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I had a cable that died after 6 months, 1 out of 20. Ugreen hand this off to amazon by saying
"I'm sorry that sellers are unable to send the replacement by creating a multi-channel fulfillment order based on Amazon's policy.
In this case, based on Amazon's policy for orders fulfilled by Amazon, please contact Amazon customer service for a return and refund directly."
Amazon CSR took a while and after multiple email they finally agree to return this. If its that much hassle.. I wont buy these anymore.
"We will give you one time exception. I'll create a return label that you can use to return the defective charger to send you a new and better one."