Well, I got the device and it was brand new and factory sealed. The biggest problem is that I had an AT&T version that I got unlocked about six months ago, and wi-fi calling on Verizon didn't work. I was hoping that the unlocked version would fix that. Nope, there is no wi-fi calling (VoLTE) with a Surface Duo on Verizon. I guess it will live it's life as a tablet around the house.
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Thanx man.