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The My Best Buy terms are changing PSA (One tier for all members)

4 22 March 28, 2022 at 12:57 AM in Tech & Electronics Get Best Buy coupons
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Last Edited by ebaymerchant March 28, 2022 at 01:22 AM
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First post but just got this in my inbox, thought other would want to know about it:

Dear My Best Buy® member,

Thank you for being a part of My Best Buy. We would like to inform you of the updated Terms and Conditions, including changes to the dispute resolution terms, coming to the My Best Buy program on May 3, 2022 (View updated My Best Buy program Terms here).

In an effort to simplify the program, we will be consolidating the Elite Plus, Elite and My Best Buy tiers into a single tier. On May 3, 2022, My Best Buy members in the Elite and Elite Plus tier will be moved into the standard My Best Buy program*.

We are also updating how points are displayed within the program. My Best Buy members will earn 1% back in rewards on qualifying purchases (0.5 points for every $1 spent) at Best Buy® and Participating Properties.

As a My Best Buy Credit Cardmember, you will earn 5% back* in rewards on qualifying net purchases (2.5 points for every $1 spent) at Best Buy and Participating Properties made with your Card when selecting standard credit. In addition, you will have the exclusive benefit of banking* your points until you're ready to issue a My Best Buy reward certificate. If your preferences are currently set to points-banking, we'll keep the preferences saved for you if your Card account remains open.

Thank you for being a My Best Buy Cardmember. If you have any questions or concerns, please contact us at 1‑888‑BEST BUY (1‑888‑237‑8289).

-The Best Buy Team

https://www.bestbuy.com/site/my-b...t=20378788

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Joined Dec 2012
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> bubble2 1,255 Posts
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doubledownwookie
03-28-2022 at 07:12 AM.
03-28-2022 at 07:12 AM.
So, no more free shipping for Elite members then, eh?
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Joined Jul 2013
L7: Teacher
> bubble2 2,844 Posts
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autosaver
03-28-2022 at 07:12 AM.
03-28-2022 at 07:12 AM.
That's rather odd they're only letting customers have 5 weeks with their tier. If you earned the status, it should at least be honored for the rest of the year.

The worst part is the return policy is dropping from 45 days to 14 days as a result of the changes.
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Joined Nov 2010
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DieGo2SHAE
03-28-2022 at 07:13 AM.
03-28-2022 at 07:13 AM.
Kind of weird that they can just terminate the free shipping not even halfway through the year but im sure its in the ToS somewhere that they can do whatever they want.
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Joined Feb 2019
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JollyVolly
03-28-2022 at 07:13 AM.
03-28-2022 at 07:13 AM.
What do we loose with missing elite categories?

1 additional % or rewards (Minimal)
Same day/Priority shipping (Moderate)
Extended return period (Significant)

Anything else that I can't think of?

Is it due to extended return and people simply above it by returning it at end of 50-60 days period with elite plus for eg, and also possibly getting price match within the return window? So they want to limit it to 14 days for all so most of the return and price match costs were saved for BB?
1
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Last edited by JollyVolly March 28, 2022 at 07:16 AM.
Joined Jan 2009
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LostGrendel
03-28-2022 at 07:17 AM.
03-28-2022 at 07:17 AM.
"In an effort to simplify the program…"

Big load of BS they are giving right there.
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Joined Nov 2015
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> bubble2 332 Posts
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OzJodo
03-28-2022 at 07:17 AM.
03-28-2022 at 07:17 AM.
Quote from JollyVolly :
What do we loose with missing elite categories?

1 additional % or rewards (Minimal)
Same day/Priority shipping (Moderate)
Extended return period (Significant)

Anything else that I can't think of?

Is it due to extended return and people simply above it by returning it at end of 50-60 days period with elite plus for eg, and also possibly getting price match within the return window? So they want to limit it to 14 days for all so most of the return and price match costs were saved for BB?

Additional 1% rewards for Best Buy credit card purchases
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Joined May 2012
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> bubble2 1,864 Posts
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Chemosh013
03-28-2022 at 07:25 AM.
03-28-2022 at 07:25 AM.
In the same boat as everyone here. Elite Plus and used to try and focus on purchases at Best Buy to maintain that status for the free shipping and extended return window. Now I will likely purchase much less at Best Buy and I also find it odd that they didn't just let the year play out. This is similar to GCU where they were just like "hey, we're killing the program.... good luck."
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Joined Nov 2015
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OzJodo
03-28-2022 at 07:25 AM.
03-28-2022 at 07:25 AM.
Quote from csgrad1101 :
Total tech offers some extra stuff like repairs etc which prime does not offer. Whether it's a good value or not depends on your needs I suppose.

