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Coupon Cabin Warning

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I'm not sure if Deal Talk is the right forum for this so if not please move it.

I wanted to warn other SD'ers about Coupon Cabin. I accepted a $2 bonus for buying a meal at Panda Express. On the page it did not show as a "limited time offer" when I accepted it. I confirmed by taking a screen shot. I realized it was limited when I tried to get a $25 off $25 Amazon offer and it showed I needed to wait until 1/10/18. I checked the page for the $2 Panda Bonus and saw it now said "Limited time offer". I contacted Coupon Cabin and asked for it to be reversed and forfeited. They wouldn't consider the error, the screen shot and simply said no.

I replied I was going to file a report and they closed my account, accused me of being a bully and threatening them. I replied with a much longer, polite message and fully explained the situation thinking maybe they don't realize the issue. I read my message twice and there was no language a child couldn't read. I received a reply simply saying if I use profanity again my account would be closed.

Upset I replied and pointed out I never used profanity. It was clear they realized that when I said i was filing a report it wasn't a threat nor was I bullying as i wasn't expecting them to change their mind. By saying I was profane it was a way to show I was in violation of their Terms. I wrote another long nice email even apologizing for saying if file a report with a fake agency. Yes the agency I named was fake.

They simply said they were parting ways and how do I want the cash back. I replied in a check and gave my address. Today they sent a amazon gift card by email.

I kept saying I want to drop this but after being accused of being a bully (which I wasn't), threatening them (which I didn't), falsely told I'm using profanity, and being sent a gift card verses check I decided to actually file a BBB report and post here. I read their terms of service and they actually violated the terms by cancelling my account for simply saying I'm filing a complaint. It states I can have an account closed for threatening them in order to gain or be paid which I didn't, use of profanity which I didn't, or fraud which I didn't.

All this because I asked for help over a $2 bonus and when not listened to I said I was filing a complaint.

Lesson to all of you on SD. Do NOT question any cash back issues nor file a complaint against Coupon Cabin as they will retailiate against you. If anyone thinks I'm not being honest message me and I'll send the messages to you. That way you can see how ridiculous it was.

And I know a private company can take this type of action but it is not in the terms of service. They are bound by it as much as I am.

Good luck to everyone and be careful when using Coupon Cabin as they do NOT have helpful customer service and will cancel an account over a $2 issue when proof exist it was an issue.
Created 01-02-2018 at 09:20 PM by DealorDie
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Joined Oct 2012
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#2
Thanks for the heads up.
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#3
Your welcome. I was afraid people would think I was being a bully by posting this but felt it was important for the community at large to know. Today they got back after sending a gift card verses check and said there's nothing they can do.
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#4
Was the gc for the same amount?
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#5
This company really is the worst. I'd steer clear of this company due to transparency issues. They

flagged my account for what they deemed "unnatural activity," but they could not explain to me what this activity was or why their security flagged it. Additionally, due to this flagging, they would no longer allow me to receive my cashback electronically (through Paypal, for example) and would only send me paper
checks. When I inquired about these problems, all they would tell me was that this problem happened and there was no way to ever resolve in. I had to either accept paper checks from henceforth or no longer be a member. They stated that their terms and conditions covered this, but when I asked where the relevant passage in the T&C was, they ignored me. I couldn't find it. I complained about their lack of transparency and stated that I might have to look into whether or not this was a legal issue, and they promptly closed my account and will not respond other than to tell me that I have to write a letter to their legal department, at which point they'd get back to me within 30 days. So, I am left not knowing what this unnatural activity was or whether or not it poses a threat to my system. This company just isn't worth the headaches, especially when there are other companies out there doing the same thing. I'm sure it's no coincidence that I had over $75 in pending payouts. Who knows if that will come through or not.
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#6
I am having huge issues with coupon cabin too. I had well over $100 in my account, I would refer everyone to use CC. and then suddenly they closed my account and accused me of fraud, said I severely violated their terms of use but would not tell me how. i assume its b/c i logged into my gf's account at my house as well, but we don't even live together and she has her own account. but somehow this was fraud according to CC. they won't even hear you out they just say your account is closed and they take all the money that was in your account. Never in my life have i been so insulted or treated this way by any company. It's not even the money, it's the principle at this point. To treat a loyal customer like this, who had been nothing but free advertising for them, is just shocking. Meanwhile their customer service is non existent, just one person that emails you copy and paste answers in the rudest way possible. I have heard they even threaten lawsuits against you. Clearly their "security" system is not very accurate yet to them you are not just guilty until proven innocent, you are GUILTY WITHOUT even the chance to prove innocence!
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Last edited by ThisIsEduardo January 21, 2019 at 04:13 PM.
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#7
Quote from megamawax
:
This company really is the worst. I'd steer clear of this company due to transparency issues. They

flagged my account for what they deemed "unnatural activity," but they could not explain to me what this activity was or why their security flagged it. Additionally, due to this flagging, they would no longer allow me to receive my cashback electronically (through Paypal, for example) and would only send me paper checks. .....
Same thing happened to me. Haven't got a clue why. I originally thought it may be a website glitch so, I wrote to them about this supposed "unnatural activity" and they could not reveal the particulars. So now, they won't pay the cash back I earn with a gift card over at Amazon but, only by a paper check mailed to me. Not such a big deal but still, what was my crime so that I may repent and come back into the light. heh heh. And, why all the cloak a dagger about not telling me what it was I did wrong? Mystery.
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Last edited by ConfusedbyThis January 28, 2019 at 03:20 PM.
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#8
Quote from megamawax
:
This company really is the worst. I'd steer clear of this company due to transparency issues. They

