Joined Jun 2017
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The Comcast folks have a rewards program based on length of service, requires signup.
August 2, 2021 at
01:08 PM
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Last Edited by slow12s | Staff August 2, 2021 at 02:20 PM
. Haven't figured it out maybe someone can help me out.
https://www.xfinity.com/support/a...ewards-faq
https://www.xfinity.com/support/a...ewards-faq
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https://www.xfinity.com/support/a...ewards-faq
I'm gold and no reward. Maybe they know I hate them?
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Got a $1 movie rental.
Edit: What the person above me posted must have been what happened to me.
Same as a platinum member
I don't tweet, so I took my request to online chat:
Rep: Hello, thank you for contacting Xfinity Support. My name is Natasha.
Me: Hi, Nashasha. I'm trying to correct my status for Xfinity Rewards.
Rep: Hello, Hope you are doing well today.
Me: Thanks.
Me: I've been a continuous customer with Xfinity since June 2007, but the automated system is only recognizing my service since my move in 2014.
Rep: PLease dont worry , we do have all the history of your services
Me: ...and the automated assistant is just sending me in the same endless cycle of submitting a request and receiving the same erroneous tier status.
Me: Cool beans.
Me: Just for completeness, this is what I receive via email: "Thank you for contacting us about your status as an Xfinity Rewards member. After reviewing your request, we found that you are not currently eligible to be a Diamond member. We hope you continue to enjoy rewards as a Gold member of Xfinity Rewards"
Me: And I haven't actually joined Rewards since I figured I should resolve this tier status first.
Rep: I am so sorry for the trouble caused to you and I am seeing the eligibility details of the Xfinity Rewards to helpy ou at best
Rep: To get the Xfinity Reqards , there are the eligibility criteria
Primary users only (non-secondary)
Must be 18 years of age or older
Have at least one of the following Xfinity services:
TV
Voice
Internet (including Internet Essentials customers)
Home
Xfinity Mobile only - customer must have had core services at time of enrollment.
Xfinity ID created for logging into My Account
Me: Thanks. My previous address was [redacted]. I don't know the account number, and I'm not 100% certain that I started service in June 2007 when we moved, but I assume I did.
Me: Yup, got that. I should have been Triple Play all along with Mobile added in the last year or so.
Rep: I appreciate you are providing these details
Me: And, yes, I have been the primary user and account holder all along.
Rep: I appreciate you are giving the details
Me: I never cancelled service and instead initiated a transfer of service to a new address due to the move (locally).
Me: Heck, I still have the same home phone number.
Rep: Thank you for the patience , I really appreciate that
Rep: I have discussed with manager and want to inform you tahat email is stating that account is eligible for Xfinity rewards , then I am sorry we cannot activate it on accoun and now to get the rewards and to find thereaon , you can visit local store and the team will find the reason for this and explain it better
Rep: Or will see what best they can do to helpy ou
Me: Forgive me...still trying to understand your message.
Me: Are you telling me that for some reason I need to got into a local store to resolve this?
Me: They won't have any more access to my complete account history than you do.
Rep: yes , they will have more access of the account then us , we can check your history of billing or account from last 2 years onlya nd the team at store can see all these details from the first day of service start
Me: Wow, so basically you have nothing more than I can see online myself. Yikes!
Rep: I am extremely sorry for this , however if you ahve already received th email that account is eligible for rewards , we wont be able to fix this , since we cannot manually activate this
Me: Hmmm...for all the reasons to need to visit a B&M store, this one takes the cake. So much for convenience...and customer loyalty.
Me: I want to say thanks, but I'm royally confused.
Me: So I guess, have a great day?
Rep: I am really feeling bad that I was unable to help you today , I am extremely sorry Timothy
Rep: If I had an option , I would have definitely done that , hope you understand
Me: Well, thanks for that at least, Natasha. I appreciate your attempt.
Me: I'll leave you to go help someone else. Truly, have a great day.
Wow. So much support. Shame that she started off with a lie right up front: "PLease dont worry , we do have all the history of your services." If only that were the case.
I'm gold
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I'm gold
I'm not sure how they determine who gets what. I am Platinum and have had Xfinity internet and tv service for over 10 years and I've been a Xfinity Mobile customer for 1.5 years.