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Joined Dec 2013
L2: Beginner
145 Posts
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#2
Meh on the free shipping charge - their stuff is not exactly cheap, so hitting the $50 threshold isn't too tough.

As far as the lifetime guarantee, the wording is clear that if you take care of your garments, they will take care of you. Its a shame they had to change the policy just because of a small percentage of customers who abused the policy, but good for them for making the tough choice and calling out that group of abusers in the process.
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