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Our community has rated this post as helpful. If you agree, why not thank babalu40
I bought this and it has been a hell of an experience. The shipping box and product box were severely damaged upon arrival, not packaged well at all. Some of the Legos themselves were damaged, I have since been trying to work with their customer service in trying to get this item returned or replaced. They will not replace. They sent me two different return forms that are not prepaid. They then asked me to return it to an address in Poland which I agreed to as long as they paid the shipping. They even asked me to get them a quote which I did via USPS and then they reset the whole process and sent me labels that are not prepaid again. In addition to not being prepaid, the forms contained "Reason for return" code which they auto filled for me as code "1" which means "Item no longer wanted" I repeatedly asked them to change it to "4" which means "Item damaged on arrival". UPS and FedEx scanned those labels and assured me they are no prepaid. They also stated twice that they will send a carrier to pick it up and they never followed through. I received the item on 10/11 and been dealing with this ever since. I started a PayPal dispute process in which they never responded to me through, they only communicated to me through their website. Once I escalated the PayPal dispute, they waited to the last day of PayPal's deadline to send me a useless return form once again and telling PayPal that they are waiting for me to ship the item back. They did change the return code to "4" but the label shipping was still not prepaid. To give you context, the item was $130 and the shipping quote I got was $80 so yeah... I am not paying out of pocket to return this item that was damaged and left at my front door. If I was home, I would have refused delivery. PayPal ended up denying my dispute. Zavvi told them that they are waiting for me to ship the item back and PayPal asked me for the tracking info proving that I shipped it back to Zavvi. Once again, the label was not prepaid, but PayPal did not allow me to provide this info to the dispute, I can only enter tracking info. I called PayPal's customer service twice and was told to expect a call back and never did.
Do with this info as you please. I just wanted to share my experience with you detailing how bad their customer service has been in this case.
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Our community has rated this post as helpful. If you agree, why not thank babalu40
Do with this info as you please. I just wanted to share my experience with you detailing how bad their customer service has been in this case.
Leave a Comment