Last Edited by funny4life
March 24, 2020
Redpocket shutting off personal MMS in time of crisis - buyer beware
I've been on and off RP a couple times. This is my second time with them for a year plan. I am on a GSMA /ATT network wit them . I have a couple group MMS going with 5-10 people on each and receive a lot (100?) messages a day as a result of the ongoing COVID19 Crisis. Not exaggerating. I'm not running a news outlet or blog.
Last night I stopped receiving or sending MMS, after multiple hours of troubleshooting last night and this morning i got their CS team on chat. They reset my account and resolved the issue, when i asked what the problem was they said i exceed "fair and reasonable" text usage and that they can reset it and resolve it. Their CS hours are 5-9 PST. I am completely dumbfounded how they can just shut off my messages in this time of crisis. we have other no contract providers like MINT currently lifting data restraints and providing unlimited data and on the other hand I have RP shutting down a basic and critical form of communicating.
Buyer beware. you get what you pay for. If it were me doing this over again , id go with that $30 3 month intro Mint offer then pay the normal rate going forward so long as it means they're not going to shut off my MMS because i had a spike in activity.
I'm quite certain Visible is doing the same thing. I've not gotten normal group MMS in almost two weeks. Messages come in hours later or not at all.