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expiredcoolchicagoguy posted Mar 10, 2021 10:50 PM
expiredcoolchicagoguy posted Mar 10, 2021 10:50 PM

YMMV: AT&T Fiber 1Gbps Existing Users w/ promo price $49.99 from last year - Retention

$50

AT&T Wireless
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For those who got in this deal last year - https://slickdeals.net/f/13892417-at-t-1000mbps-internet-for-40mo-with-12-month-bundle-if-you-have-at-t-ymmv, your promo price is ending now or has already ended.

I was able to call 1-800-331-0500 and spoke to Customer Service, who was able to extend the promotion for another 12-months at $49.99. I only have internet with AT&T, so don't get the discounted $39.99 that requires bundling.

As mentioned in title, it is YMMV. Personally, my promotion ended last weekend and monthly billing jumped to $70 + $10 equipment fee. So, a 60% increase.

I got the order confirmation right away which showed the discounted price valid for 12-months with no contract. My new billing had started two days back, but prorated so I pay less next month.

This includes HBO Max, so another reason to hold onto the promo pricing if possible.

https://www.att.com/internet/attfiber/
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Community Notes
About the Poster
For those who got in this deal last year - https://slickdeals.net/f/13892417-at-t-1000mbps-internet-for-40mo-with-12-month-bundle-if-you-have-at-t-ymmv, your promo price is ending now or has already ended.

I was able to call 1-800-331-0500 and spoke to Customer Service, who was able to extend the promotion for another 12-months at $49.99. I only have internet with AT&T, so don't get the discounted $39.99 that requires bundling.

As mentioned in title, it is YMMV. Personally, my promotion ended last weekend and monthly billing jumped to $70 + $10 equipment fee. So, a 60% increase.

I got the order confirmation right away which showed the discounted price valid for 12-months with no contract. My new billing had started two days back, but prorated so I pay less next month.

This includes HBO Max, so another reason to hold onto the promo pricing if possible.

https://www.att.com/internet/attfiber/

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Apr 16, 2022 02:20 AM
5,264 Posts
Joined Jun 2015
jtree1Apr 16, 2022 02:20 AM
5,264 Posts
Quote from SFMarc :
Has anyone here been able to get the promo rate extended for another 12 months recently?

I talked to multiple reps but they all said that there are no promo offers available in my account.
Yes, I have gotten $39.99/month with no equipment fee extended for 2 additional 12 month periods. I just contacted them on Twitter and asked about promos or cancelling. It took a few days and being persistent, patient and polite, but in the end they gave me the promos for additional 12 month periods.
Apr 16, 2022 03:50 AM
163 Posts
Joined Nov 2013
hydmanApr 16, 2022 03:50 AM
163 Posts
Quote from jtree1 :
Yes, I have gotten $39.99/month with no equipment fee extended for 2 additional 12 month periods. I just contacted them on Twitter and asked about promos or cancelling. It took a few days and being persistent, patient and polite, but in the end they gave me the promos for additional 12 month periods.
Could you please share the twitter handle that you used for this? @ATT or another one?
Apr 16, 2022 03:58 AM
1,853 Posts
Joined Jun 2003
69ragtopApr 16, 2022 03:58 AM
1,853 Posts
Quote from SFMarc :
Has anyone here been able to get the promo rate extended for another 12 months recently?

I talked to multiple reps but they all said that there are no promo offers available in my account.
My discounts expired a month ago. No luck on any reduced pricing. Did get $200 gift card to offset it for several months now that it is $80/month. No commitment so I can still cancel or ask for better pricing if they offer it to new customers.

Edit: Signed up March 2020. In March 2021, when discounts expired, I called and had no issues getting a second year at the same low price.
Apr 16, 2022 04:09 AM
67 Posts
Joined Dec 2013
V3DApr 16, 2022 04:09 AM
67 Posts
Quote from coolchicagoguy :
Unlike cable modem, you cannot supply your own for Fiber, at least for AT&T AFAIK. So, either we need a promo for equipment fee off or it is $10/month.
I mean you can, nothing about fiber makes you have to use AT&T's hardware, it's just AT&T uses 802.1x to block other devices from connecting directly, so officially you can't, technically there are multiple workarounds but officially you need their hardware.
Apr 16, 2022 05:14 AM
5,264 Posts
Joined Jun 2015
jtree1Apr 16, 2022 05:14 AM
5,264 Posts
Quote from hydman :
Could you please share the twitter handle that you used for this? @ATT or another one?
I send AT&T DM's to https://twitter.com/ATTHelp
Apr 16, 2022 06:20 PM
163 Posts
Joined Nov 2013
hydmanApr 16, 2022 06:20 PM
163 Posts
Quote from jtree1 :
I send AT&T DM's to https://twitter.com/ATTHelp
Thank you so much for taking the time to respond. I really appreciate it.
May 07, 2022 10:28 PM
36 Posts
Joined Nov 2014
DeNiallMay 07, 2022 10:28 PM
36 Posts
Quote from dorkytom :
Thanks, i just did this, so as of today Sunday October 10th its still working, I hate calling, so i went to facebook and messaged them https://www.facebook.com/ATT/. If your like me i dont always know what to say so this is the message I sent them:

