expired Posted by gkalman • Apr 26, 2017
Apr 26, 2017 5:49 AM
expired Posted by gkalman • Apr 26, 2017
Apr 26, 2017 5:49 AM
Pioneer receivers with UE22 Error - Free repair by Onkyo/Pioneer - $0.00
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All credit goes to Edllguy at http://www.avsforum.co
who has a step-by-step instruction how to get the effected receivers repaired by Onkyo/Pioneer for free.
Step 1- This isn't technicaly necessary but is a useful start. Go to onkyousa.com. Click the support button. On the page that comes up next click "Email Us" on the left side of the page. Fill out the information and mention your UE22 problem and that you heard there is a program to resolve it and would like more information. I got a response within 2 days. You will be told about the program and to send the photos to pioneer/onkyo parts department email (receipt, UE22 pic, Serial # pic) . The useful part about step 1 is the replier is a technical specialist and his name is provided at the bottom which we'll use as a reference when sending photos to pioneer parts dept.
Step 2- Make an email. Headline the email with your name and Model number. Parts department email is (( parts @ us . onkyo . com )). Mention your technical specialist's name and explain you have the UE22 error which you are trying to get repaired. Info required in this email are photos of purchase proof from an authorized dealer, photo of the receiver showing ue22 and a photo of your serial number on the back. 3 photos. Also need to provide phone number and home address. No receipt? If you purchased from store or card where you can pull up purchase history and screen shot that, it will be usable determined by parts dept. Review and send email.
Step 3- After the 3rd day of no reply I called the pioneer/onkyo parts department. You may want to expedite by calling sooner. Expect to wait 10-15 min to answer. Business hours are 9:00 am - 5:00 pm weekdays. The number is 1-201-785-2399 . Tell them you are waiting on a response to email. They will search by your name you put in the headline. They will put you on a short hold while they review the email. You will be given the verdict. If all is clear you will be given the option of a free repair or 2 choices to buy at discounted price trade. You choose right then. After chosen you will be given a return number to track and file.
Step 4- get the return box and follow directions. You will have a working receiver within the next 3 weeks and you will feel like companies actually care about their customers still. good luck!
Step 5- Enjoy sound
who has a step-by-step instruction how to get the effected receivers repaired by Onkyo/Pioneer for free.
Step 1- This isn't technicaly necessary but is a useful start. Go to onkyousa.com. Click the support button. On the page that comes up next click "Email Us" on the left side of the page. Fill out the information and mention your UE22 problem and that you heard there is a program to resolve it and would like more information. I got a response within 2 days. You will be told about the program and to send the photos to pioneer/onkyo parts department email (receipt, UE22 pic, Serial # pic) . The useful part about step 1 is the replier is a technical specialist and his name is provided at the bottom which we'll use as a reference when sending photos to pioneer parts dept.
Step 2- Make an email. Headline the email with your name and Model number. Parts department email is (( parts @ us . onkyo . com )). Mention your technical specialist's name and explain you have the UE22 error which you are trying to get repaired. Info required in this email are photos of purchase proof from an authorized dealer, photo of the receiver showing ue22 and a photo of your serial number on the back. 3 photos. Also need to provide phone number and home address. No receipt? If you purchased from store or card where you can pull up purchase history and screen shot that, it will be usable determined by parts dept. Review and send email.
Step 3- After the 3rd day of no reply I called the pioneer/onkyo parts department. You may want to expedite by calling sooner. Expect to wait 10-15 min to answer. Business hours are 9:00 am - 5:00 pm weekdays. The number is 1-201-785-2399 . Tell them you are waiting on a response to email. They will search by your name you put in the headline. They will put you on a short hold while they review the email. You will be given the verdict. If all is clear you will be given the option of a free repair or 2 choices to buy at discounted price trade. You choose right then. After chosen you will be given a return number to track and file.
Step 4- get the return box and follow directions. You will have a working receiver within the next 3 weeks and you will feel like companies actually care about their customers still. good luck!
Step 5- Enjoy sound
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About the Poster
All credit goes to Edllguy at http://www.avsforum.co
who has a step-by-step instruction how to get the effected receivers repaired by Onkyo/Pioneer for free.
Step 1- This isn't technicaly necessary but is a useful start. Go to onkyousa.com. Click the support button. On the page that comes up next click "Email Us" on the left side of the page. Fill out the information and mention your UE22 problem and that you heard there is a program to resolve it and would like more information. I got a response within 2 days. You will be told about the program and to send the photos to pioneer/onkyo parts department email (receipt, UE22 pic, Serial # pic) . The useful part about step 1 is the replier is a technical specialist and his name is provided at the bottom which we'll use as a reference when sending photos to pioneer parts dept.
Step 2- Make an email. Headline the email with your name and Model number. Parts department email is (( parts @ us . onkyo . com )). Mention your technical specialist's name and explain you have the UE22 error which you are trying to get repaired. Info required in this email are photos of purchase proof from an authorized dealer, photo of the receiver showing ue22 and a photo of your serial number on the back. 3 photos. Also need to provide phone number and home address. No receipt? If you purchased from store or card where you can pull up purchase history and screen shot that, it will be usable determined by parts dept. Review and send email.
Step 3- After the 3rd day of no reply I called the pioneer/onkyo parts department. You may want to expedite by calling sooner. Expect to wait 10-15 min to answer. Business hours are 9:00 am - 5:00 pm weekdays. The number is 1-201-785-2399 . Tell them you are waiting on a response to email. They will search by your name you put in the headline. They will put you on a short hold while they review the email. You will be given the verdict. If all is clear you will be given the option of a free repair or 2 choices to buy at discounted price trade. You choose right then. After chosen you will be given a return number to track and file.
