expiredJuJuFrankenbean | Staff posted Aug 31, 2021 06:20 PM
Item 1 of 5
Item 1 of 5
expiredJuJuFrankenbean | Staff posted Aug 31, 2021 06:20 PM
Marmot Sale: Women's Kodachrome Convertible Pants $30, Alsek Hoody
& More w/ SD Cashback + Free Shipping$63
$180
65% offMarmot
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The damaged item I received is pictured below. It is brand new, never worn, and still has the original tags on it. There is a large hole on the cap that looks like it may have been from one of those anti-theft security devices used in stores that may have been improperly removed, or from someone who was careless and damaged the item.
There are many other great companies to buy similar gear from, such as Mountain Hardwear, Patagonia, and The North Face, who have much better customer support.
I will be reposting this story every time a Marmot offer comes up on SD as a public service announcement, so shoppers here are aware of what could happen to them.
I would expect large companies such as Marmot to monitor social media and sites such as SD. Let's see if they do, and step up to do the right thing in my case.
Buyer beware!
Links to images of the damaged item:
https://ibb.co/bzMcLpG
https://ibb.co/CMG70wz
https://ibb.co/vky9RgS
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The damaged item I received is pictured below. It is brand new, never worn, and still has the original tags on it. There is a large hole on the cap that looks like it may have been from one of those anti-theft security devices used in stores that may have been improperly removed, or from someone who was careless and damaged the item.
There are many other great companies to buy similar gear from, such as Mountain Hardwear, Patagonia, and The North Face, who have much better customer support.
I will be reposting this story every time a Marmot offer comes up on SD as a public service announcement, so shoppers here are aware of what could happen to them.
I would expect large companies such as Marmot to monitor social media and sites such as SD. Let's see if they do, and step up to do the right thing in my case.
Buyer beware!
Links to images of the damaged item:
https://ibb.co/bzMcLpG
https://ibb.co/CMG70wz
https://ibb.co/vky9RgS
I'm not the only person posting about the poor customer service from Marmot. As Nellie32DD pointed out before my post, Marmot has terrible customer service ratings on Trustpilot:
https://www.trustpilot.
In comparison, I've had nothing but stellar customer service from Mountain Hardwear, Patagonia, and The North Face, AND, they have never sent me any damaged items.
Less than 24 hours after I posted about my negative shopping experience with Marmot here on SD, I received a message from someone who supposedly works for them.
The person stated that they wanted to "rectify" my problem. I sent my order # to the person who contacted me, but I have not received any additional messages from them.
I will follow up with updates in this and all future Marmot SD threads if Marmot responds and/or sends me a new, undamaged, identical replacement item, as I requested.
I'm not the only person posting about the poor customer service from Marmot. As Nellie32DD pointed out before my post, Marmot has terrible customer service ratings on Trustpilot:
https://www.trustpilot.
In comparison, I've had nothing but stellar customer service from Mountain Hardwear, Patagonia, and The North Face, AND, they have never sent me any damaged items.
Less than 24 hours after I posted about my negative shopping experience with Marmot here on SD, I received a message from someone who supposedly works for them.
The person stated that they wanted to "rectify" my problem. I sent my order # to the person who contacted me, but I have not received any additional messages from them.
I will follow up with updates in this and all future Marmot SD threads if Marmot responds and/or sends me a new, undamaged, identical replacement item, as I requested.
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