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FreedomPOP strikes again with fees

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Email I just received (log in and RE downgrade your account, or we'll start charging you)

Good news, you qualify for FreedomPop's Pro 500 MB plan which includes your current 500 MB of high speed data PLUS our new VIP customer service and data rollover. Your account will be upgraded to the Pro 500 plan at your next billing cycle at which point your new plan price will be just $3.99/month.

If you would prefer to keep your existing Basic plan, please use the following link and make selection to continue with existing plan:
my.freedompop.com/sprint-plan

Note: If you have multiple accounts, please make sure you are logged-in the correct account. You are required to do this step for each account.

- FreedomPop Support
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Created 05-28-2019 at 07:18 PM by jason559
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Joined Jun 2010
L4: Apprentice
> bubble2 473 Posts
252 Reputation
force41
06-03-2019 at 05:39 AM.
06-03-2019 at 05:39 AM.
This was an important PSA for me. When I logged in, I found that my plan had already been automatically changed to $3.99 / months. I think many other FP users need to log in to their account right away and check whether they have been bumped into this premium plan, unbeknownst to them.

My notification email went to my spam folder. I'm using the following link to downgrade:
https://my.freedompop.com/sprint-plan

HTH
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Joined Jan 2007
L6: Expert
> bubble2 1,364 Posts
4,503 Reputation
lc0002
06-03-2019 at 09:00 AM.
06-03-2019 at 09:00 AM.
Quote from force41 :
This was an important PSA for me. When I logged in, I found that my plan had already been automatically changed to $3.99 / months. I think many other FP users need to log in to their account right away and check whether they have been bumped into this premium plan, unbeknownst to them.

My notification email went to my spam folder. I'm using the following link to downgrade:
https://my.freedompop.com/sprint-plan

HTH
I didn't receive this email (double-checked my junk folder) but the above link gave me the same message. Just to be safe, I clicked the button to keep the basic plan. Thanks.
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Joined Aug 2005
L7: Teacher
> bubble2 2,092 Posts
865 Reputation
stettin
06-05-2019 at 09:54 AM.
06-05-2019 at 09:54 AM.
Quote from lc0002 :
I didn't receive this email (double-checked my junk folder) but the above link gave me the same message. Just to be safe, I clicked the button to keep the basic plan. Thanks.
I didn't get the email either, but I took a screenshot of the confirmation page in the link saying I was keeping the free plan. I tried on my other 2 accounts, but those are the LTE Sims AT&T. Based on the link, looks like just Sprint phones are affected for now. Thumbs down for shady FP shenanigans.

Sadly you can't use a virtual CC to avoid overcharging.
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Joined Jun 2014
L6: Expert
> bubble2 1,132 Posts
732 Reputation
elitesoldier
06-05-2019 at 10:31 AM.
06-05-2019 at 10:31 AM.
No e-mail here either but my plan was at the 3.99/month. I logged into my account and used that link to downgrade it back to the free plan.
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Joined Jan 2018
L7: Teacher
> bubble2 2,888 Posts
717 Reputation
shinyraindrops
06-05-2019 at 12:29 PM.
06-05-2019 at 12:29 PM.
I checked my accounts, none of them had this happen. Are you guys doing something special to make it happen like going over your allocation?
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Joined Dec 2006
L5: Journeyman
> bubble2 921 Posts
155 Reputation
avatarx
06-05-2019 at 07:56 PM.
06-05-2019 at 07:56 PM.
I never got the e-mail but my plan was automatically upgraded to the $3.99 per month plan. I went to https://my.freedompop.com/sprint-plan and downgraded back to the free plan.
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Joined Jun 2013
L4: Apprentice
> bubble2 366 Posts
68 Reputation
leon_id
06-06-2019 at 12:24 PM.
06-06-2019 at 12:24 PM.
suddenly on couple accounts, and I checked them yesterday
Quote :
Why Pay More? Phone 750mb
Why Pay More?