And boy prime is up to $139? I remember when it was around $99 and I feel that wasn't super long ago. Is this that inflation they've been talking about.

And Prime offers things like unlimited photo storage, prime video streaming and prime music that TotalTech doesn't either.

Agreed that value depends on your perspective (case in point, I joined TotalTech for a year because it more than paid for itself with the discount I was getting on the extended warranties on the appliance package I bought), but for the average consumer that isn't min/maxing the perks, TotalTech doesn't stack up.

But yeah I'm pessimistic about public uproar turning this decision around. Best we can hope for is they let us run out the year. Though I wonder if they will bring it back after they see sales take a nose dive when consumers like many of us here that might have used Elite Plus membership as a tie breaker (or even put a finger on the scale) between Best Buy and somewhere else end up stopping that practice.

RIP alongside GCU…
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Joined Feb 2010
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turns2stone
03-28-2022 at 08:28 AM.
03-28-2022 at 08:28 AM.
Got this email last night. The way I read it, all of the "good" benefits of Elite, et al are coming to an end.. no more extended returns, exclusive discounts, points multipliers, etc.

Dear My Best Buy® member,

Thank you for being a part of My Best Buy. We would like to inform you of the updated Terms and Conditions, including changes to the dispute resolution terms, coming to the My Best Buy program on May 3, 2022 (View updated My Best Buy program Terms here [bestbuy.com]).

In an effort to simplify the program, we will be consolidating the Elite Plus, Elite and My Best Buy tiers into a single tier. On May 3, 2022, you are moving to the standard My Best Buy program*.

We are also updating how points are displayed within the program. As a My Best Buy member, you will earn 1% back in rewards on qualifying purchases (0.5 points for every $1 spent) at Best Buy® and Participating Properties. If your preferences are set to points banking, we encourage you to self-issue a reward certificate by September 27, 2022. Thereafter, any points remaining in your account will be issued automatically to you on September 28, 2022 with a 60-day rewards expiration.

If you are interested in continuing to bank your points* and having the option to earn 5% back* in rewards (2.5 points per $1 spent) on Best Buy purchases, apply today for the My Best Buy®Credit Card. Plus, for a limited time only as an Elite or Elite Plus member, you can earn a bonus $25 reward certificate* when you're approved for the Card in addition to choosing 10% back* in rewards on your first day of purchases or flexible financing. Offer ends 5/2/22. Apply Now.

Thank you for being a Best Buy customer and a member of My Best Buy. We value and appreciate your business. If you have any questions or concerns, please contact us at 1‑888‑BEST BUY (1‑888‑237‑8289).

-The Best Buy Team



https://www.bestbuy.com/site/my-b...1100050001
1
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Joined Dec 2014
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AkujunkanX
03-28-2022 at 08:32 AM.
03-28-2022 at 08:32 AM.
Interesting.... so essentially no longer offering jack - other than if you have a reward CC.
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Joined May 2010
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RonaldM
03-28-2022 at 08:39 AM.
03-28-2022 at 08:39 AM.
Interesting. I received a similar email, but without the consolidation piece:

Dear My Best Buy® member,

Thank you for being a part of My Best Buy. We would like to inform you of the updated Terms and Conditions, including changes to the dispute resolution terms, coming to the My Best Buy program on May 3, 2022 (View updated My Best Buy program Terms here).

Exclusively for Elite and Elite Plus members, for a limited time only earn a bonus $25 reward certificate* when you're approved for the My Best Buy Credit Card in addition to choosing 10% back* in rewards on your first day of purchases or flexible financing. Offer ends 5/2/22. Apply Now.

We value and appreciate your business. If you have any questions or concerns, please contact us at 1‑888‑BEST BUY (1‑888‑237‑8289).

-The Best Buy Team
Reply
Joined Feb 2010
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turns2stone
03-28-2022 at 08:56 AM.
03-28-2022 at 08:56 AM.
This feels like a blunder to me, especially the part of discontinuing in 5 weeks vs. EOY, so I could at least enjoy the benefits I 'earned' in 2021.

I threw a few purchases at BB late last year (instead of Amazon) to push me past the $3500 for Elite Plus, and I was usually motivated to the the Rewards. But now? Nah BB.. no reason to shop with you.

