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Quote :We apologize for the delay. Due to high volumes, we are experiencing slightly longer
wait times. A Dell.com Chat Expert will be with you as soon as possible. Check out
current deals at http://deals.dell.com/.
11:17:53 AM System You are now being connected to an agent. Thank you for using Dell Chat
11:17:53 AM System Welcome Casey
11:17:58 AM TIP_Peñaredondo J
Welcome to Dell Parts and Accessories Sales Chat! My name is Jerico I will be your
Dell.com Sales Chat Expert. I can be reached at firstname.lastname@example.org.
11:18:03 AM TIP_Peñaredondo J Hello, RIchard!
11:18:26 AM Casey Hello
11:18:31 AM Casey I would like to ask about a price match for an item
11:18:43 AM TIP_Peñaredondo J Sorry. Casey.
11:18:53 AM TIP_Peñaredondo J
Glad you chatted in! I'd be more than happy to assist you. Thanks for bringing that
11:18:59 AM Casey I would like to purchase this item
11:18:59 AM Casey http://www.dell.com/en-us/member/...d/210-agjr
11:19:05 AM TIP_Peñaredondo J May I have the link from Dell and retailer so I can check?
11:19:10 AM Casey I noticed that it is cheaper on a competitor's website
11:19:20 AM Casey
11:19:36 AM Casey Is it possible that I can purchase this item directly from Dell.com with a pricematch?
11:20:53 AM TIP_Peñaredondo J
let me check that up. However, if the price match is approve, we will process the
purchase via this chat session, Casey.
11:21:01 AM Casey Okay no problem
11:22:15 AM TIP_Peñaredondo J Checking..
11:22:22 AM Casey Thank you sir
11:22:30 AM Casey Your assistance is greatly appreciated
11:24:43 AM TIP_Peñaredondo J Please give me a minute or two on this
11:24:50 AM Casey Ok no problem sir
11:29:38 AM TIP_Peñaredondo J Thanks, Casey. Verifying..
11:29:50 AM Casey Thank you
11:30:01 AM Casey I really appreciate your help
11:30:18 AM TIP_Peñaredondo J As per checking, this is qualified for Price Match. What I will do is to send a quote to
our leads in order for them to finalize the price match. After that, we will proceed on
processing the order via this chat session. Shall we get started?
11:31:45 AM Casey Yes
11:32:38 AM TIP_Peñaredondo J Thank you.
11:32:43 AM TIP_Peñaredondo J
May I please have your full name, phone number, billing and shipping address so that
we can be rest assured to ship it to the correct address?
11:34:03 AM TIP_Peñaredondo J Thank you.
11:34:12 AM TIP_Peñaredondo J May I also know the email address we will use to receive the details of the order?
11:34:13 AM Casey No problem
11:34:31 AM Casey I have an account on Dell.com with that email address
11:34:48 AM TIP_Peñaredondo J Thank you! Kindly stay online while I process the price match. Sure! That is
good to know.
11:34:55 AM Casey Thank you!
11:39:24 AM TIP_Peñaredondo J
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11:40:35 AM Casey No thank you, I will just purchase the monitor
11:40:42 AM Casey Thank you for the offer though!
11:40:59 AM TIP_Peñaredondo J Sure, waiting for the adjustment now.
11:44:30 AM TIP_Peñaredondo J Thank you for patiently waiting
11:44:35 AM TIP_Peñaredondo J Here is the recap for your order.
11:47:01 AM TIP_Peñaredondo J
Dell 27 Gaming Monitor S2716DG
Total ECO Fee:
Final Price: $423.99
11:47:06 AM TIP_Peñaredondo J Details correct?
11:47:33 AM Casey Yes this is correct
11:48:11 AM TIP_Peñaredondo J Thanks!
For us to finalize the order, I will set up a call back specialist to get in touch with you and gather the details for the payment. Is this the best phone number we can reach you shortly after this chat session ends?
11:48:26 AM Casey Yes it is
11:48:41 AM TIP_Peñaredondo J
Thanks. Please expect the call within 10-20 minutes after this chat session ends. For now, is there anything else I can help you with?
11:49:03 AM Casey No that is all I need help with for now
11:49:11 AM Casey Thank you very much for your help today, I really appreciate it.
11:49:41 AM TIP_Peñaredondo J No problem. Anytime
11:49:46 AM TIP_Peñaredondo J Thanks for chatting with us today! Its been a pleasure to work with you.
11:49:51 AM TIP_Peñaredondo J
Our Chat team strives to provide the very best levels of customer service. If you have a minute, we would really appreciate your feedback on a 1 minute survey that will appear above this chat once the session ends. My manager gets all the feedback and we use it to help our customers. Thank you for choosing Dell's Sales Chat and have a wonderful day!
11:49:51 AM TIP_Peñaredondo J
Please kindly click the "EXIT" button to end this chat session if you don't have any more concern.