Talk 200 minutes
Text 500 text messages
Data 750 MB
Additional Data US$0.020 / MB
Currently Active
US$3.99
MONTHLY*
BILLED FREE_TRIAL
Limited Time Offer
Rendered by standard-details.html

To downgrade, click here
downgrading caused $20 top-up charge. I did not have top-up applied on those accounts before nor did I have monthly charges. it was basic 200/200/500 plan
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Last edited by leon_id June 6, 2019 at 12:37 PM.

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Joined Apr 2006
Going broke saving money
> bubble2 1,993 Posts
516 Reputation
helius
06-06-2019 at 01:33 PM.
06-06-2019 at 01:33 PM.
Quote from leon_id :
suddenly on couple accounts, and I checked them yesterday

downgrading caused $20 top-up charge. I did not have top-up applied on those accounts before nor did I have monthly charges. it was basic 200/200/500 plan
Use the link in post #2 to downgrade without paying the $20 charge.
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Joined Jun 2013
L4: Apprentice
> bubble2 366 Posts
68 Reputation
leon_id
06-06-2019 at 04:57 PM.
06-06-2019 at 04:57 PM.
Quote from helius :
Use the link in post #2 to downgrade without paying the $20 charge.
Thanks, I'm expecting my other fp account to be 'upgraded" soon, I'll see if this is gonna help to avoid top-up charge which I doubt

with this unwanted "upgrade"/"free trial" I had one account limit bumped to 1200Mb and another to 850Mb, but the trial says 750. go figure.
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Joined Nov 2012
L6: Expert
> bubble2 1,021 Posts
274 Reputation
gti
06-07-2019 at 12:18 PM.
06-07-2019 at 12:18 PM.
These crap will all change very soon.
Ting brought Freedompop's Sprint accounts .... that means you. And they will not do Freemium plan any more ... confirmed by their employee.
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Joined Mar 2015
VMC
> bubble2 15 Posts
18 Reputation
VinceVinnyMac
06-11-2019 at 08:46 PM.
06-11-2019 at 08:46 PM.
I had many mobile devices with FP for various low data use applications over the years and there is no consistency with this automatic plan change none of us asked for. Most of my accounts received this change on June 1st while some had this exciting new plan added by the system in early to mid May and were about to be charged the new fee before I ultimately canceled all of my devices and closed the accounts when I noticed what happened. Only 2 accounts out of the many I had received the email notification while all the others did not. In reviewing my accounts it affected all Sprint device types including FP purchased phones, USB modems, LTE modem/router combos, wifi hotspots, and BYOD devices. Even several of my older devices which have been dormant for some time received the new plan. What's even more confusing was a small number of my Sprint devices did not have the plan added even though they were activated at the same time as devices of the same model which did receive the new plan and were for some reason still showing active on the free plan @ $0.00/month with an upcoming payment of $0 due.
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Joined Aug 2011
L10: Grand Master
> bubble2 7,601 Posts
2,081 Reputation
johnnyblades
06-11-2019 at 09:07 PM.
06-11-2019 at 09:07 PM.
is this just the sprint plans? my accounts are all gsm and none of them have been "upgraded"
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Joined Mar 2015
VMC
> bubble2 15 Posts
18 Reputation
VinceVinnyMac
06-11-2019 at 09:18 PM.
06-11-2019 at 09:18 PM.
Quote from johnnyblades :
is this just the sprint plans? my accounts are all gsm and none of them have been "upgraded"
This appears to affect Sprint devices at this time, not the FP domestic SIM card using AT&T.
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Joined Jan 2018
L7: Teacher
> bubble2 2,888 Posts
717 Reputation
shinyraindrops
06-11-2019 at 09:22 PM.
06-11-2019 at 09:22 PM.
Quote from johnnyblades :
is this just the sprint plans? my accounts are all gsm and none of them have been "upgraded"
Freedompop as we know it is done. There is no more FP. The GSM accounts have been sold to Red Pocket.

"Prepaid wireless provider STS Media said on Friday it has agreed to sell its FreedomPop brand to Red Pocket Mobile"

https://www.reuters.com/article/u...SKCN1T810T
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