4108-Piece LEGO Technic: Liebherr R 9800 Excavator Building Set EXPIRED

Apparently results are hit or miss with this website. Boxes showing up smashed, poorly packaged. I ordered a movie over a month ago from them and still haven't received it.

i have ordered MANY LEGO sets from here and they come in about a week. mine has all been big sets and all came like new, not smashed or anything.

I have ordered large sets as well. They ship pretty fast from the UK to US, less than a week.

I ordered this last month and they shipped it fast via DHL. I am happy with the set.
But I did read a lot in the post that if there's problem with the order, then result are really hit or miss.

I've ordered this, car transporter, and the bugatti. The boxes all came in immaculate condition and much faster than expected

Got this on the last deal. Mine came in good condition as well as all the other sets i bought from them

I ordered the Porsche 911 RSR and it came in 4 days in perfect condition. However, the packaging is not as good/secure as I typically get from Amazon, so I can see how it can get damaged if mishandled. Overall, I'm happy and would buy from them again.

Quote from a5fung : I ordered the Porsche 911 RSR and it came in 4 days in perfect condition. However, the packaging is not as good/secure as I typically get from Amazon, so I can see how it can get damaged if mishandled. Overall, I'm happy and would buy from them again.

Ya 75 percent of mine show up in great packaging and then some in ok packaging and one or two in skimpy cheap packing. Just depends on the employee I guess.

Quote from a5fung : I ordered the Porsche 911 RSR and it came in 4 days in perfect condition. However, the packaging is not as good/secure as I typically get from Amazon, so I can see how it can get damaged if mishandled. Overall, I'm happy and would buy from them again.

I also ordered the 911 RSR from them. Same experience. Would order again.

Anyone know if there's a way to control it without use of a phone?

I have ordered 3 sets from them. All have come in great condition and in a week or less. All big sets.

I ordered the feraazzatti 3000 and it was all there except the last piece

I ordered the Bugatti, Land Rover Defender and 911 RSR in that respective order. While everything did ship fast and arrive quickly, two of the 3 packages had "issues."

The Bugatti package arrived and looked like it had been sitting in water. The water had soaked through to the LEGO box, as the shipping box was pretty much the same size as the LEGO box. However, all the inside packaging was completely dry. Although it did take a couple weeks of back and forth with their customer service, we ultimately arrived at an acceptable resolution.

The Land Rover Defender box arrived in pristine condition. Nothing to complain about on this one.

The Porsche 911 RSR arrived, and it was clearly repackaged with DHL tape. I'm assuming it was inspected by customs, so I wouldn't count that as a complete negative. However, upon opening the package, the LEGO box itself was clearly smashed in the middle, probably due to the fact they pack them in boxes that are virtually the same size as the LEGO box es themselves. The LEGO box tape was all still intact though. It wasn't damaged to the point where it was worth the hassle having to file a claim with customer service. I figured I could justify it by the savings I got from the deal.

Just thought I'd add in my personal experience with Zavvi. Would I order again? Probably... If the savings was worth it. If they discount the Lamborghini Sian set they just got, I'd order that in a heartbeat.