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expiredcoolchicagoguy posted Mar 10, 2021 10:50 PM

YMMV: AT&T Fiber 1Gbps Existing Users w/ promo price $49.99 from last year - Retention

$50

AT&T Wireless
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For those who got in this deal last year - https://slickdeals.net/f/13892417-at-t-1000mbps-internet-for-40mo-with-12-month-bundle-if-you-have-at-t-ymmv, your promo price is ending now or has already ended.

I was able to call 1-800-331-0500 and spoke to Customer Service, who was able to extend the promotion for another 12-months at $49.99. I only have internet with AT&T, so don't get the discounted $39.99 that requires bundling.

As mentioned in title, it is YMMV. Personally, my promotion ended last weekend and monthly billing jumped to $70 + $10 equipment fee. So, a 60% increase.

I got the order confirmation right away which showed the discounted price valid for 12-months with no contract. My new billing had started two days back, but prorated so I pay less next month.

This includes HBO Max, so another reason to hold onto the promo pricing if possible.

https://www.att.com/internet/attfiber/
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Community Notes
About the Poster
For those who got in this deal last year - https://slickdeals.net/f/13892417-at-t-1000mbps-internet-for-40mo-with-12-month-bundle-if-you-have-at-t-ymmv, your promo price is ending now or has already ended.

I was able to call 1-800-331-0500 and spoke to Customer Service, who was able to extend the promotion for another 12-months at $49.99. I only have internet with AT&T, so don't get the discounted $39.99 that requires bundling.

As mentioned in title, it is YMMV. Personally, my promotion ended last weekend and monthly billing jumped to $70 + $10 equipment fee. So, a 60% increase.

I got the order confirmation right away which showed the discounted price valid for 12-months with no contract. My new billing had started two days back, but prorated so I pay less next month.

This includes HBO Max, so another reason to hold onto the promo pricing if possible.

https://www.att.com/internet/attfiber/

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146 Comments

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May 29, 2021 3:53 AM
5.9K Comments
Joined Dec 2008
bluetrepMay 29, 2021 3:53 AM
5.9K Comments
not my issue. my friends in another community have same issue. just give you one example, pan.baidu.com. may works at day, never at night. works perfectly on google fiber

Quote from ToddlerTN :
That sounds like your own issue. I'm in IT and I've never seen that. What sites are blocked for you?
Jun 4, 2021 8:54 PM
59 Comments
Joined Mar 2011
bshock13Jun 4, 2021 8:54 PM
59 Comments
Just called retention and got the $20 off for 12 months offer extended. This is for SF bay area.
Jun 6, 2021 2:21 AM
200 Comments
Joined Apr 2009
LyrradJun 6, 2021 2:21 AM
200 Comments
My discount was set to expire next month.

I tried calling customer service (not retention) yesterday and wasn't able to get it extended. I started a chat from from AT&T's Facebook page and I was able to extend the $20/month for a year from today.

My address has a lot of competition, with two other 1 Gig symmetrical services available, plus Comcast's 1200 Mbps download speed.
Jun 8, 2021 5:09 PM
1.4K Comments
Joined Aug 2004
yourlefthandJun 8, 2021 5:09 PM
1.4K Comments
I tried chat via the myAT&T app and they said I was going to get $20 off a month but it never applied. I spoke to two people who claimed that I could only get a discount if I switched my cell service. I asked for retention and ended up getting $30 off a month for another year.
Jun 13, 2021 6:21 PM
200 Comments
Joined Apr 2009
LyrradJun 13, 2021 6:21 PM
200 Comments
Quote from Lyrrad :
I started a chat from from AT&T's Facebook page and I was able to extend the $20/month for a year from today.
Looking at my bill, they seem to have added an extra promotion. I have two promotions applied: One extends the $49.99 price for another year, and another takes $20 off a month for a year, so my cost is now $29.99 a month plus $10 rental, $20 less than before.
Jun 18, 2021 9:29 PM
13 Comments
Joined Jan 2020
Alumni20Jun 18, 2021 9:29 PM
13 Comments
I called the Loyalty Department and asked if there are any promotions available for my Internet 1000 plan because mine is expiring this month. The rep offered to continue my $20 off for 12 months and also waive my equipment fee (no expiration date). From the way it sounded, this $10 off ongoing equipment fee promotion started this month. Previously, I was paying $39.99 (bundled) + $10 equipment fee and now will pay $39.99 with no equipment fee. Wish I could've gotten the $30 off promo that some have gotten and possibly lowered my price to $29.99 but haven't read of that happening yet. Thanks OP for starting this thread!
Jun 19, 2021 2:39 PM
185 Comments
Joined Jan 2005
scanchainJun 19, 2021 2:39 PM
185 Comments
Thanks OP. I used Facebook messenger and reduced my bill from $70 back to $50 for another year.