Step 4- get the return box and follow directions. You will have a working receiver within the next 3 weeks and you will feel like companies actually care about their customers still. good luck!
Step 5- Enjoy sound
who has a step-by-step instruction how to get the effected receivers repaired by Onkyo/Pioneer for free.
Step 1- This isn't technicaly necessary but is a useful start. Go to onkyousa.com. Click the support button. On the page that comes up next click "Email Us" on the left side of the page. Fill out the information and mention your UE22 problem and that you heard there is a program to resolve it and would like more information. I got a response within 2 days. You will be told about the program and to send the photos to pioneer/onkyo parts department email (receipt, UE22 pic, Serial # pic) . The useful part about step 1 is the replier is a technical specialist and his name is provided at the bottom which we'll use as a reference when sending photos to pioneer parts dept.
Step 2- Make an email. Headline the email with your name and Model number. Parts department email is (( parts @ us . onkyo . com )). Mention your technical specialist's name and explain you have the UE22 error which you are trying to get repaired. Info required in this email are photos of purchase proof from an authorized dealer, photo of the receiver showing ue22 and a photo of your serial number on the back. 3 photos. Also need to provide phone number and home address. No receipt? If you purchased from store or card where you can pull up purchase history and screen shot that, it will be usable determined by parts dept. Review and send email.
Step 3- After the 3rd day of no reply I called the pioneer/onkyo parts department. You may want to expedite by calling sooner. Expect to wait 10-15 min to answer. Business hours are 9:00 am - 5:00 pm weekdays. The number is 1-201-785-2399 . Tell them you are waiting on a response to email. They will search by your name you put in the headline. They will put you on a short hold while they review the email. You will be given the verdict. If all is clear you will be given the option of a free repair or 2 choices to buy at discounted price trade. You choose right then. After chosen you will be given a return number to track and file.
Step 4- get the return box and follow directions. You will have a working receiver within the next 3 weeks and you will feel like companies actually care about their customers still. good luck!
Step 5- Enjoy sound
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28 Comments
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I'm going to opt for the free repair. They offered me a substantial discount on a receiver that I wasn't interested in, but an upgrade from my malfunctioning one, none the less. If they would have offered the one that I will eventually buy, I would have jumped on the offer.
I'm going to opt for the free repair. They offered me a substantial discount on a receiver that I wasn't interested in, but an upgrade from my malfunctioning one, none the less. If they would have offered the one that I will eventually buy, I would have jumped on the offer.
We really are getting so many dumb posts on SD these days......FFS
I just started the process today as well. Everything posted here is exactly what has happened to me, including the prompt response by Onkyo.
Here is what they responded to me:
--
Hello, I have submitted your information for the repair on your UE-22 Unit. You will be mailed a box and label to have the unit shipped back to our facility for the repair. Once we receive it, we will repair the UE-22 Issue at no charge to you and ship it back. Please keep in mind that the Repair is free as long as it is just the the UE-22 issue. If there is anything else wrong with the unit, There will be additional fees for the repair. The RA Number for your repair is xxxxxxxxxxxxx. Please hold onto this number for your records.
---
Since I heard here that most of you have been offered a TRADE IN or discounts on replacements, this is the response I got after I inquired about that:
--
Sorry there is no trade- in offer available at the moment.
--
I hope the process goes as planned.
I will keep everyone updated...
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1) They send me a box which I use to send my Receiver in for repair
2) Get one of the following upgrade of discounted receiver:
VSX-1131 for $249.00
VSX-1130-K for $212.00
It will come with a 1 year warranty.
I don't think the upgrade price is worth it as I can probably put that amount towards another better receiver eventually. Any opinions?
as far as weight savings, look for 3 main areas to cut weight and cost. power sinks (As you mentioned), power supply and the transformers. cutting any (Or all) of these certainly does not bode well for any amplifiers long term health. you don't see any high end amps on a "weight loss" diet. these consumer AVRs are all about "Features" not sound quality. compared to a 10 year old 5.1 model, they have more (Sometimes double) the # of channels to amplify, tons more features, yet weigh a lot less as you noted. bottom line is they are not built for sound quality at all. kudos to them for fooling the general public. plus i guess if you are playing a bluetooth mp3 file, then any amp will do and you have no idea what sound quality is anyway.
i moved to separates a few years ago because of this. started with Emotiva, which is a fantastic bang for the buck. their entry level separates are way superior to these mass market AVRs. I recently upgrades to a Parasound Halo A31 amp (designed by john curl) and it is amazing how low the noise floor is on it. but that is a very different price point.
as far as weight savings, look for 3 main areas to cut weight and cost. power sinks (As you mentioned), power supply and the transformers. cutting any (Or all) of these certainly does not bode well for any amplifiers long term health. you don't see any high end amps on a "weight loss" diet. these consumer AVRs are all about "Features" not sound quality. compared to a 10 year old 5.1 model, they have more (Sometimes double) the # of channels to amplify, tons more features, yet weigh a lot less as you noted. bottom line is they are not built for sound quality at all. kudos to them for fooling the general public. plus i guess if you are playing a bluetooth mp3 file, then any amp will do and you have no idea what sound quality is anyway.
i moved to separates a few years ago because of this. started with Emotiva, which is a fantastic bang for the buck. their entry level separates are way superior to these mass market AVRs. I recently upgrades to a Parasound Halo A31 amp (designed by john curl) and it is amazing how low the noise floor is on it. but that is a very different price point.
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who has a step-by-step instruction how to get the effected receivers repaired by Onkyo/Pioneer for free.