Joined Nov 2010
L10: Grand Master
Popular
Google Stadia Shutting Down - Refunds for Hardware, Software and DLC - $0
September 29, 2022 at
10:32 AM
in
Computers
(6)
Deal Details
Last Edited by notaek September 29, 2022 at 10:41 AM
We will be refunding all Stadia hardware purchases made through the Google Store, and all game and add-on content purchases made through the Stadia store. Players will continue to have access to their games library and play through January 18, 2023 so they can complete final play sessions. We expect to have the majority of refunds completed by mid-January, 2023.
https://support.google.
https://blog.google/products/stad...-strategy/
https://support.google.
https://blog.google/products/stad...-strategy/
Community Wiki
Last Edited by notaek
September 29, 2022
at
12:52 PM
Q: How long will I be able to play my games on Stadia?
A: We will be leaving the Stadia platform and game servers online until January 18, 2023, so you can continue to play games in your library.
Q: Will all games work as expected during this time?
A: We anticipate that there will be some gameplay issues during this period, especially any games requiring commerce, but the majority of games should continue to work normally.
Q: What about my game progress? Can I take my game progress to another platform?
A: While that may be possible for some games that support cross-progression play on other platforms, unfortunately, for the majority of games, that won't be possible.
Q: Will I get a refund? What is available for a refund?
A: We will be offering refunds for all Stadia hardware purchases (Stadia Controller, Founders Edition, Premiere Edition, and Play and Watch with Google TV packages) made through the Google Store and software transactions (games and add-on purchases) through the Stadia store. Stadia Pro subscriptions are not eligible for refund, however you will be able to continue playing your games in Pro without further charges until the final wind down date.
Q: Do I have to return my hardware to get a refund?
A: Most hardware purchases (Stadia Controller, Founders Edition, Premiere Edition, and Play and Watch with Google TV packages) made directly from Google will not need to be returned. More details on how to obtain a refund for your Stadia hardware purchases will be posted here in the coming weeks.
Q: How/When will I get my refund?
A: We are working through this process now and will keep this article updated as we define the process for each of the countries and different situations. Our intent is to have the majority of refunds processed back to the original payment by January 18, 2023.
Q: Are you refunding my Stadia Pro subscription?
A: We will not be refunding Stadia Pro subscriptions. Players who held an active Stadia Pro subscription as of September 29, 2022 will not be charged for access to their Pro library or other subscription entitlements during the shut-down period.
Q: Why can I no longer purchase games? Can I purchase in-game transactions?
A: We have now closed the Stadia Store and disabled all commerce on the Stadia platform, including in-game transactions.
Q: I no longer have the form of payment I used to make the purchase, how will I get a refund?
A: Keep an eye out for an email from us, we'll provide you with instructions on how to choose a new form of payment.
Q: I paid with a gift card and have since thrown it away, how do I get my refund?
A: Keep an eye out for an email from us, we'll provide you with instructions on how to choose a new form of payment.
Q: I ordered something via pre-order - will I get charged?
A: All future pre-orders will be canceled and you will not be charged. If you were already charged, you will be refunded your payment.
Q: Can I return hardware to physical locations (Google Store, Best Buy, etc.)?
A: No. Physical locations (Google Store, Best Buy, etc.) will not be able to process any returns or refunds.
This post can be edited by most users to provide up-to-date information about developments of this thread based on user responses, and user findings. Feel free to add, change or remove information shown here as it becomes available. This includes new coupons, rebates, ideas, thread summary, and similar items.
Once a Thread Wiki is added to a thread, "Create Wiki" button will disappear. If you would like to learn more about Thread Wiki feature, click here.
A: We will be leaving the Stadia platform and game servers online until January 18, 2023, so you can continue to play games in your library.
Q: Will all games work as expected during this time?
A: We anticipate that there will be some gameplay issues during this period, especially any games requiring commerce, but the majority of games should continue to work normally.
Q: What about my game progress? Can I take my game progress to another platform?
A: While that may be possible for some games that support cross-progression play on other platforms, unfortunately, for the majority of games, that won't be possible.
Q: Will I get a refund? What is available for a refund?
A: We will be offering refunds for all Stadia hardware purchases (Stadia Controller, Founders Edition, Premiere Edition, and Play and Watch with Google TV packages) made through the Google Store and software transactions (games and add-on purchases) through the Stadia store. Stadia Pro subscriptions are not eligible for refund, however you will be able to continue playing your games in Pro without further charges until the final wind down date.
Q: Do I have to return my hardware to get a refund?
A: Most hardware purchases (Stadia Controller, Founders Edition, Premiere Edition, and Play and Watch with Google TV packages) made directly from Google will not need to be returned. More details on how to obtain a refund for your Stadia hardware purchases will be posted here in the coming weeks.
Q: How/When will I get my refund?
A: We are working through this process now and will keep this article updated as we define the process for each of the countries and different situations. Our intent is to have the majority of refunds processed back to the original payment by January 18, 2023.
Q: Are you refunding my Stadia Pro subscription?
A: We will not be refunding Stadia Pro subscriptions. Players who held an active Stadia Pro subscription as of September 29, 2022 will not be charged for access to their Pro library or other subscription entitlements during the shut-down period.
Q: Why can I no longer purchase games? Can I purchase in-game transactions?
A: We have now closed the Stadia Store and disabled all commerce on the Stadia platform, including in-game transactions.
Q: I no longer have the form of payment I used to make the purchase, how will I get a refund?
A: Keep an eye out for an email from us, we'll provide you with instructions on how to choose a new form of payment.
Q: I paid with a gift card and have since thrown it away, how do I get my refund?
A: Keep an eye out for an email from us, we'll provide you with instructions on how to choose a new form of payment.
Q: I ordered something via pre-order - will I get charged?
A: All future pre-orders will be canceled and you will not be charged. If you were already charged, you will be refunded your payment.
Q: Can I return hardware to physical locations (Google Store, Best Buy, etc.)?
A: No. Physical locations (Google Store, Best Buy, etc.) will not be able to process any returns or refunds.
This post can be edited by most users to provide up-to-date information about developments of this thread based on user responses, and user findings. Feel free to add, change or remove information shown here as it becomes available. This includes new coupons, rebates, ideas, thread summary, and similar items.
Once a Thread Wiki is added to a thread, "Create Wiki" button will disappear. If you would like to learn more about Thread Wiki feature, click here.
137 Comments
Your comment cannot be blank.
Sign up for a Slickdeals account to remove this ad.
Xbox.. here we come!
According to what I've read, PC is easy using a standard USB cable. While the controller is Bluetooth, the feature to pair it wirelessly with consoles is not enabled. Might be a way to hack the firmware, but I haven't seen it.
As of posting hardware and software are still for sale on the Play Store.
Service itself to stop January 18, 2023
Sign up for a Slickdeals account to remove this ad.
Exactly!
Hopefully the community comes up with a driver or something to use the controllers wirelessly with a PC or other stuff.
Yes, absolutely 100%
Actually had a lot of trouble with doing that myself, did you have any issues? Would REALLY like to make use of these controllers, I love the build and don't want it to go to waste haha
was wondering the same
Sign up for a Slickdeals account to remove this ad.
Our community has rated this post as helpful. If you agree, why not thank Laid2rest
https://github.com/walkco/stadia-vigem