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Coupon Cabin Warning
I'm not sure if Deal Talk is the right forum for this so if not please move it.
I wanted to warn other SD'ers about Coupon Cabin. I accepted a $2 bonus for buying a meal at Panda Express. On the page it did not show as a "limited time offer" when I accepted it. I confirmed by taking a screen shot. I realized it was limited when I tried to get a $25 off $25 Amazon offer and it showed I needed to wait until 1/10/18. I checked the page for the $2 Panda Bonus and saw it now said "Limited time offer". I contacted Coupon Cabin and asked for it to be reversed and forfeited. They wouldn't consider the error, the screen shot and simply said no.
I replied I was going to file a report and they closed my account, accused me of being a bully and threatening them. I replied with a much longer, polite message and fully explained the situation thinking maybe they don't realize the issue. I read my message twice and there was no language a child couldn't read. I received a reply simply saying if I use profanity again my account would be closed.
Upset I replied and pointed out I never used profanity. It was clear they realized that when I said i was filing a report it wasn't a threat nor was I bullying as i wasn't expecting them to change their mind. By saying I was profane it was a way to show I was in violation of their Terms. I wrote another long nice email even apologizing for saying if file a report with a fake agency. Yes the agency I named was fake.
They simply said they were parting ways and how do I want the cash back. I replied in a check and gave my address. Today they sent a amazon gift card by email.
I kept saying I want to drop this but after being accused of being a bully (which I wasn't), threatening them (which I didn't), falsely told I'm using profanity, and being sent a gift card verses check I decided to actually file a BBB report and post here. I read their terms of service and they actually violated the terms by cancelling my account for simply saying I'm filing a complaint. It states I can have an account closed for threatening them in order to gain or be paid which I didn't, use of profanity which I didn't, or fraud which I didn't.
All this because I asked for help over a $2 bonus and when not listened to I said I was filing a complaint.
Lesson to all of you on SD. Do NOT question any cash back issues nor file a complaint against Coupon Cabin as they will retailiate against you. If anyone thinks I'm not being honest message me and I'll send the messages to you. That way you can see how ridiculous it was.
And I know a private company can take this type of action but it is not in the terms of service. They are bound by it as much as I am.
Good luck to everyone and be careful when using Coupon Cabin as they do NOT have helpful customer service and will cancel an account over a $2 issue when proof exist it was an issue.
I wanted to warn other SD'ers about Coupon Cabin. I accepted a $2 bonus for buying a meal at Panda Express. On the page it did not show as a "limited time offer" when I accepted it. I confirmed by taking a screen shot. I realized it was limited when I tried to get a $25 off $25 Amazon offer and it showed I needed to wait until 1/10/18. I checked the page for the $2 Panda Bonus and saw it now said "Limited time offer". I contacted Coupon Cabin and asked for it to be reversed and forfeited. They wouldn't consider the error, the screen shot and simply said no.
I replied I was going to file a report and they closed my account, accused me of being a bully and threatening them. I replied with a much longer, polite message and fully explained the situation thinking maybe they don't realize the issue. I read my message twice and there was no language a child couldn't read. I received a reply simply saying if I use profanity again my account would be closed.
Upset I replied and pointed out I never used profanity. It was clear they realized that when I said i was filing a report it wasn't a threat nor was I bullying as i wasn't expecting them to change their mind. By saying I was profane it was a way to show I was in violation of their Terms. I wrote another long nice email even apologizing for saying if file a report with a fake agency. Yes the agency I named was fake.
They simply said they were parting ways and how do I want the cash back. I replied in a check and gave my address. Today they sent a amazon gift card by email.
I kept saying I want to drop this but after being accused of being a bully (which I wasn't), threatening them (which I didn't), falsely told I'm using profanity, and being sent a gift card verses check I decided to actually file a BBB report and post here. I read their terms of service and they actually violated the terms by cancelling my account for simply saying I'm filing a complaint. It states I can have an account closed for threatening them in order to gain or be paid which I didn't, use of profanity which I didn't, or fraud which I didn't.
All this because I asked for help over a $2 bonus and when not listened to I said I was filing a complaint.
Lesson to all of you on SD. Do NOT question any cash back issues nor file a complaint against Coupon Cabin as they will retailiate against you. If anyone thinks I'm not being honest message me and I'll send the messages to you. That way you can see how ridiculous it was.
