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Edited February 3, 2020
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It really doesn't matter how long it takes to charge your phone since you can bring the battery pack with you, and it's not gonna be any slower if your phone is above 60 percent anyways.
But there's a big difference between a device getting 90% of rated capacity due to efficiency losses, and a device getting 40% because they use dummy cells filled with sand [wp.com] or no cells at all.
16,000/8=2,000
20,000/8=2,500
27,200/8=3,400
Those are all standard capacities for 18650 cells. So as the representative said, they didn't have to make it heavier, so why would they?
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It really doesn't matter how long it takes to charge your phone since you can bring the battery pack with you, and it's not gonna be any slower if your phone is above 60 percent anyways.
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Yikes.