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DirecTV customers - Free offers to stay with DirecTV

Scarface97 160 40 September 29, 2005 at 11:52 AM in Mail In Rebate (8) More Direct TV Deals
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Last Edited by Scarface97 June 6, 2008 at 02:48 PM
Update: Emailing them from their website works great. They will call you directly and they will have a written record of your complaint.
You can also call 1-800-824-9081 and at the voice menu say "cancel service".

I called DirecTV to see what counter offers they had in place. I am only a Select Choice customer from 1997 and have a 40 hour Tivo unit, and get free local channels. So my monthly bill after taxes is now $51.

Current deals:
$10 off a month for the next 12 month - no commitment
$100 credit on your bill - no commitment
Free channels for a few months - no commitment
Miscellaneous DVR type of freebies/discounts - normally 2 yr commitment required.

Original posting deals that were going on:
Here is what the rep outlined (they know about the Dish Network special):
  • Upgrade Tivo to 80 hour free, and gives you a $100 rebate on top of that
  • 2 months Premium service free
  • 6 months of Showtime free
  • 3 months of Starz free

Hmmm....decisions, decisions.

Good luck!

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Community Wiki

Last Edited by bgammill July 5, 2015 at 10:43 PM
According to trehutch on 6/19/15, the new number to call is 1-855-407-3110 and the deal code is GREATDEAL1. Aside from the new number/deal code, my script below should still give you the best chance of getting the best deal. Keep in mind that other than a couple of posters, as of May 27th most people have not been able to get the $200 Visa Gift Card.

4/9/15 per 4fit?

-Call 1-800-531-5000
-Get to retentions department
-Confirm you are in retentions department
-Don't bother with their offers and simply request a cancellation 2 weeks out
-Confirm cancellation date
-Wait to receive "We won't you back", "Let us make it right", "blah blah" call or email with special 877-250-4624 number and NEWDEAL1 or NEWDEAL2 code
-If you receive that email, great. Go ahead and call in as soon as you receive it.
-If you DO NOT receive the email in a few days, call the 877-250-4624 number anyway and tell them you received the email
-You may get turned down for "not being in their system" yet
-If that is the case, ask if they can get you added to the system
-No matter what they say, call back in 48 hours or so and try again
-You may still have to haggle with them a bit to get everything listed in this thread ($200 GC, 12 month discounts on package, free 2015 Sunday Ticket Max, 3 months of premium movie channels, all requiring a 12 month commitment (24 months if you elect to receive new equipment)), but they also may just lay it all out there for you from the start
-If all else fails, you can always call the 1-800-531-5000 number back before the date you set and have the cancellation removed and try the whole process again later

Image of the email you may receive after setting a disconnect date:

offered through them calling me FREE NFL ticket 3 mths Ultimate package (if that's what its called) for $5.99 per mth.. All they wanted was an additional 12 mths from me. Told them my contract doesn't expire till march they then said well then you will only have an extra 5 mths to finish it off :-)

1 free hddvr
another $100 hddvr
$120 credit for having existing hbo
6 months premium channels free

HD DVR $99 + $19 shipping
$10 credit per month for 12 months (the guy couldn't get this to go through so ended up doing an upfront credit of $120 to the account)

Not great, but what can you do? After 5 calls, I just wanted to get it overwith.

1 Free HD DVR (the new one with VOD)
2 HD DVR for $99 (the new one with VOD)
3 HD service free for a year
4 Starz, Showtime, Cinemax, HBO free for 6 months
5 Free install
6 $10 off per month for a year

(1) Free HD DVR
(2) Free S&H and Installation
(3) Free year of HD Service
(4) $10 off per month for 12 months
(5) Sports package (FSN, NESN, etc) for $2.99 a month originally $12.99 a month
(6) Starz and Showtime free for 6 months

All promotions came with 2 years more contract.

- 2 Free HD DVR receivers
- Free S&H and Installation
- Free year of HD and DVR service
- $20 off per month for 6 months
- Starz and Showtime free for 6 months
- 2 years commitment

new increase in prices. call for your free credits Smilie
I will call tomorrow! and let you guys know

-$300 Credit
-12 Months DVR Free
-3 Months of Showtime, Encore, & Starz Free
-No Commitment
well, I called the number in the OP (just the regular customer service number?) and said " cancel service" when prompted.

