I hope some might benefit by having this number since their email communication has failed for me. I emailed them over the weekend and heard nothing back Monday. Monday night, I got a "preparing to ship" update, but it has not been given to the carrier yet. Hope I can get it canceled instead of having to ship it back at my expense or have to keep it to avoid losing money.
800-493-1646 PHONE HOURS: M-F 9:30am-4:30pm EST
-c2nah777 Tuesday 8/30/22 10:37 am
9/14/22: Joyride has suspended customer support calls according to the recording.
According to the recording the only way to contact them is to email [email protected] or use the Contact Us form on the website [joyridebike.com]
This post can be edited by most users to provide up-to-date information about developments of this thread based on user responses, and user findings. Feel free to add, change or remove information shown here as it becomes available. This includes new coupons, rebates, ideas, thread summary, and similar items.
Once a Thread Wiki is added to a thread, "Create Wiki" button will disappear. If you would like to learn more about Thread Wiki feature, click here.
expired Posted by osugsxr • Jul 29, 2022
Jul 29, 2022 3:44 PM
Item 1 of 6
Item 1 of 6
expired Posted by osugsxr • Jul 29, 2022
Jul 29, 2022 3:44 PM
JoyRide Bikes: Additional Savings on E-Bikes, Bikes, Scooters & Accessories
+ Free Shipping40% Off
Good Deal
Bad Deal
Save
Share
Leave a Comment
Top Comments
Perhaps you even have a different LCD Display? I can see on the back of mine it says it is Model AK47.
I have tried searching for hacks on Model AK47 but haven't come up with anything, but see this is in fact the display as quantities can be bought from Alibaba etc, showing this display.
I did notice I can get to some type of undocumented menu on mine with PO levels and settings by holding down the up and down at the same time while the display is on.
Edit:
Ah, I figured out how to remove the limit!!
These PO settings look to be standard.
So get to the PO settings by holding the Up/Down at the same time after the LCD is on.
Click on the power button to go through the PO's.
PO8 is the limit! This is in kmh, this was set to 32, bump this up with the up arrow to 41. That is the max I could change it to. This works out to 25.5 mph.
After this change I can get to 25mph going down a hill.
On a straight road I can cruise at about 22 with full throttle. Pedaling fast like crazy I can get it up 24.
So this is a bit of an increase. Perhaps with a bigger front sprocket I could peddle a bit normally and get to 25.
Perhaps it is a limit of the 350W motor or the battery to get me with throttle to 23 or so, but I don't think the controller itself will let me go above 41kph with motor assist.
Possibly changing wheel size, PO6, would allow assist at faster speed?
FYI, I see some people have commented about their having 5 instead of 3 levels. This can be set in the PO5 setting.
Here are the PO settings for an entirely different controller, but they look pretty close from what I see. https://elecbikeparts.c
There could be some other cool settings to see what they are and work with them.
for example: P12 PAS Start Strength
0-5, Higher = more assistance
Amount of assistance given when you start pedaling.
I am thinking this must be low. It seems to give very little help right away. Perhaps a safety feature set at factory? But I want help right away!
Or PO9 might affect how quickly it helps?
P09 Throttle Response
0 for instant throttle, 1 for delayed throttle
Sets whether pressing throttle and motor beginning to spin is instant, or whether there is a delay between the actions.
Edit: P09 was already set at 0 and can't be changed
P12 was set at 3 and can't go higher, but it can go lower.
FYI, read on this site https://power-bicycle.com/ebike-power/ that hub motors are pretty much limited to 25.
"Once the ebike is travelling at 25 MPH, the controller-wheel speed is maxed out. You can't go far over 25 MPH on most hub motors unless the motor & controller pair are designed for higher speeds."
This guy also talks about a smoothing circuit the mfgs implement for greater distance. Something about a loop back wire that can be removed to increase initial assistance but at
a sacrifice in distance.
Not a lot of reviews. I got a warning going to this site (possibly fraudulent?).
Why don't they sell any ebikes on their non-corporate site?
Is anyone else concerned this is a knockoff? Joyridebikes.com is the original site (since 2001) selling Hurley and joyridebike.com (since 2015) is painted with 'weird' all over it.
724 Comments
Sign up for a Slickdeals account to remove this ad.
Ebay sellers probably don't have the increased volume this deal generated.
At least you should be happy now, the deal is over, so volume is down. So wait a few more weeks, pay 40% more for your bike and get the prompt service you are so keen on.
Ebay sellers probably don't have the increased volume this deal generated.
At least you should be happy now, the deal is over, so volume is down. So wait a few more weeks, pay 40% more for your bike and get the prompt service you are so keen on.
https://ibb.co/xFSscPs
enjoy!
https://ibb.co/xFSscPs
https://ibb.co/xFSscPs
Sign up for a Slickdeals account to remove this ad.
Fedex are useless and out me in a death spiral of Twitter support. JoyRide have not acknowledged any of my "contact us" website messages, don't have phone support at all, and Hurley have not replied to my contact either.
Only thing left to do is try and have my credit card company cancel the charge.
Truly disappointing and frustrating experience. Any advice for me or similar experiences?
Fedex are useless and out me in a death spiral of Twitter support. JoyRide have not acknowledged any of my "contact us" website messages, don't have phone support at all, and Hurley have not replied to my contact either.
Only thing left to do is try and have my credit card company cancel the charge.
Truly disappointing and frustrating experience. Any advice for me or similar experiences?
In my case B&H had me fill out some paperwork for non delivery and they sent me a new set.
This sounds like FedEx fault, but Joyride likely needs to handle the non delivery claim.
If Joyride is not responding then it sounds like a charge back is in order. You have been without the bike for a week, so it is unlikely FedEx is going to find it.
Some others have noted if you do eventually get through to JR, they are helpful and may work with you for a different bike. Though I see the Carve is sold out, but same bike Black Jack is available.
If it were me, at this point I would start a charge back, but still try to contact JoyRide, let them know what you are doing, and see if they can still get something to you.
The reason this is become an issue is that my rear brake rotor was bent during transit and I took the bike to a bike shop and they were unable to replace the rear rotor without cutting the cable which would both be a warranty void and also an expensive service given the soldering and other tasks that would need to be done to get it back working.
I am also caught up in joyride's lack of service, other than speaking to someone on the day I received the bike about the bent rotor, I have not got any other responses to my emails.
The bike shop suggested I reject the bike given that it was clearly dropped or damaged during transit as there are other parts of the back of the bike that are bent but the fact remains that if you have a Big Swell, you will ultimately struggle to replace the rear rotor when the time comes.
I'm quite happy with my mini swell but fearing that I'm going to need to do a charge back on the Big Swell given the radio silence on resolving this from the company.
Sign up for a Slickdeals account to remove this ad.
Leave a Comment