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Jun 19, 2021 2:58 PM
944 Comments
Joined Oct 2020
jcnixJun 19, 2021 2:58 PM
944 Comments
Quote from bluetrep :
not my issue. my friends in another community have same issue. just give you one example, pan.baidu.com. may works at day, never at night. works perfectly on google fiber
Yes, there's definitely an issue with using ATT Fiber to connect to sites in China. It's not DNS, and it doesn't seem to be affecting any other ISP. Either an issue with the last AT&T hop before hitting the Chinese networks, or the GFW is blocking the ATT source IPs.

https://www.reddit.com/r/ATT/comm..._backbones
Jun 19, 2021 3:57 PM
5.9K Comments
Joined Dec 2008
bluetrepJun 19, 2021 3:57 PM
5.9K Comments
I called ATT, they asked me to pay them to fix it on my gateway and home network LMAO

Quote from jcnix :
Yes, there's definitely an issue with using ATT Fiber to connect to sites in China. It's not DNS, and it doesn't seem to be affecting any other ISP. Either an issue with the last AT&T hop before hitting the Chinese networks, or the GFW is blocking the ATT source IPs.

https://www.reddit.com/r/ATT/comm..._backbones
Jun 19, 2021 9:06 PM
88 Comments
Joined Nov 2019
EfficientGame3371Jun 19, 2021 9:06 PM
88 Comments
I was able to renew my $20 off per month by sliding into @ATTHelp's DMs on Twitter.
Jul 15, 2021 1:19 AM
198 Comments
Joined May 2009
kakashisenseiJul 15, 2021 1:19 AM
198 Comments
Thanks for this thread!. Called retentions and csr could only offer $20 off for next month because she said no promotions she could apply. Then I tried facebook messenger and the guy got me $20 off for another year. Seems I get to keep the $20 credit for next month as well. In SF Bay Area.
Jul 25, 2021 6:16 PM
2.5K Comments
Joined Oct 2008
NoSleep007Jul 25, 2021 6:16 PM
2.5K Comments
Bill went up to $80, started with chat than called loyalty department got it down to $49.99, equipment fee wavied. The promo didn't go through so I called back, was able to get $20 off, however they couldn't get me the equipment fee waived even though the last agent claimed to have done it and it was in my account notes (typical att customer service). The agent applied a $120 credit to my account equilivant to $10 a month equipment fee, good enough.
Jul 25, 2021 7:35 PM
2.1K Comments
Joined Jul 2008
nuprotocolJul 25, 2021 7:35 PM
2.1K Comments
At&t also gives Fiber 1000 customers 25% off Unlimited Wireless plans. Not only did I get my Fiber bill down to $45 because of this thread. I also switched from my Verizon 5GB for $55 to ATT Unlimited Plus for $54.

If you want to save on wireless and ATT has good coverage in your area. I would look into their bundle wireless deals with Fiber as well.
Jul 26, 2021 11:54 PM
121 Comments
Joined Apr 2011
jLikeToShopJul 26, 2021 11:54 PM
121 Comments
Thanks! Logged into messenger and FB for the first time in years, but it was worth it! Live chat with a rep worked for $20 off in Raleigh. Just asked politely, no need to threaten to leave/etc. AT&T fiber is great!

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Jul 30, 2021 11:16 PM
692 Comments
Joined Jul 2009
ToddlerTNJul 30, 2021 11:16 PM
692 Comments
Been on FB Messenger chat for an hour, three different specialists so far and I've had no reply for the last 20 minutes. Not sure if my experience is typical, but I'll report back on the eventual outcome. Phone may be better.

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