Quote from JollyVolly :
What do we loose with missing elite categories?

1 additional % or rewards (Minimal)
Same day/Priority shipping (Moderate)
Extended return period (Significant)

Anything else that I can't think of?

Is it due to extended return and people simply above it by returning it at end of 50-60 days period with elite plus for eg, and also possibly getting price match within the return window? So they want to limit it to 14 days for all so most of the return and price match costs were saved for BB?
I thought the points rewards were 0.5 per dollar before you got Elite, and then 1.25 per dollar at Elite Plus? Felt like I accrued points much faster for purchases made after I hit Elite/Elite Plus. Which is a substantial increase in rewards if you're making big purchases.

Usually the extra $100 I could get earn rewards would steer me to BB for major purchases. But not any more.
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Last edited by finzz2dlft March 29, 2022 at 10:04 PM.
Joined May 2015
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> bubble2 486 Posts
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LangTang
03-28-2022 at 10:00 AM.
03-28-2022 at 10:00 AM.
Received this email. Heads up that Best Buy will be consolidating the Elite Plus, Elite and My Best Buy tiers into a single tier.

Dear My Best Buy® member,

Thank you for being a part of My Best Buy. We would like to inform you of the updated Terms and Conditions, including changes to the dispute resolution terms, coming to the My Best Buy program on May 3, 2022 (View updated My Best Buy program Terms here).

In an effort to simplify the program, we will be consolidating the Elite Plus, Elite and My Best Buy tiers into a single tier. On May 3, 2022, you are moving to the standard My Best Buy program*.

We are also updating how points are displayed within the program. As a My Best Buy member, you will earn 1% back in rewards on qualifying purchases (0.5 points for every $1 spent) at Best Buy® and Participating Properties. If your preferences are set to points banking, we encourage you to self-issue a reward certificate by September 27, 2022. Thereafter, any points remaining in your account will be issued automatically to you on September 28, 2022 with a 60-day rewards expiration.

If you are interested in continuing to bank your points* and having the option to earn 5% back* in rewards (2.5 points per $1 spent) on Best Buy purchases, apply today for the My Best Buy® Credit Card. Plus, for a limited time only as an Elite or Elite Plus member, you can earn a bonus $25 reward certificate* when you're approved for the Card in addition to choosing 10% back* in rewards on your first day of purchases or flexible financing. Offer ends 5/2/22. Apply Now.

Thank you for being a Best Buy customer and a member of My Best Buy. We value and appreciate your business. If you have any questions or concerns, please contact us at 1‑888‑BEST BUY (1‑888‑237‑8289).

-The Best Buy Team

https://www.bestbuy.com/site/my-b...=709758195
1
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Last edited by So_kate_lvr March 28, 2022 at 10:05 AM.
Joined Dec 2010
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CheapestGamer
03-28-2022 at 10:31 AM.
03-28-2022 at 10:31 AM.
Quote from ebaymerchant :
While you do not pay for the core My Best Buy program I did make sure to spend $3500 a year (which was kind of a cost) where possible to reach the Elite Plus tier for the Free One Day shipping and 45 day returns and getting 6% back on the Best Buy credit card. Without the benefits or the incentive to hit that annual goal I will likely spend a fraction of that each year at Best Buy.
The only time I ever hit one of the other tiers was when their game trade in program existed and their system allowed you to buy prepaid Visas with the credit. You could "churn" that one bit of credit by buying prepaid credit cards cards until you reached the required "buy in" for each tier.

The only cost was the fees for the prepaid cards.
Quote from unforeseen :
What does this have to do with the Best Buy changes?
I was pointing out that the Best Buy program wasn't the only one that has instituted changes recently. I honestly preferred the Gamestop one since everything at Best Buy is an MSRP-a-thon to me and it takes forever to get even $5 back while until the trade in points nerf I was routinely getting $5-10 every couple weeks with Gamestop.

About the only time I ever shop at Best Buy anymore is during a sale that I can stack with a price match or when they give me one of those twice a year freebie certificates.
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Joined May 2018
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dawnerd
03-28-2022 at 12:22 PM.
03-28-2022 at 12:22 PM.
Definitely was buying stuff at Best Buy over Amazon/Target/Newegg/Microcenter because of the program. Now that it's going away, almost every other retailer will have Best Buy beat on shipping so there's no other incentive. 5% back with their CC is basically what every other retailer offers as well so thats not even a benefit to me.
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