"Hello i have att fiber and would like to see if you have any retention promotions available. I do not want to add on any services or bundle, im only interested in internet. "

Att auto replies with a link then that you click on and sign into to verify your account. About 20 minutes later someone messaged me back.

"Hi, here to help! I am the agent in charge of your case. I understand you want us to check into the offers available in your account to reduce your bill, is that correct? - LeydyG Social Media Specialist"

They offered me this

"I am reviewing your account and I see you have Internet 50Mbps for $75.00 monthly, and a discount of $20.00 ongoing which makes your bill $55.00 per month. I see that fiber is now available at your address, so at the moment we have two options: we can upgrade your speed from 50Mbps to 1000Mbps (Unlimited internet) for the same price monthly, or you can stay with the same speed and receive a discount of $10.00 for 12 months, which would make your bill $45.00 + taxes and fees monthly. What option would work better for you? - LeydyG Social Media Specialist"

I let them know i wanted the 1000mbps, and they took care of it, after having them sign up they came back again and clarified its actually $50. They also mentioned they did not require any home visits, everything is handled remotely.

"Thank you for your time. The upgrade was processed successfully! You will receive an email confirmation with the changes. I was able to get you a rate of $50.00 monthly for speed 1000mbps. This change does not need professional installation and speed will be updated soon. Modem may reset itself to complete the update. - LeydyG Social Media Specialist."

I went to att.com website signed in saw the updated plan, and also a link to activiating my free hbo max.

They were a little slow in between responses maybe like 10 minutes between responses but low effort as i just replied back when they got back to me. Overall a nice discount for minimal effort.
This worked for me today. Got rejected several times calling in and FB chat did the job. Thanks for your tip.

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May 07, 2022 11:59 PM
2,113 Posts
Joined Jul 2008
nuprotocolMay 07, 2022 11:59 PM
2,113 Posts
Quote from DeNiall :
This worked for me today. Got rejected several times calling in and FB chat did the job. Thanks for your tip.
Thanks to you and the OP you quoted. used FB Messenger and now will keep my $55/mo for 1GB promotion for another year.
May 11, 2022 02:59 AM
372 Posts
Joined Jun 2007
mingdizzleMay 11, 2022 02:59 AM
372 Posts
Thanks for the tip, I called last year and was able to renew the promo rate on my 1gb internet. This year I tried FB Messenger and was able to get my promo rate renewed plus another $10 discount on top of that.
May 24, 2022 05:32 AM
107 Posts
Joined Sep 2015
SFMarcMay 24, 2022 05:32 AM
107 Posts
FB Messenger worked for me too to renew the $20 discount for another year.
May 27, 2022 12:47 PM
471 Posts
Joined May 2014
brandon33bMay 27, 2022 12:47 PM
471 Posts
FB messenger worked like a charm! So easy thanks. Kept my $49.99 rate.
May 27, 2022 06:00 PM
1,852 Posts
Joined Oct 2006
hpdwMay 27, 2022 06:00 PM
1,852 Posts
Chatted in FB Messenger this morning and got the $20 off promotion/offer renewed for 12 more months. This is my 2nd renewal. Initial offer in 2020 May and renewed in 2021 May.

Atlanta area.
Jun 02, 2022 03:22 PM
112 Posts
Joined Dec 2006
detroittigersJun 02, 2022 03:22 PM
112 Posts
I too used FB messenger and was able to get my promo of $50 / month renewed for another year!
Jun 08, 2022 05:17 PM
59 Posts
Joined Mar 2011
bshock13Jun 08, 2022 05:17 PM
59 Posts
Was only able to get $10 off per mo promo after getting $20 off per mo on 1000mbps for 2 years on FB chat.

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Jun 08, 2022 05:28 PM
2,428 Posts
Joined Jan 2007
ZodiacJun 08, 2022 05:28 PM
2,428 Posts
I've had fiber for about 6 months now...will I be eligible for a discounted rate or do I have to wait a year or get closer to the 12 month period first?

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