Got to talk to Ann (very friendly and helpful) and all I have to say is DirecTV just won major brownie points in my book. they are willing to offer a lot to keep you as customer.

My new deal:
- $10 HD access - FREE FOR 12 MONTHS
$65.99 Choice Extra Package - 230 channels (ncludes sports pack)
- $20 OFF for 12 months
- $5 OFF for 24 months
FREE STARZ, SHOWTIME FOR 6 MONTHS (do not have to call to cancel. they will roll off)
FREE HBO 3 MONTHS (call after 3 months to cancel)

FREE 2nd HD DVR RECEIVER (waived the technician charge) - requires you sign a new 2 year contract

$47.99 + $6/month (2nd DVR) = $53.99/month

needless to say, I'm staying! thanks OP and DirecTV

Customer of 11 years and never late on my bill. My discounts were ending so I called in to see if I can get my discounts renewed since I truly can not afford the regular price and need a discount to stay with them or else I would need to cancel. They said there are no discounts available at this time. I guess I would need to look to the cable company to get a cheaper basic service.

I would not sign up or change a directv package right now. This week they are supposedly coming out with a 5 tuner DVR and I would hate to be stuck with the old tech by signing up or committing to now. HMC has been out since 2011. Post is pointless.

Customer for 1 year, no late payments. Gave me 1 free HD DVR and 1 HD receiver for $49. Waived the HD service fee for 12 months and gave me $10 off my bill for 12 months.
Made me extend my contract.

10/02/2012directv customer for last 9 years, current bill of approx. $100 per month, do not watch much hbo, etc, or sports. Directv refused to upgrade boxes even though they were broken, without renewal of contract. Got Century link flyer in mail, signed up for 10mbps internet and same number of channels as directv for $96, 1 year contract, getting a $250 amex cad free and a samsung galaxy tablet for free.

10/04/2012DirecTv customer for 14 months (this time, first subscribed about one year after the company started) Called last weekend and I was offered $10 off for (I think) 12 months, 4 months of Showtime and the Red Zone Channel. I was told this was the only offers available at the time. I declined them.

This morning I e-mailed via their website and stated that I'd received a letter from Dish Network (true) and when comparing packages their top tier packages, without premium channels (America's Top 250) found that that package would be $36 less than what I'm paying for the Xtra package from DirecTv. I was sent an e-mail back giving me a phone number and PIN code to call in with.

I just spoke with the rep and she took $15 off for 15 months, $20 off for 12 months and $5 off for 24 months with a one time credit of $25. A total savings (over time) of $610.

She said DirecTv is always willing to work with their customers.

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Each of my first two calls to a DirecTV CMR only got me the "existing customer special": Free upgrade to HD dish w/ free installation, but $199 for a HD DVR. And no specials/credits on programming Some special. Guess I'll have to escalate it to retention and hope they don't call my bluff, 'cause I'd like to keep my account with them.
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Quote from hermanns View Post :
That is a really good deal, I need to call them and try again. I have less than a year left on my current contract (like 7 months). About getting the new DVR with VOD, there is no such thing. Both the HR20 and HR21 get VOD, all it is is a firmware upgrade to allow it. The HR20 is the better of the 2 recievers though, the HR21 is more of a budget model without antenna, and I forget the other diffences.
Sounds like a good deal.
What channel package did you get?
Reply Helpful Comment? 0 0
What is the difference between HR20 and 21? Except for the color of course.
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Quote from highwhey View Post :
What is the difference between HR20 and 21? Except for the color of course.
HR21 runs faster and cooler, but won't accept an OTA antenna.
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I know this is a bit off topic, but I finally canceled my account with DTV. What a breath of fresh air! They roped me into a 2 year contract almost exactly 2 years ago today without even telling me and they would not budge. I had my account on hold for over a year now and I was finally able to cancel today. Awesome!

