Anker PowerCore Essential 20000 PD 20000mAh Portable Charger USB-C Power Bank

Does anyone else think Anker's quality control has gone downhill? I bought this one last time it was posted about a week ago and it will only charge up to 4 dots around the circle (I think there are 10). Still need to reach out to Anker for a replacement.

I ordered another smaller charger a few months back and the port was either really loose or defective. The cable needed to be in just right (had to prop it up on something) to get it to charge. They sent me a replacement, same thing. Third one came and seemed better at first, but a couple weeks later did the same thing. Got frustrated with it even though customer service is great and decided to just chalk it up as a loss.

Did I just get extremely unlucky twice in a row or are other people having similar issues? I have other Anker chargers that are 3+ years old and are excellent.

Edit: After reading some reviews it looks like my issue might be because I don't have a USB-C PD charger. Everyone in my household has iPhone's so no need for USB-C chargers. I just bought an micro-USB to USB-C adapter as that works fine for a wireless charger I have. Apparently an adapter doesn't work for this. I'll pick up a charger before reaching out to customer support. A little annoying as this means I have to carry around another charger to charge this thing, but I guess you live and learn.

Edit 2: I'm an absolute moron and apparently it only has 4 LED's unlike all other previous products which had LED's going all the way around the circle. Feel free to shame me!

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Quote from STEVESKI : Does anyone else think Anker's quality control has gone downhill? I bought this one last time it was posted about a week ago and it will only charge up to 4 dots around the circle (I think there are 10). Still need to reach out to Anker for a replacement. I ordered another smaller charger a few months back and the port was either really loose or defective. The cable needed to be in just right (had to prop it up on something) to get it to charge. They sent me a replacement, same thing. Third one came and seemed better at first, but a couple weeks later did the same thing. Got frustrated with it even though customer service is great and decided to just chalk it up as a loss. Did I just get extremely unlucky twice in a row or are other people having similar issues?

neither..

Did you look at the instructions booklet that has 2 pages? It clearly shows there, and I believe on the product page on Amazon, that the charging indicator has four LEDs.

Not sure what would lead you to think there were ten..

I bought two of the 10,000 mAh version when they were on sale and they are great. the plastic finish has a slight texture to it, I prefer that rather than the cold uncomfortable metal of the Samsung 10,000 model for example. the Anker is also more compact and comes with a nice microfiber drawstring bag.

you don't need a PD charger to charge it either, my S10+ wall plug works just fine.

considering the (prior deal) $15 cost of the 10,000, I wouldn't say this is the best deal ever but it's not bad either.

Quote from STEVESKI : Does anyone else think Anker's quality control has gone downhill? I bought this one last time it was posted about a week ago and it will only charge up to 4 dots around the circle (I think there are 10). Still need to reach out to Anker for a replacement. I ordered another smaller charger a few months back and the port was either really loose or defective. The cable needed to be in just right (had to prop it up on something) to get it to charge. They sent me a replacement, same thing. Third one came and seemed better at first, but a couple weeks later did the same thing. Got frustrated with it even though customer service is great and decided to just chalk it up as a loss. Did I just get extremely unlucky twice in a row or are other people having similar issues? I have other Anker chargers that are 3+ years old and are excellent. Edit: After reading some reviews it looks like my issue might be because I don't have a USB-C PD charger. Everyone in my household has iPhone's so no need for USB-C chargers. I just bought an micro-USB to USB-C adapter as that works fine for a wireless charger I have. Apparently an adapter doesn't work for this. I'll pick up a charger before reaching out to customer support. A little annoying as this means I have to carry around another charger to charge this thing, but I guess you live and learn.

There are only four dots, not 10 like some of the older models. I thought my non-USB PD charger was an issue, but it wasn't, it only has four LEDs to show charge levels.

Quote from JakeW3302 : neither.. Did you look at the instructions booklet that has 2 pages? It clearly shows there, and I believe on the product page on Amazon, that the charging indicator has four LEDs. Not sure what would lead you to think there were ten..

God I'm an idiot. I just assumed it was like every other 5+ Anker charger that had LED's that went all the way around the circle. I'll leave my post up so everyone can shame me.

Remember you need a usb-c cable to charge this.

Quote from STEVESKI : God I'm an idiot. I just assumed it was like every other 5+ Anker charger that had LED's that went all the way around the circle. I'll leave my post up so everyone can shame me.

Ha ha. Everyone makes mistakes.. it charges fine with any USB c charger. Accepts upto 18w input.

Does this come with a wall plug?

Quote from jideryg : Does this come with a wall plug?

It literally says "charger not included"

Man, I very recently purchased the same version without the USB quick charging for about $5 less during a deal. Debating if I need a third one of these or should I consider returning the other...

Quote from danmtz : It literally says "charger not included"

Thanks, no need to be rude about it.

Quote from diablo2184 : Subscribed for comments regarding the above comment and experiences with this specific model

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Quote from jideryg : Thanks, no need to be rude about it.

Not trying to be, just reading what it says.