BalanceFrom PC-1 1000-lb Capacity Adjustable Power Cage Expired

I purchased directly from their website and it came as expected in the timeframe expected. I used Amex to pay since I get 3% back for online purchases, and they are one of the best at resolving claims, which was not required. It was boxed, and then tightly shrink wrapped. Delivered by UPS. There was some tearing in the packaging but everything was fine, I received all the parts and assembled it with no issues. I used a digital caliper and it's 2.4mm about 13 gauge steel. I noticed on Amazon under a different name but same product it said that it's 13 guage and 800 lb capacity not 1k. I'm not upset about that being that I won't get anywhere near that. I squatted 315 and help up fine. Did some 500 lb rack pulls and put it down hard just to see how the pins hold up, no issues. If you look at the picture the yellow posts have the u-shape welded on as one piece. My had a T shaped piece of metal that was bolted on with 17mm bolts. I tried to carefully use my impact wrench to save some time, immediately stripped the threading on the nut. Just used my drill on a low torque setting and tightened by hand the rest of the way. I used washers under the bolt head and nut to make it more secure, at least I feel it is. I bought the lat-pulldown attachment from Walmart since it was $130, and BalanceFrom direct at the time was $150 just to save a few bucks. I bought the 300lb BalanceFrom set from Amazon as well. The pair of 45lb plates from Walmart for $99. Received everything in the end ok. While waiting for the plates to come I bought a bar from someone else being skeptical about the BF bar, but I was surprised at how good it feels. I'll keep the extra bar but not needed if you only want one. I just purchased the trap bar and ez curl bar direct from BF too because I think it's worth it, and the price is right compared to anywhere else. Got their spotter arms (400lb capacity) to be able to do bench or MP press while squatting in the bar. Like a superset but for old fat people that is less super and just a set lol. Anywho, I would buy it again from them direct. I am grateful that this company makes a decent quality product for such an affordable price. I have tried to contact them to ask a question, like a month ago, still waiting to hear back. Click buy, give them your money, and just pray it comes, hopefully get swole.

Hulkfit on Amazon, exactly the same as what I got but with metal pins and not straps. You can clearly see the T bolted at the top and bottom. Description is 13 guage and 800lb:
https://www.amazon.com/HulkFit-Upright-Poles-Power-Attachments/dp/B07FBDVJN5/ref=sr_1_5?crid=2R7GS7T... [amazon.com]

Walmart Lat Pulldown for $130 (also came fine, no issues but pulleys a little stiff, even with grease):
https://www.walmart.com/ip/Balanc.../725090507

3/8 ID washers, used on every bolt including pulldown:
https://www.amazon.com/gp/product/B09787X9FW/ref=ppx_od_dt_b_asin_title_s00?ie=UTF8&redirectFromSmil... [amazon.com]

Best fitness advise you can find on the internet:
https://www.youtube.com/@BroScienceLife

I've been trying to get a refund back since June 2022. Haven't gotten a single reply.

EDIT: Ordered direct from website. I contacted them to cancel the order. Never replied, shipped anyways. I rejected the package, it was sent back. Contacted them for refund x3. Never replied.