So for those of you that are wondering - as far as I can tell suspending your account does not extend your agreement.
Reply Helpful Comment? 0 0
Quote from zippycal View Post :
Just got off the phone with direct tv. We were only one year into our contract so we had a full year left but here is the deal we got :

1 Free HD DVR (the new one with VOD)
2 HD DVR for $99 (the new one with VOD)
3 HD service free for a year
4 Starz, Showtime, Cinemax, HBO free for 6 months
5 Free install
6 $10 off per month for a year

We called and the first person we talked to did not want to give us anything. Got switched to a second person who would not give us anything. Finally got a supervisor the third time around and got the above offer. I thought $99 for two HD DVR's was pretty sweet along with all the other discounts I am a happy camper.

Good luck to everyone getting this deal.

So, did you call three times or did this happen on 1 call itself? Did you need to threaten to cancel? I have called retention 3 times and haven't gotten a better deal than 1 HD DVR for 99 and $10 off for 12 months.
Reply Helpful Comment? 0 0
Yes it was all in one phone call. (I was talking to customer service, I never spoke to the retention department) The whole process took over an hour. Yes you absolutely need to threaten to cancel. Tell them that Comcast, Verizon, and Dish network are offering better services for less money. Look at my post and tell them that is what you want. Don't settle for anything less. Ask for supervisors, make several calls, whatever you need to do. Keep plugging away until you get what you want.


Quote from allrebates View Post :
So, did you call three times or did this happen on 1 call itself? Did you need to threaten to cancel? I have called retention 3 times and haven't gotten a better deal than 1 HD DVR for 99 and $10 off for 12 months.
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Wow, in less then five minutes I just got $10/mo off for a year! I've been with them for 10yrs but haven't bothered them all year so it was time to beg again. It goes something like this.
I called 1-800-494-4388 and suffered through some of the stupid voice prompts.
Then I just said "cancel" (old trick) but told the pleasant CSR guy I was just trying to downgrade my HD + package to save money and flustered by the voice menu. He immedieatly offered 5$/mo off but I politely complained about paying for another HD extra $4.99 fee a few months back. Then he doubled down with $10/mo off for a year. I didn't want to push my luck but I was interested in Cinemax and he threw in 3 months free also on top of the instant discount. I thanked him and told him I'd spread the good word about Directv.
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heh....that was one good rep. He got off easy with your measly ten dollar offering. You should have tried for more. What are they going to say? No?
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Last edited by rbreding April 21, 2008 at 08:05 PM.
Just got off the phone with DTV.
on the menu i said 'cancel'
spoke with a nice lady for 10 minutes.
told her that ATT came to my house and offered me a great deal with their UVERSE service.
She knew what I was talking about although I was bluffing regarding the deal I got. and 3 minutes later gave me all that:
free HD for 6 months
$10 off/6 month
1 month for free
free hbo/showtime/encore for 6 months

I hope that helps guys...
Btw, i called at 11:30 Pacific time, so maybe the late hour had a plus ;@)
Over all, i am happy...
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I just got off the phone with retention ... let them know my phone company was offering a bundle package w/Dish Network (which is true) but I wanted to see what I would qualify for as an existing customer.

Here's my offer:
$10/off month for a year
3 months free Starz
6 months free HBO
6 months free Showtime/Cinemax

free DVR (just regular. I don't have HDTV. LOL)
free installation
free shipping & handling

I took the offer Smilie
Reply Helpful Comment? 0 0
I didn't fare as well as some, but this is what I got after 1 hour of negotiating:

2 HD DVR for $99 each after $100 credit x 2
$10 mo credit x 12
3 mos. free Showtime (already have HBO)
Free basic installation
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Haha they let me cancel. Fk'em. LoL.
Reply Helpful Comment? 0 0
Quote from OMGitsFREE View Post :
Haha they let me cancel. Fk'em. LoL.
shake head shake head shake head
Reply Helpful Comment? 0 0
I've been with Directv since 96 and would like to upgrade to HD (I have Verizon Fios for
internet, so that's an option as well). The problem is that I really like the Sunday Ticket.
If they call my bluff and I cancel, would they let me sign up as a "new customer" in, say,
August, and get all of the free stuff that way?

I want to have this figured out before I call.

Thanks in advance.
Reply Helpful Comment? 0 0
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