flagged my account for what they deemed "unnatural activity," but they could not explain to me what this activity was or why their security flagged it. Additionally, due to this flagging, they would no longer allow me to receive my cashback electronically (through Paypal, for example) and would only send me paper
checks. When I inquired about these problems, all they would tell me was that this problem happened and there was no way to ever resolve in. I had to either accept paper checks from henceforth or no longer be a member. They stated that their terms and conditions covered this, but when I asked where the relevant passage in the T&C was, they ignored me. I couldn't find it. I complained about their lack of transparency and stated that I might have to look into whether or not this was a legal issue, and they promptly closed my account and will not respond other than to tell me that I have to write a letter to their legal department, at which point they'd get back to me within 30 days. So, I am left not knowing what this unnatural activity was or whether or not it poses a threat to my system. This company just isn't worth the headaches, especially when there are other companies out there doing the same thing. I'm sure it's no coincidence that I had over $75 in pending payouts. Who knows if that will come through or not.
Same thing happened to me with the paypal issue. They also limited my bonus offer claims to $300 per year instead of the once every 30 days it was before, even though it says nowhere on the website about $300 per year. Are there other sites that do bonus offers like $75 back on $75 that CC does?
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#9
Quote from Chief6075
:
Same thing happened to me with the paypal issue. They also limited my bonus offer claims to $300 per year instead of the once every 30 days it was before, even though it says nowhere on the website about $300 per year. Are there other sites that do bonus offers like $75 back on $75 that CC does?
It use to be $600 per year then they reduced it and then they increased the payout amount which use to be $7 min to $10. I tried logging in to see the status of my account and they have it flagged. I have no idea why. No warning or anything. I have about $100 pending Mad
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#10
Ditto on the "suspicious activity", but I also had a $100/$100 bonus from Sears reversed because of the Sears bankruptcy issues. Now my pending cash is showing negative $100, which seems like if I earn any more $, it will be negated by the -$100. I was never paid from the Sears deal.
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#11
I myself was banned for what they claimed was "use of profanity towards their customer service". Was 100 percent a lie, and when I asked them to show me proof, they were unable to.
Literally the worst customer service of any company I've ever dealt with. Makes sprint customer service seem amazing in comparison, and that's saying a lot.
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Joined Dec 2012
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#12
Yeah I've been a member since April '18, top 1% - $457 cashback. I've had dozens of orders go through just fine, but I just recently had issues with cashback with Walmart. I was only getting like 12-30 cents back when it should have been $1-2+ instead. This Michaela S person really doesn't like answering questions it appears. to the point that they literally just ask me to close my account hah.. what a joke. I told them this was awful customer service.. (still didn't answer my question).

I told them that instead of blatantly asking me to close my account, (or forcefully as you can see if I didn't response), i'd rather they just did their job and answered my questions. We'll see, but I have a feeling they're going to just close my account instead.

"We've been in business for over 15 years now and have tens of millions of happy, enthusiastic and loyal urlhasbeenblocked members, so to hear that we've let you down is not normal for us. We care immensely about our members, so much so that if we're not living up to their standards, we'd rather part ways than to let them down. In reading your note, it seems that we've hit this point and have lost your confidence as a site. While we certainly understand that this situation is no fun for you, please know being the source of your frustration is equally no fun for us. At this point, does it make sense for us to just close your account and issue you a final payment for your $x.xx in pending cash back? This is usually a thirty-day process, but if you'd like, based on your note, I can escalate this to our Chief Financial Officer so that we can try to get a final payment processed within the next 48 hours. Since the last thing we want to do is continue to frustrate you, if I do not hear back from you by this time tomorrow, I will move forward with getting this final payment out.

Michaela S.
Vice President of Customer Satisfaction
urlhasbeenblocked Team Member since 2015
urlhasbeenblocked shareholder since 2016"
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#13
You are SO right the customer service there is anything but customer service! I also had a bad experience A LOT like yours and many others with the customer service after years of being a good customer. I see on many other complaint sites that many other people have had the same or "like" same bad experiences with this company. There are plenty of other sites out there that are willing to provide A+ customer service to their loyal customers and show them respect and some gratitude for helping them in part stay in business buy not only using their site, but spreading the word to friends and family who did not even know about it. I really regret that I ever did any business with this this company and never will again, nor will I ever recommend that anyone I know support it either.
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Last edited by Spideymom March 14, 2019 at 08:48 AM. Reason: More info/ clarify
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#14
Always read before purchase: It's rule number one for couponing and LIFE. Rule number 2 is take responsibility for your own actions and quit blaming someone else. Rule number 3 is learn from others' mistakes. Your long-winded rationalization proves that when you don't follow Life Rules 1 and 2 then be prepared for the consequences of your own making.
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Last edited by PocketsW March 28, 2019 at 01:25 AM. Reason: Title needed to b repeated in text
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#15
Yep, just got the exact same email from Michaela S... after only one email about how I was upset my 50 off failed again and wondering what the issue may have been.

Michaela S. definitely does NOT address issues or questions. Im in the top 1% also...

The customer 'success' reps are thorough, thoughtful, and professional. Michaela S, However, is the VP...she is not 'customer success.'

In regards to the post above (by pocketsw) my action was believing that the 50 off would actually work this time, and making a purchase that I would NEVER have made had I not been promised a 50 discount.
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