Joined May 2017
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Forum Thread
eBay item sold need help!
May 7, 2017 at
08:36 PM
So on eBay I recently sold a new, unlocked android phone. I stated in the description of the listing in bold, does not work with CDMA. Also I had said I would not take returns
Someone bought it (been on eBay for 7+yrs, 99.8% rating), and said he had Verizon while the package was in transit. I told him that it would not work on Verizon. He said then he does not want it and refused the delivery, I got the item back now, and he opened a claim saying, I lied when I put factory unlock in the title of the listing.
I told him I would refund him minus the shipping cost but he won't take that. I called eBay and they said I am right, and do not need to be worried.
This is where my concern comes in, I read online where other people had this issue and eBay decided to favor the buyer.
Has anyone been through something like this and can comment what they did or said to eBay? Please and thank you
Someone bought it (been on eBay for 7+yrs, 99.8% rating), and said he had Verizon while the package was in transit. I told him that it would not work on Verizon. He said then he does not want it and refused the delivery, I got the item back now, and he opened a claim saying, I lied when I put factory unlock in the title of the listing.
I told him I would refund him minus the shipping cost but he won't take that. I called eBay and they said I am right, and do not need to be worried.
This is where my concern comes in, I read online where other people had this issue and eBay decided to favor the buyer.
Has anyone been through something like this and can comment what they did or said to eBay? Please and thank you
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I have no idea what you said, without being rude or anything .
I found the answer, this is a direct copy and paste from eBay.
"Generally, the buyer is responsible for accepting the item when it arrives. If the buyer refuses delivery, their claim is not eligible for the eBay Money Back Guarantee".
This is what the buyer put in the return details
"The item isn t an authentic unlocked device. The listing was cleverly misleading. It stated unlocked but could only be used with gsm devices."
I called eBay and they said that this is buyers remorse and they will close the case in my favor.
The thing is since he refused delivery, and I got the item back. the person on the phone said I can keep the item and money which seems too good to be true. I will be recalling to confirm this.
"The item isn t an authentic unlocked device. The listing was cleverly misleading. It stated unlocked but could only be used with gsm devices."
I called eBay and they said that this is buyers remorse and they will close the case in my favor.
The thing is since he refused delivery, and I got the item back. the person on the phone said I can keep the item and money which seems too good to be true. I will be recalling to confirm this.
"The item isn t an authentic unlocked device. The listing was cleverly misleading. It stated unlocked but could only be used with gsm devices."
I called eBay and they said that this is buyers remorse and they will close the case in my favor.
The thing is since he refused delivery, and I got the item back. the person on the phone said I can keep the item and money which seems too good to be true. I will be recalling to confirm this.
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