plus i guess if you are playing a bluetooth mp3 file, then any amp will do and you have no idea what sound quality is anyway.

i moved to separates a few years ago because of this. started with Emotiva, which is a fantastic bang for the buck. their entry level separates are way superior to these mass market AVRs. I recently upgrades to a Parasound Halo A31 amp (designed by john curl) and it is amazing how low the noise floor is on it. but that is a very different price point.
I'm not sure what duration they are now using, but if you dig in the back of the owners manual, most of the specs check out at 2 channels, 20-20,000, 8 ohms, and under .08 thd in the 80 to 90 watt range. The duration is the big kicker. I realize online they many times list a flat bandwidth of 1kHz, up to 10% thd, and sometimes 6 ohms. It's just funny that 30 years ago, most stereo receivers were 30 and 40 watts per channel and never struggled to make it though a keg party. You are correct that a beefy toroidal transformer will weigh a unit down a bunch. My Denon 4802 looks like a hockey puck in there. That unit must weigh close to 50#.
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