And I know a private company can take this type of action but it is not in the terms of service. They are bound by it as much as I am.
Good luck to everyone and be careful when using Coupon Cabin as they do NOT have helpful customer service and will cancel an account over a $2 issue when proof exist it was an issue.
Created 01-02-2018
at 09:20 PM
by DealorDie
in
Other
(5)
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flagged my account for what they deemed "unnatural activity," but they could not explain to me what this activity was or why their security flagged it. Additionally, due to this flagging, they would no longer allow me to receive my cashback electronically (through Paypal, for example) and would only send me paper
checks. When I inquired about these problems, all they would tell me was that this problem happened and there was no way to ever resolve in. I had to either accept paper checks from henceforth or no longer be a member. They stated that their terms and conditions covered this, but when I asked where the relevant passage in the T&C was, they ignored me. I couldn't find it. I complained about their lack of transparency and stated that I might have to look into whether or not this was a legal issue, and they promptly closed my account and will not respond other than to tell me that I have to write a letter to their legal department, at which point they'd get back to me within 30 days. So, I am left not knowing what this unnatural activity was or whether or not it poses a threat to my system. This company just isn't worth the headaches, especially when there are other companies out there doing the same thing. I'm sure it's no coincidence that I had over $75 in pending payouts. Who knows if that will come through or not.
flagged my account for what they deemed "unnatural activity," but they could not explain to me what this activity was or why their security flagged it. Additionally, due to this flagging, they would no longer allow me to receive my cashback electronically (through Paypal, for example) and would only send me paper checks. .....
flagged my account for what they deemed "unnatural activity," but they could not explain to me what this activity was or why their security flagged it. Additionally, due to this flagging, they would no longer allow me to receive my cashback electronically (through Paypal, for example) and would only send me paper
checks. When I inquired about these problems, all they would tell me was that this problem happened and there was no way to ever resolve in. I had to either accept paper checks from henceforth or no longer be a member. They stated that their terms and conditions covered this, but when I asked where the relevant passage in the T&C was, they ignored me. I couldn't find it. I complained about their lack of transparency and stated that I might have to look into whether or not this was a legal issue, and they promptly closed my account and will not respond other than to tell me that I have to write a letter to their legal department, at which point they'd get back to me within 30 days. So, I am left not knowing what this unnatural activity was or whether or not it poses a threat to my system. This company just isn't worth the headaches, especially when there are other companies out there doing the same thing. I'm sure it's no coincidence that I had over $75 in pending payouts. Who knows if that will come through or not.
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Literally the worst customer service of any company I've ever dealt with. Makes sprint customer service seem amazing in comparison, and that's saying a lot.
I told them that instead of blatantly asking me to close my account, (or forcefully as you can see if I didn't response), i'd rather they just did their job and answered my questions. We'll see, but I have a feeling they're going to just close my account instead.
"We've been in business for over 15 years now and have tens of millions of happy, enthusiastic and loyal urlhasbeenblocked members, so to hear that we've let you down is not normal for us. We care immensely about our members, so much so that if we're not living up to their standards, we'd rather part ways than to let them down. In reading your note, it seems that we've hit this point and have lost your confidence as a site. While we certainly understand that this situation is no fun for you, please know being the source of your frustration is equally no fun for us. At this point, does it make sense for us to just close your account and issue you a final payment for your $x.xx in pending cash back? This is usually a thirty-day process, but if you'd like, based on your note, I can escalate this to our Chief Financial Officer so that we can try to get a final payment processed within the next 48 hours. Since the last thing we want to do is continue to frustrate you, if I do not hear back from you by this time tomorrow, I will move forward with getting this final payment out.
Michaela S.
Vice President of Customer Satisfaction
urlhasbeenblocked Team Member since 2015
urlhasbeenblocked shareholder since 2016"
Michaela S. definitely does NOT address issues or questions. Im in the top 1% also...
The customer 'success' reps are thorough, thoughtful, and professional. Michaela S, However, is the VP...she is not 'customer success.'
In regards to the post above (by pocketsw) my action was believing that the 50 off would actually work this time, and making a purchase that I would NEVER have made had I not been promised a 50 discount.