Bodum allows 30 days for the return of unused products, based on the date the item was originally received by the customer. We offer refunds or replacements of unused merchandise, less a 10% restocking fee and anyassociated shipping charges. Returns and damages caused by misuse or non-household use are not covered within this policy and claim approval ispurely at Bodum's discretion. Items received with broken glass are not considered defective products. Bodum must be notified of any breakage within five business days.