expired Posted by Cobalt_Blue_FF • Jun 30, 2023
Jun 30, 2023 11:11 AM
Item 1 of 1
expired Posted by Cobalt_Blue_FF • Jun 30, 2023
Jun 30, 2023 11:11 AM
Amex Offers: Spend $100+ at The Elegant Office & Receive
(Valid for Select Cardholders)$100 Statement Credit
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https://www.theeleganto
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We launched a credit card promotion on June 30th, 2023 that offered American Express customers the opportunity to "spend $100, get $100 back.". Within hours, our site was swamped by thousands of orders, most placed at the bare minimum required to receive the promotional payout. Unfortunately, the sheer number of minimum orders placed within the first four hours is enough to financially ruin our business. As a result, we have been forced to cancel all outstanding orders while we work to resolve the matter in a way that honors our customers and allows The Elegant Office to remain a viable business.
We understand that many of you placed orders in good faith and are no doubt upset and disappointed with The Elegant Office. We are disappointed too. Please know that we are striving to work through this issue and ask for your patience and understanding.
Thanks,
John
The Elegant Office®
5200 NW 43rd Street
Suite 102-256
Gainesville, FL 32606
They still havent refunded me. I might ask since my order was for a little over $100
They still havent refunded me. I might ask since my order was for a little over $100
I ordered the $101 scissors. Got the $100 Amex offers credit.
They canceled the $101 scissors order (refunded). Now they've charged $100 (for nothing) knowing Amex will give us the $100 back. So they are stealing $100 from Amex. For non-existent orders.
I'm calling Amex to show them this. Everyone else do the same. Check your statements.
UPDATE: Called Amex. The $100 charge from "ElegantOffice" is not from ElegantOffice. It is from Amex, taking back the $100 amex offer.
But instead of putting "Amex Offer Reversal: ElegantOffice" as the description, they just put "ElegantOffice", making it confusing because it looks like its a charge coming from ElegantOffice.
I ordered the $101 scissors. Got the $100 Amex offers credit.
They canceled the $101 scissors order (refunded). Now they've charged $100 (for nothing) knowing Amex will give us the $100 back. So they are stealing $100 from Amex. For non-existent orders.
I'm calling Amex to show them this. Everyone else do the same. Check your statements.
UPDATE: Called Amex. The $100 charge from "ElegantOffice" is not from ElegantOffice. It is from Amex, taking back the $100 amex offer.
But instead of putting "Amex Offer Reversal: ElegantOffice" as the description, they just put "ElegantOffice", making it confusing because it looks like its a charge coming from ElegantOffice.
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Their payments vendor has flagged them for fraud, but told me most refunds should be back by tomorrow and if not, he urged me to file a chargeback with amex. Which makes me believe this guy is genuine, why even deal with the mess of that if you know the hit you'll get with thousands of chargebacks. Regardless, is what it is. hopefully everyone get their money back.
Their payments vendor has flagged them for fraud, but told me most refunds should be back by tomorrow and if not, he urged me to file a chargeback with amex. Which makes me believe this guy is genuine, why even deal with the mess of that if you know the hit you'll get with thousands of chargebacks. Regardless, is what it is. hopefully everyone get their money back.
I'll give them a pass on this as they might have gotten so many orders that they did not know how and/or have the resources to weed through and cancel only orders associated with this or fulfill orders that they could absorb ($500+ etc).
That said, as of today they still have not refunded me the 2 orders that were placed and only see the $100 credit from Amex.
Shahhere
Dear Elegant Office Customer:
In our 23 years in business, we have always prided ourselves on delivering the highest level of customer service. Unfortunately, on June 30th 2023, we missed the mark as a credit card promotion was launched in error. This resulted in orders that we could not fulfill without going out of business. The promotion was "Spend a $100, get a $100" but should have had a minimum redemption value of $225. As a small business with a handful of employees, we normally process 30-50 orders per day. Within hours of the promotion launch, we had 1900 orders with an average order total of $104.83.
We initially tried to fulfill the orders.. However, due to inventory constraints and our free shipping policy over $75, we realized that this promotion was not sustainable to our small organization. With much disappointment, we were forced to cancel the promotion and any outstanding orders. On July 7, 2023, we began manually processing returns for unfulfilled orders which took approximately 34 man hours. We have currently processed refunds for all the transactions that were not shipped.
Due to the large volume of refunds, our payment processor is reviewing the validity of some of these refunds. This is delaying the credit posting to a handful of customers' credit card accounts. Hopefully, these outstanding refunds will be resolved over the next 5 business days.
We are aware that our company has been negatively reviewed on several online forums, and rightly so. We are in the process of modifying our internal promotion processes and marketing partnerships so that this does not happen again in the future.
Please accept our deepest apologies.
- The Elegant Office
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Whats the taking advantage of? People followed the offer requirements so not sure what the problem is? No one manipulated anything to take "advantage" of anything. Getting something for cheap/free doesnt mean someone is taking advantage of anything.
Shahhere
They still havent refunded me. I might ask since my order was for a little over $100