New CDW Accounts: 2TB Micron 2400 M.2 2230 NVMe PCIe 4.0x4 Solid State Drive Expired

We used to purchase $10-20K per year from them of various physical goods as well as licensing. We had a business relationship for nearly 10 years until they shipped us things we did not order, refused to take a free return and wanted us to pay return shipping/restocking fees. We said we wouldn't pay to ship back their mistake and they said they had a PO. They did have a PO, but one from several months ago that was already fulfilled. They screwed up something on their end and processed that PO two more times months after the fact. After asking them to prove that we sent the PO multiple times, they could not and agreed after weeks of back and forth to send a prepaid shipping label.

Then, they demanded that we pay for the licensing we received (several volume license copies of Microsoft Office which was also on the original order). We told them they would have to take that up with Microsoft since we did not order it and we have no way to return it. They threatened to send us to collections since we received licensing that could not be returned. We told them that they can do whatever they like, but they are clearly in the wrong, even admitting they processed a single PO multiple times which would never hold up in a legal dispute. So we have permanently ended our business relationship with them. All because they screwed up and didn't want to eat like $1,500 that they would have easily recouped in 2 years time from us.

You trust them? I ordered a replacement Samsung battery for my tablet and it was a fake. Looked real as F until I compared the label to the original. Plus called Samsung and they said battery was no longer in production. The fake had a recent manufacturing date.

Just be warned for new CDW accounts they often do not want to actually make a sale to a customer. I found my order stuck in pending without being charged, then contacting them they wanted a purchase order. I asked why? I am an individual. Just sell me what I want. Terrible company. Will stick to newegg and amazon.