**** STOP ****
I absolutely love bidets, but for the love of God DO NOT BUY SUPPORT THIS COMPANY OR BUY THIS PRODUCT. Read the reviews first and make an informed decision. I've got 4 of these and after experiencing the same issues with the slow closing hinges breaking on all 4. The lid closes fast and you can't lift the toilet seat without it falling off into the toilet! Customer service chuckled and basically admitted it's a known issue but continue to sell it. I'd highly recommend staying away from these. Read the reviews and the experience of other Slickdealers as they experienced the same issues as we did. Defective by design after about 2 years.
expiredNavy-Wife | Staff posted Mar 28, 2023 01:42 PM
Item 1 of 7
Item 1 of 7
expiredNavy-Wife | Staff posted Mar 28, 2023 01:42 PM
Costco Members: Bio Bidet USPA 6800 Luxury Bidet Seat (Round or Elongated)
+ Free Shipping$200
$300
33% offCostco Wholesale
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Read the reviews, these are known problems. BioBidet is selling known defective designs at rock bottom prices so you guys pay the exhorbitant repairs after 2 years.
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This is the lowest price I have ever seen, I myself bought it last deal for $220 and have been using it ever since, one of the best bio bidets.
Note: You need to be an active Costco Member and signed in to your account to purchase at the sale price, otherwise non-members may purchase but are subject to a 5% surcharge.
Features:
Adjustable heated seat
Dual-sided wireless remote, with user presets
Nightlight, soft closing seat/lid
Warm water, and a warm air dryer
Dual nozzle with adjustable pressure
Oscillating wide clean, and auto wash feature
Quick release for easy cleaning
https://www.costco.com/bio-bidet-...15779.html
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1st:
Their phone lines are OFF THE HOOK. This is by design so you cannot get a live agent on the line. After the pre-recorded message, it hangs up on you. I asked an customer service agent about this via email and they confirmed that they've been understaffed for MONTHS. You have to go through their email support, which often takes 5+ business days for someone to respond.
2nd:
After finally getting an RA number, I mailed in the mechanical top of my Bio Bidet Toilet. It was under warranty and well received by Bio Bidet. When I didn't hear back from the repair team for 6 business days, I emailed customer service and received confirmation that they mailed out a repaired unit. When I looked up the tracking number, it was delivered to a city that's 3 hours away from me. I've been emailing them relentlessly since I found this out and they've been ignoring my emails ever since this mishap. They mailed my repaired bidet to the wrong address and they are refusing to answer any of my emails or acknowledge they've made a mistake. The way this bidet is designed, it only fits their toilet. The porcelain bottom of the toilet has a special design that fits only with the Bio Bidet top, which they mailed to the wrong address. I've been without a useable toilet for 1 month now.
3rd:
I finally received a replacement top after submitting a complaint to the BBB. The replacement top DOES NOT WORK. I have been waiting for a response for 3 days now... STILL WITHOUT A WORKING TOILET.
YMMV
I don't know if it's by design or not, but my house has outlets the outside walls of both of my main bathrooms. So I don't think it's an uncommon thing.
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Read the reviews, these are known problems. BioBidet is selling known defective designs at rock bottom prices so you guys pay the exhorbitant repairs after 2 years.
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